Home Health and Hospice Intake Coordinator

As a Home Health and Hospice Intake Coordinator at AdvisaCare, your primary responsibilities will include validating and documenting payor information, monitoring orders that need to be sent to physicians, and assisting with insurance issues. You will also be responsible for scheduling clinical staff once authorization is obtained and maintaining effective communication with both internal teams and external parties.

To qualify for the Home Health and Hospice Intake Coordinator role at AdvisaCare, you should have at least a high school diploma or GED and preferably, one year of experience in insurance verification, authorization, or medical billing. Strong communication skills, a cooperative attitude, and a familiarity with Medicare are important for success in this position.

Working as a Home Health and Hospice Intake Coordinator at AdvisaCare allows you to develop critical skills such as insurance verification, patient coordination, and effective communication. You'll also gain insights into the healthcare industry and enhance your ability to manage multiple priorities in a fast-paced environment.

AdvisaCare offers a variety of benefits for the Home Health and Hospice Intake Coordinator position, including medical, dental, and vision insurance, a 401K plan, and paid vacation, sick time, and holidays. In addition, there is a monthly performance bonus opportunity, making this position rewarding both professionally and financially.

While experience with WellSky Agency Manager is preferred for the Home Health and Hospice Intake Coordinator position at AdvisaCare, it is not required. We provide training to help you become proficient in using the platform, enabling you to succeed in managing patient information efficiently.

When answering this question, be sure to discuss specific examples of how you've managed patient information, gathered necessary documentation, and worked with clinical teams to ensure seamless patient care. Mention any tools or systems you've used, particularly if they relate to insurance verification or scheduling.

To effectively respond to this question, outline a strategy you use to manage competing priorities, such as creating to-do lists, using digital task management tools, or communicating with colleagues to ensure all responsibilities are covered. Highlight your ability to stay organized and maintain focus under pressure.

Discuss your approach to confirming insurance details, which might include checking patient information against official records, utilizing established protocols, and documenting all findings clearly. Emphasize the importance of accuracy to patient care and the organization as a whole.

Talk about your experience in effectively communicating with various stakeholders in the healthcare system, using a mix of professional demeanor and clear, concise information sharing to facilitate collaborative efforts for patient care.

This is an opportunity to showcase your problem-solving skills. Share a specific challenge you faced, such as a discrepancy in patient information or delays in response from insurance providers, and detail the steps you took to resolve the issue effectively.

Reflect on qualities such as attention to detail, strong communication skills, or the ability to work well under pressure. Be sure to justify your answer by linking it to the key responsibilities of the position at AdvisaCare.

Explain your proactive approach to learning technologies, whether it's through formal training sessions, self-guided exploration, or seeking assistance from colleagues. Mention how quickly you adapt to new tools, particularly relevant to your work as an Intake Coordinator.

Your answer should reflect your values aligning with AdvisaCare’s mission and culture. Discuss what attracted you to the company, such as their focus on quality patient care and supportive work environment, which drives your desire to contribute to their team.

Address how you practice patience and composure in challenging situations, such as taking a moment to gather your thoughts or using stress-relief techniques. Highlight how these strategies contribute to maintaining professionalism in your work.

Discuss your short-term and long-term career aspirations, linking them to the skills and experiences you hope to gain as a Home Health and Hospice Intake Coordinator at AdvisaCare. Emphasize your enthusiasm for personal growth and contributing positively to the organization.