TeleMed2U is a leading National multi-specialty telemedicine practice with a growing network of over 350 specialty providers across twenty medical specialties including behavioral health, endocrinology, and rheumatology focusing on longitudinal, chronic care management. With over 100 client partnerships and an average of 600 patients encounters every day, the company has achieved a compound annual growth rate of 40% and is backed by leading investors including Composition Capital. By partnering with primary care providers, health plans, health systems and patients, TeleMed2U meets the increasing demand for accessible and high-quality specialty care across the nation. We are committed to decreasing specialty care wait times, enhancing care delivery and improving patient outcomes across the healthcare continuum in both in-patient and out-patient settings.
Entity: TeleMed2U, Inc.
Location: Austin, TX
Reports To: Director of Clinical Operations/Sr. Director of Enterprise Operations
Direct Reports: Care Coordinators/Medical Assistants, if applicable
Classification: Full-Time, Exempt
About the Role
The Clinical Operations Manager will be responsible for ensuring the efficient and effective delivery of telehealth services, coordinating with various departments, and implementing strategies to enhance the overall patient experience. Leading a team of care coordinators, you will oversee the day-to-day activities related to patient care, from monitoring key performance indicators to implementing training programs. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of telehealth technologies and workflows.
Key Responsibilities:
Lead and oversee a team of care coordinators/medical assistants if applicable to ensure efficient and effective delivery of operational duties.
Foster a positive work environment that promotes teamwork, professionalism, and employee satisfaction.
Conduct regular 1:1 sessions and annual performance evaluations with direct reports to provide constructive feedback to team members, ensuring a culture of continuous learning and development.
Monitor and analyze key performance indicators (KPIs) related to patient care, ensuring adherence to established standards and protocols.
Develop and implement comprehensive training materials and programs for staff, aimed at enhancing their skills and knowledge in delivering exceptional patient care.
Drive continuous quality improvement initiatives by actively engaging in activities such as monitoring phone calls, analyzing feedback, and implementing necessary changes.
Serve as a point of contact for handling patient escalation cases, providing timely resolution and support as needed.
Oversee the scheduling and utilization of healthcare providers, optimizing their availability to meet patient needs while maintaining operational efficiency.
Implement strategies to optimize patient engagement and retention, including outreach efforts and patient education initiatives.
Collaborate with cross-functional teams to streamline processes and workflows, ensuring seamless coordination of care and efficient utilization of resources.
Qualifications:
· Understanding of the healthcare industry and healthcare delivery systems.
· Looks for improvements and embraces change in line with changing business dynamics.
· Displays a high level of emotional intelligence in managing difficult patient/team member interactions, remaining calm, empathetic, and professional in challenging situations.
· Excellent organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
· Strong leadership abilities, with the capacity to effectively motivate and guide cross-functional teams.
· Exceptional communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
· Analytical mindset and proficiency in data analysis to drive operational improvements.
Education/ Experience Required
· Bachelor’s degree in healthcare administration, business management, or a related field. Relevant experience may be accepted in place of a bachelor’s degree.
Equal Opportunity Employer Disclosure
TeleMed2U is proud to be an Equal Opportunity Employer. We are committed to providing a workplace that is inclusive, respectful, and free of discrimination or harassment. As an EEO employer, we do not discriminate against applicants or employees based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local laws.
Our goal is to create a diverse, equitable, and welcoming environment where all employees are valued for their unique contributions. Employment decisions at TeleMed2U are made based on merit, business needs, and individual qualifications, ensuring fairness and integrity in all aspects of our hiring and employment practices.
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Join TeleMed2U as an Operations Manager in vibrant Austin, where you’ll lead a team of care coordinators dedicated to transforming the way telehealth services are delivered. At TeleMed2U, we’re a pioneering national multi-specialty telemedicine practice whose mission is clear: enhance patient care through accessible and high-quality specialty services. With our rapidly growing network of over 350 specialty providers, your role will be crucial in ensuring seamless day-to-day operations and superior patient experiences. You’ll manage everything from developing comprehensive training programs to monitoring key performance indicators, helping to streamline care delivery. As part of our innovative team, you’ll foster a positive work environment that's all about teamwork and professional growth. With your strong leadership skills and exceptional communication abilities, you’ll encourage a culture of continuous improvement, actively driving initiatives that enhance patient engagement and retention. Moreover, your analytical mindset will be essential as you utilize data to optimize operational efficiency and implement strategies that respond to the dynamic needs of our clients and patients. With the support of TeleMed2U’s strategic team and a commitment to diversity and inclusion, you'll play a pivotal role in redefining specialty care delivery. Come help us improve patient outcomes while being part of a vibrant healthcare technology movement!
Telemed2U was founded in 2011 as a multi-specialty practice with an expansive network of board-certified specialist providers covering 23 medical specialties and sub-specialty fields. The company provides an expansive portfolio of telemedicine sol...
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