General Manager - Daniel Burnham Court - San Francisco

As the General Manager at Daniel Burnham Court, you will be responsible for providing expert consultation to the Association and Board of Directors on issues related to California Common Interest Development law, high-rise requirements, and compliance with the Davis Stirling Common Interest Development Action Civil Codes. You’ll oversee budgeting processes, audits, and ensure seamless operations within the community, making your leadership crucial for enhancing residents’ quality of life.

To be considered for the General Manager role at Action Property Management, candidates should ideally have 3-5 years of onsite HOA management experience. A CMCA certification is preferred, or you should be able to obtain it within 6 months of hiring. Strong knowledge of budgets, audits, and association governing documents is essential, along with outstanding communication and time management skills.

At Action Property Management, the career growth opportunities for a General Manager are plentiful. You'll receive ongoing training and development tailored to enhance your management skills, with the chance to take on greater responsibilities in larger developments or specialized areas of management, all within a supportive environment where your contributions are valued and recognized.

The General Manager at Daniel Burnham Court will typically work Monday to Friday from 8 am to 5 pm, but will also be available for monthly board meetings and additional tasks as needed. This schedule allows you to effectively manage your time while being actively engaged in the community's needs.

Action Property Management offers a comprehensive benefits package for its General Managers, including medical, dental, and vision insurance, as well as pet insurance and a 401(k) plan with company matching. You’ll also enjoy generous paid time off, including vacation time, sick leave, and company-observed holidays, creating a balanced and rewarding work environment.

Effective communication involves transparency and regular updates. I prioritize creating open channels where residents feel comfortable voicing their concerns and ensuring that board members are fully informed about any significant developments, thus cultivating trust and collaboration.

Handling conflicts requires active listening and empathy. I approach conflicts with a problem-solving mindset, aiming to understand each party’s perspective. I facilitate discussions, aiming for a win-win outcome, and rely on clear community guidelines to guide resolutions.

In previous roles, I’ve developed and overseen budgets for multiple communities, ensuring financial health through careful analysis and planning. I frequently liaise with financial professionals for audits and reserve studies and present budgeting forecasts to the board to ensure all decisions align with the community’s financial goals.

I believe in a collaborative leadership style that empowers team members and encourages professional development. By fostering a supportive environment where team members feel valued, I can motivate them to deliver exceptional service and contribute positively to the community.

I stay informed about the latest California HOA regulations and regularly participate in training sessions to keep my knowledge up to date. I work closely with legal advisors to ensure all board decisions comply with laws while educating both staff and residents on applicable regulations.

I employ time management tools and techniques, such as prioritizing tasks based on urgency and impact. Each day, I review my priorities, set realistic goals, and adjust my schedule as necessary, ensuring I remain focused on the most critical issues impacting the community.

I have extensive experience in hiring and training staff within a HOA context. I focus on identifying candidates who align with our values, providing comprehensive onboarding training, and implementing ongoing development programs to foster their growth and ability to deliver an exceptional customer service experience.

I ensure high customer service levels by setting clear expectations, providing the necessary tools and training, and regularly assessing performance through feedback and improvement sessions. Celebrating successes and addressing areas for growth strengthens our team’s commitment to serving residents effectively.

Certainly! I successfully managed a community redesign project that enhanced common areas and increased resident satisfaction. I coordinated with contractors, managed the budget, and kept all stakeholders informed. The project was completed on time and significantly improved community engagement.

I view feedback and criticism as essential tools for growth. I maintain an open-door policy, encouraging residents and board members to share their thoughts. I actively seek to address concerns and demonstrate a willingness to adapt strategies or policies to better serve the community.