Account Manager - CRM/TiV (Automotive SaaS)

As an Account Manager - CRM/TiV at Affinitiv, your primary responsibilities will include guiding dealerships in improving internal processes and managing databases, maintaining communication with dealership GMs, generating revenue through strategic product integration, and conducting ongoing training for dealership staff. You'll utilize our tools and reporting methods to identify and solve problems efficiently.

To qualify for the Account Manager - CRM/TiV role at Affinitiv, you should have 3-5 years of demonstrated experience in training and supporting automotive dealers with software and services. Strong interpersonal skills, the ability to collaborate effectively, and proficiency in Microsoft Office Suite are also essential qualifications. A willingness to travel up to 80% is a must.

Affinitiv’s Work from Here program allows Account Managers - CRM/TiV to enjoy the flexibility of remote working while still fostering opportunities for collaboration through in-person meetings and virtual team interactions. This balance encourages productivity and teamwork regardless of location.

The Account Manager - CRM/TiV role at Affinitiv requires travel of up to 80%. This involves visiting dealerships within your assigned territory to conduct meetings, training, and performance assessments, which are critical for building strong client relationships and ensuring dealership success.

Affinitiv provides a comprehensive benefits package that includes medical, dental, and vision coverage effective from day one. Additionally, employees enjoy a robust 401K plan and generous PTO to spend quality time with family and friends, all while thriving in a diverse and inclusive work environment.

When answering, highlight specific CRM tools you’ve worked with, how you utilized them to drive dealership success, and any measurable outcomes from your efforts. Be sure to connect your expertise to how you could implement similar strategies at Affinitiv.

Discuss methods you use to manage your workload, such as creating to-do lists or utilizing project management tools. Share a specific example demonstrating successful prioritization that resulted in project completion within tight deadlines.

This is your chance to showcase your problem-solving skills. Identify a real challenge, explain your approach to finding a solution, and highlight the positive outcome. Focus on your communication and interpersonal skills during this scenario.

Emphasize the importance of clarity and responsiveness in client communication. Discuss how you adapt your communication style to meet the client’s needs, and provide examples of successfully managing expectations and building relationships.

Share your training philosophy and methods, including hands-on demonstrations, follow-up sessions, and feedback collection. Emphasize your commitment to ensuring dealers fully understand the tools available to them and can leverage them for success.

Speak from the heart—share your passion for the automotive industry, whether it's the technology, the impact on customer experiences, or the collaborative environment with dealerships. Relate your motivations to how they align with Affinitiv's goals.

Describe your approach to conflict resolution, emphasizing active listening, empathy, and finding mutually beneficial solutions. Provide an example where you navigated a disagreement successfully to reinforce your point.

Narrate a project where you took the lead, detailing your strategy, the collaboration with dealership staff, and the results achieved. Highlight metrics or positive feedback received to demonstrate the project’s success.

Identify key skills such as relationship building, analytical thinking, and communication. Support your response with examples of how each skill has contributed to your effectiveness in previous roles.

Express your admiration for Affinitiv's position in the industry, its commitment to innovation, and how its values align with your own. Share how you’re excited about the potential to contribute to a team that prioritizes client success.