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Microsoft 365 Architect

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.


At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 


We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 


We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 


AHEAD is seeking a highly skilled and experienced Microsoft M365 Architect to join our team. As a Microsoft 365 Architect, you will be responsible for managing and supporting our clients' Microsoft-based IT infrastructure and services. You will play a crucial role in providing technical expertise, solving complex issues, and driving the success of our clients' IT environment.


Responsibilities
  • Administration of SharePoint Online, site collections, and sites/subsites – including OneDrive integration and interoperability with other products in the Microsoft 365 environment
  • Site Administration, site creation, permissions management, list/library configuration, page and template creation, column and view configuration, custom design and development in modern experiences for pages, lists, and sites
  • Ability to effectively troubleshoot and resolve a wide array of SharePoint Online issues – including root cause analysis
  • Implement updates to site structures, list/library best practices, custom forms, custom flows, search configuration, metadata management, and integrations with Microsoft and third-party apps and services
  • Create and maintain documentation for the day-to-day administration and change management, including process documentation and training/reference materials
  • Collaborate with stakeholders to develop engaging sites, resources, and tools for business operations
  • Participate in technical design sessions; develop detailed technical solution documentation that is aligned with business objectives
  • Create, monitor, and maintain business processes using Microsoft Power Automate and related technologies
  • Customize SharePoint forms using Microsoft Power Apps and related technologies
  • Coordinate data retrieval and backup procedures to prevent data loss
  • Review usage and activity reports and provide statistics to management as needed
  • Evaluates new tools or software, searching for improvements and possible modifications
  • Prepare documentation for end-user training
  • Review Microsoft alerts regarding new features, issues, and upcoming releases and address them accordingly
  • Perform other duties of a similar nature in SharePoint Online
  • Manage and prioritize requests while maintaining transparent communication
  • Collaborate with client, vendors, and Senior Engineering/Architects on assigned projects
  • Continuous education and complete/maintain certifications as agreed upon by management
  • Strong customer service orientation
  • Ability to work in a team-oriented, collaborative environment


Why AHEAD:


Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.


We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.


USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 

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What You Should Know About Microsoft 365 Architect, AHEAD

AHEAD is on the lookout for a talented Microsoft 365 Architect to enhance our team. At AHEAD, we focus on building digital business platforms that help enterprises transform through cloud infrastructure, automation, and analytics. In this role, you'll dive deep into managing and supporting clients' Microsoft-based IT infrastructure and services. Your mission as a Microsoft 365 Architect will include overseeing SharePoint Online, troubleshooting complex issues, and helping our clients navigate their IT challenges. You’ll actively collaborate with stakeholders to create engaging sites and tools, all while documenting processes and providing user training. We value a diverse team and believe in the importance of continuous education and growth, offering plenty of opportunities for certifications and learning. You will have the chance to work closely with clients and vendors on exciting projects, all within a culture that encourages everyone to voice their ideas and contribute to our inclusive work environment. If you are driven by a strong customer service ethic and thrive in collaborative settings, AHEAD is the place for you. Join us in creating spaces where innovation and diversity come together for impactful digital transformation!

Frequently Asked Questions (FAQs) for Microsoft 365 Architect Role at AHEAD
What are the responsibilities of a Microsoft 365 Architect at AHEAD?

As a Microsoft 365 Architect at AHEAD, you will handle a range of responsibilities, including administering SharePoint Online, managing site structures, and troubleshooting various issues. You will work on custom designs for pages and lists, implement best practices for data management, and collaborate with stakeholders to create digital resources. Additionally, you will be involved in creating documentation and providing user training to ensure smooth operations.

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What qualifications are needed to become a Microsoft 365 Architect at AHEAD?

To excel as a Microsoft 365 Architect at AHEAD, candidates should possess extensive knowledge of Microsoft 365 services, particularly SharePoint Online, along with experience in site administration, Power Automate, and Power Apps. A strong customer service ethos, collaboration skills, and a commitment to continuous learning through certifications are also essential. A technical background in IT infrastructure management and problem-solving abilities are highly valued.

