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Sales Manager

Job SummaryThe Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotel’s revenue and market share goals for one or more properties. The focus of sales may vary based on the respective property the associate is assigned to (i.e. Leisure Business Travel Group SMERF). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.QualificationsResponsibilities• High School diploma or equivalent required; previous Hotel Sales experience preferred.• Must have a valid driver’s license for the applicable state.• Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.• Experience with professional selling skills desired: opening probing supporting closing• Must be proficient in general computer knowledge especially Microsoft Office products• Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skillsResponsibilities• Effectively attain assigned sales and revenue goals as well as solicitation call goals.• Proactively conduct solicitation calls conduct sales tours and entertain clients specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property.• Grow existing relationships with assigned accounts specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property.• Monitor and evaluate trends within your market segment.• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.• Adheres to Aimbridge Hospitality’s established regulations company standards sales standards and sales metrics related.• Develop a full working knowledge of the operations and policies of the hotel and applicable departments.• Maintain strong visibility in local community and industry organizations as applicable.• May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.• Attend daily/weekly/monthly meetings and any other functions required by management.• Perform any other duties as requested by the General Manager or Director of Sales.• Property DetailsLocated in the heart of historic downtown Lancaster, we are a hub for business and leisure travelers alike. The hotel features 416 guest rooms, over 90,000 square feet of flexible meeting space, and direct access to the Lancaster County Convention Center. With award-winning dining, luxurious accommodations, and proximity to local attractions, we are committed to delivering exceptional guest experiences.Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:• Now offering Daily Pay! Ask your Recruiter for more details• Medical, Dental, and Vision Coverage• Short-Term and Long-Term Disability Income• Term Life and AD&D Insurance• Paid Time Off• Employee Assistance Program• 401k Retirement Plan

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What You Should Know About Sales Manager, Aimbridge Hospitality

Are you passionate about driving sales and building relationships? Aimbridge Hospitality is looking for an enthusiastic Sales Manager to join our vibrant team in the heart of Lancaster, PA! As our Sales Manager, you will play a crucial role in achieving hotel revenue and market share goals. Your mission? To effectively solicit new accounts and nurture existing ones, focusing specifically on Leisure, SMERF, Business Travel, and Group sales. Collaborating closely with the Director of Sales, you will work to exceed assigned sales and revenue goals, conduct engaging sales tours, and entertain clients to foster lasting relationships. We believe in empowering our staff to work independently while also managing multiple tasks with ease. With a strong focus on communication, you will be engaging with managerial personnel, hotel guests, and corporate clients, showcasing your professional selling skills and depth of hospitality knowledge. At Aimbridge, we value the community and your presence will be felt as you maintain a strong visibility in local organizations and industry functions. If you're driven by results and ready to contribute to our commitment to exceptional guest experiences, we want to hear from you. With a competitive benefits package and the chance to grow with a global leader in hotel management, a world of possibilities awaits you at Aimbridge Hospitality. Let’s combine our passion for hospitality and sales to make a positive impact together!

Frequently Asked Questions (FAQs) for Sales Manager Role at Aimbridge Hospitality
What are the key responsibilities of a Sales Manager at Aimbridge Hospitality?

As a Sales Manager at Aimbridge Hospitality, your primary responsibility will be to effectively solicit new accounts while maintaining and growing existing ones. You will conduct sales tours, entertain clients, and proactively engage in sales initiatives targeting Leisure, SMERF, Business Travel, and Group segments. Additionally, monitoring market trends and participating in community events will be part of your strategic approach to achieving sales goals.

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What qualifications are needed to apply for the Sales Manager position at Aimbridge Hospitality?

To apply for the Sales Manager position at Aimbridge Hospitality, candidates must hold at least a high school diploma or an equivalent. Previous hotel sales experience is preferred, along with strong verbal and written communication skills. A valid driver’s license and proficiency in Microsoft Office are also necessary to succeed in this role. Experience in professional selling techniques is a desired qualification.

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How does the Sales Manager at Aimbridge Hospitality contribute to the hotel's success?

The Sales Manager at Aimbridge Hospitality contributes significantly to the hotel's success by achieving assigned sales and revenue goals and cultivating relationships with clients. By conducting solicitation calls and focusing on various sales segments, the Sales Manager directly influences the hotel's market share and overall performance, demonstrating the essential role sales play in the hospitality industry.

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What is the work culture like for a Sales Manager at Aimbridge Hospitality?

The work culture for a Sales Manager at Aimbridge Hospitality is dynamic and collaborative, fostering an environment where associates are encouraged to thrive and deliver exceptional results. With a focus on community engagement and industry visibility, the company promotes a passionate, professional atmosphere that values dedication to guest services and teamwork.

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What types of benefits can a Sales Manager expect at Aimbridge Hospitality?

A Sales Manager at Aimbridge Hospitality can expect a competitive benefits package, which includes medical, dental, and vision coverage, as well as short-term and long-term disability income. Employees also benefit from paid time off, an employee assistance program, and access to a 401k retirement plan. Plus, the company now offers Daily Pay for eligible associates!

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Common Interview Questions for Sales Manager
Can you describe your experience in hotel sales and how it relates to the Sales Manager role?

When answering this question, highlight specific instances from your past experiences where you successfully met sales targets or secured new accounts. Use metrics or examples that showcase your ability to connect with clients and drive results.

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How do you manage multiple clients and deadlines effectively as a Sales Manager?

Discuss your organizational skills and time management strategies. You might mention tools you use, such as CRM systems, and share anecdotes about prioritizing tasks to ensure all clients feel valued and deadlines are met.

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What strategies do you use to identify and approach potential clients?

Talk about your research process for identifying leads, your networking strategies, and your approach to building relationships during the initial contact phase. Highlight any successful sales techniques you’ve employed in the past.

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How do you handle objections from clients during the sales process?

Explain your approach to objections by illustrating how you actively listen to clients, empathize with their concerns, and use those insights to modify your sales pitch. Real-life examples can strengthen your response.

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What techniques do you use to assess market trends relevant to your sales approach?

Describe how you stay informed about the industry by using research, attending networking events, or following hospitality news. Share how you interpret this information to adjust strategies effectively.

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In your opinion, what is the key to maintaining strong long-term client relationships?

Talk about the importance of communication, reliability, and adding value to client interactions. You can reference specific actions you've taken to stay in touch with clients and ensure their needs are consistently met.

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What role does teamwork play in the Sales Manager position?

Discuss how collaboration with your team, as well as with other departments like marketing and operations, leads to better outcomes. Provide an example of a successful team project that relates to sales.

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How would you develop a sales strategy for a new hotel property?

Outline your approach by discussing research on the local market, identifying potential client segments, setting measurable goals, and detailing how you would implement the strategy to ensure a successful launch.

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What are your professional selling skills, and how do you apply them?

Identify key selling skills such as prospecting, closing, and relationship building, and discuss how you have successfully used them in previous sales roles, providing examples when possible.

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Why do you want to work as a Sales Manager in the hospitality industry?

Share your passion for hospitality and how it aligns with your career goals. Emphasize your appreciation for engaging with clients and making their experiences memorable while driving business success in the industry.

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December 24, 2024

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