ServiceNow Principal Technical Consultant (IRM)

As a ServiceNow Principal Technical Consultant at AHEAD, your primary responsibilities will include leading project teams to deploy solutions on the ServiceNow platform, overseeing architecture and design for complex solutions, and mentoring junior team members. You'll also have the opportunity to conduct client demonstrations, lead technical workshops, and act as an escalation point for project challenges. Your role is crucial in generating high-quality deliverables and driving innovation across projects, ensuring all efforts align with client needs while maintaining a collaborative approach.

To be considered for the ServiceNow Principal Technical Consultant position at AHEAD, candidates should possess extensive subject matter expertise on the ServiceNow platform, with expert-level development skills and knowledge in at least two process areas. Strong communication and presentation skills are vital, alongside a proven ability to integrate ServiceNow with third-party tools. An ability to articulate trade-offs in architecture approaches and lead cross-functional teams will further strengthen your application. Furthermore, self-motivation and attention to detail are crucial attributes we look for in potential candidates.

At AHEAD, we prioritize an inclusive work environment where every voice is valued, and perspectives are respected. For our ServiceNow Principal Technical Consultants, this is especially important as you work collaboratively with diverse teams. We promote initiatives like Moving Women AHEAD and RISE AHEAD, ensuring our culture supports growth and innovation. We believe that diverse ideas fuel better solutions and help our organization excel in the technology sector. Our commitment to a culture of belonging ensures that everyone feels empowered to speak up and contribute meaningfully.

ServiceNow Principal Technical Consultants at AHEAD enjoy a robust package of benefits aimed at promoting health, work-life balance, and continuous learning. This includes comprehensive medical, dental, and vision insurance, a 401(k) plan, paid holidays, and a generous paid time off policy. Additionally, we provide opportunities for professional development, including sponsoring certifications and credentials. There's also support for parental and caregiver leave, emphasizing our commitment to a supportive workplace environment.

The ServiceNow Principal Technical Consultant role at AHEAD offers significant opportunities for professional growth and advancement. Through continuous learning initiatives, including access to top-notch technologies in our multi-million-dollar lab, you will have the chance to develop your skills further. AHEAD encourages taking on leadership roles by leading cross-practice teams and workshops, which allows for cross-functional collaboration and influence. By remaining at the forefront of new certifications and innovative solutions, you can cultivate your expertise and advance your career trajectory within our organization.

When answering this question, focus on specific projects where you utilized the ServiceNow platform. Highlight your role in architecture, design, or implementation and discuss the technologies you integrated with ServiceNow. Providing quantifiable outcomes, such as process improvements or increased efficiency, can showcase the impact of your contributions.

Discuss your leadership style, emphasizing collaboration and communication. Mention specific strategies you use to motivate team members and ensure alignment with project goals. Providing examples of past experiences where you successfully led a project team will strengthen your response.

For this question, provide insights into any specific integrations you've worked on. Discuss the tools you’ve integrated, the challenges you faced, and how you overcame them. Highlighting your problem-solving skills and the results of these integrations will demonstrate your technical ability.

Detail your approach to professional development, mentioning relevant resources such as webinars, forums, or industry conferences. Share any certifications you maintain and how you apply new knowledge to current projects. This illustrates your commitment to continuous learning in the tech space.

When responding to this question, recount a specific project that had unexpected challenges. Explain your role and the steps you took to address the challenges, showcasing your ability to stay calm under pressure and effectively lead a team to a successful outcome.

Share your strategies for maintaining quality throughout the project lifecycle, including documentation practices, regular check-ins with the team, and feedback loops with clients. Emphasizing processes that you’ve implemented can show your attention to detail and commitment to excellence.

Discuss your approach to understanding client needs and using data-driven insights to guide them. Mention techniques such as presenting case studies, conducting workshops, or aligning your solutions with their business goals to help facilitate their decision-making process.

Provide examples of how you actively seek and incorporate feedback into your workflow. Discuss a specific instance where feedback led to improved processes or outcomes and how you’ve encouraged a culture of open communication within your teams.

Mention any project management frameworks or tools you prefer, such as Agile, Scrum, or Kanban. Explain how these practices have improved your project delivery, emphasizing organization and team collaboration as key factors in achieving successful results.

Discuss your adaptability in communication style to ensure clarity and engagement with diverse stakeholder groups. Provide examples of how you tailor your message based on the audience, whether it's technical details for the project team or strategic discussions with executive leadership.