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How does AHEAD support the professional growth of a Microsoft 365 Architect?

At AHEAD, we are dedicated to the continuous education and growth of our employees. For Microsoft 365 Architects, we offer opportunities for cross-department training, sponsorship for certifications, and easy access to advanced technologies in our multi-million-dollar lab. Regular internal groups and initiatives such as Moving Women AHEAD further foster an environment of learning and inclusivity.

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What is the work environment like for a Microsoft 365 Architect at AHEAD?

The work environment for a Microsoft 365 Architect at AHEAD is dynamic and collaborative. You'll have the chance to engage with diverse teams, share ideas, and contribute to innovative projects. We prioritize a culture of belonging where all voices are respected, promoting a supportive atmosphere that helps you thrive in your career.

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What benefits can a Microsoft 365 Architect expect at AHEAD?

Microsoft 365 Architects at AHEAD enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k), and paid company holidays. We also offer paid time off, caregiver leave, and additional perks that support work-life balance and employee wellness. More details can be found on our benefits website.

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Common Interview Questions for Microsoft 365 Architect
Can you describe your experience with SharePoint Online administration?

In answering this question, highlight your direct experience with SharePoint Online, including specific tasks you've managed such as site collections, permissions, and list/library configuration. Discuss any challenges you've faced and how you resolved them, as well as the impact your administration had on business operations.

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How do you approach troubleshooting issues in Microsoft 365 environments?

Demonstrate your troubleshooting process by discussing methods you utilize for diagnosing problems. Include steps such as data analysis, testing different solutions, and collaborating with teams. Give examples of complex issues you've successfully resolved to showcase your analytical skills.

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What strategies do you use for managing client relationships as a Microsoft 365 Architect?

Effective communication is key. Share your approach to understanding client needs, setting expectations, and providing regular updates. Discuss how you build trust and ensure satisfaction by being responsive and proactive in addressing client concerns.

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Describe a technical design session you've participated in and your contributions.

When responding, detail your role in creating technical solutions during design sessions. Mention specific contributions such as proposing features, documenting solutions, and collaborating with team members. Highlight how your input aligned with the client's business objectives.

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How do you stay current with Microsoft 365 updates and innovations?

Emphasize your commitment to staying informed about Microsoft 365 by subscribing to newsletters, joining online forums, and participating in training sessions or webinars. Discuss how you apply new knowledge to enhance operations and implement best practices.

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What experience do you have with Power Automate and Power Apps?

Detail your experience with these tools, explaining specific automations you have created using Power Automate and any customized forms you've built using Power Apps. Highlight how these tools improved efficiency in past projects.

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Can you discuss a successful project where you drove IT infrastructure improvements?

Share a specific project where you made notable improvements, outlining the challenges faced and the results achieved. Highlight any metrics that demonstrate success, such as increased efficiency or user satisfaction.

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How do you document processes for end-users?

Talk about your approach to creating user-friendly documentation, including training materials and reference guides. Discuss strategies for ensuring that these documents are clear, concise, and accessible.

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What is your experience with integrating third-party apps into Microsoft 365 environments?

Provide insight into your past integrations, mentioning specific third-party applications and how you've ensured smooth interoperability within the Microsoft 365 ecosystem. Discuss any challenges you overcame during these integrations.

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What role does customer service play in your position as a Microsoft 365 Architect?

Highlight the importance of customer service in your daily tasks as a Microsoft 365 Architect. Discuss how building relationships, understanding client needs, and providing timely solutions can lead to positive outcomes and client satisfaction.

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Most companies write a mission statement to explain their reason for being. We put a different twist on a mission statement. To us, it's why we love what we do. We love learning together, growing together, and achieving results together. this mea...

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Full-time, on-site
DATE POSTED
January 7, 2025

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