SVP, Partnerships

Los Angeles, California, United States

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain and disability, and increase physical activity levels. Innovative Medicare health plans and provider groups rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron.

Bold is looking for a SVP, Partnerships to be responsible for overseeing and managing all commercial aspects of Bold's operations. The primary focus of this role is to optimize the Company's commercial performance and drive growth.

As a member of the Executive Team reporting directly to the CEO, the SVP, Partnerships will be responsible for developing and implementing enterprise growth strategies, managing customer relationships, overseeing market research, and leading our sales, customer success, and member experience teams. 

A strong commercial background, proven leadership experience, and the ability to develop and execute strategic plans are essential for this position.

As a key member of our Executive team, here’s what you’ll do:

Key Outcomes: 

• Revenue Growth and Retention: Developing strategies to minimize churn, increase customer lifetime value, and encourage customer referrals. This includes overseeing customer success teams and ensuring that customer support is effective and efficient
• Sales & Customer Success management: Overseeing sales and customer success (includes account management), developing plans, setting targets, and implementing effective strategies to achieve company goals
• Exceptional relationship management: Building and maintaining strong relationships with potential partners and customers, ensuring satisfaction, and identifying upselling opportunities 
• Strategy Development & Market Intelligence: Creating and executing the company's commercial strategy, monitoring industry trends and competitive landscape in order to identify market opportunities and potential threats

The qualifications for the role are*:

• 10+ years of experience working within the healthcare industry. Strong understanding of healthcare-industry trends, regulations, and market dynamics
• 5+ years of experience leading customer success or business-development function for a high performance organization. Proven record of building successful strategies to generate year-over-year growth for an organization
• Bachelor’s degree in business administration, engineering, economics, or related field 
• Excellent communication, leadership, and people-management skills
• Willingness to dig into the weeds to solve problems, with a path to build capacity over time in-team

In addition to the above, we’re seeking the following skills for this role : 

• Customer-Centric Mindset: Deep understanding of customer needs and the ability to translate that back to a customer-centric mindset within Bold 
• Strategic Leadership: Develop and execute growth strategies aligned with the company’s vision and goals. Keep abreast of relevant industry trends, applying those to the strategy as appropriate, and maintain and build relationships to support future pursuits
• Collaboration: Strong ability to work with other executives and departments (marketing, operations, product) to drive a unified customer experience
• Communication: Excellent communication skills to effectively convey quantitative and qualitative reports on the business development pipeline, key metrics, and ability to deliver compelling presentations for the leadership team and Board
• Ability to travel: Travel is required for this role. LA-based candidates are strongly preferred, although we are open to considering remote candidates 

*We know people from historically underrepresented communities are less likely to apply if they don’t meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age. 

Interested? Great! Here’s what you should know:

At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you’re motivated by our mission and eager to contribute to our team and culture, we’d love to hear from you.

Compensation: 

We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $200,000 to $225,000 annually. You will also receive an annual bonus and meaningful equity in the form of a stock option grant. The exact salary will depend on the amount of relevant and transferable experience you bring to the role.