Talent Partner, Community Support

The Community You Will Join: 

We’re the Airbnb Talent team - playful, fun, helpful, and deadly serious. We’re tasked with one of the company’s most important goals: preserving and driving Airbnb’s amazing culture. We do this by making sure we work with brilliant, inspiring individuals and teams. It’s our job to make sure we help all of our people raise the bar with their work and career. We work hard - very hard - but every day, we are rewarded by the amazing, joyful people around us. We’re creating the best team in the world.

The Difference You Will Make:

We're looking for a Human Resources Business Partner (Talent Partner at Airbnb) who will be a strategic partner to our Community Support teams. This person will be a key part of the Community Support leadership teams they support, acting as a trusted advisor and thought partner. The successful candidate thrives in a fast-paced and challenging environment, has a passion for building and refining processes and practices, is strong in influencing and mentoring others, and builds strong relationships with leaders and employees. We need an HR thought leader who can balance the need to be a strategic business partner along with a roll up your sleeves attitude.

A Typical Day: 

Business Partnering Responsibilities:

• Key clients: Community Support leaders based in the America’s region.
• Proactively shape talent priorities to align to business strategy and changing needs. Help shape the appropriate culture. Diagnose and define programs and support needs to optimize business performance.
• Advise and coach people managers and employees on matters that require intervention and functional guidance. Help the workforce gain skills to operate effectively as business grows and scales.
• Advocate for teams and represent their needs to the regional and global talent team and senior leadership.
• Promote a culture of feedback and open communication.
• Mediates between team members when appropriate and escalates to senior leadership and the broader talent team if necessary.
• Work with managers and advise on performance and behavioral issues. When appropriate, escalate to broader talent and legal team.
• Detect potential trends and patterns to inform organizational insights and contribute towards proactive planning and issue mitigation.
• Understand and track key performance indicators (KPIs) and metrics to manage performance, trends and impact.
• Promote, strengthen and embed Airbnb Core Values and Diversity and Belonging across the organization.
• Partner with the broader Community Support Talent Team on Community Support-wide initiatives.

COE Partnership:

• Partner with EX Centers of Expertise (COE) to plan, manage and support cyclical programs including (but not limited to) performance management, annual compensation reviews, talent reviews and employee listening. Share content and process feedback with COE teams to ensure continuous improvement.
• Partner with our recruiting team to ensure a positive and seamless candidate experience.
• Educate employees and managers on our compensation and benefits programs.
• Understand the needs of the team and make recommendations regarding recognition and rewards programs.
• Partner with Legal and Employee Relations (ER) teams on handling ER issues in compliance with employment regulations.
• Assist the business with all aspects of the Talent Management process and performance reviews.

Your Expertise:

• 10+ years of progressive Talent/HR experience in a high speed, high growth environment.
• Background working with supporting customer service or operations teams regionally and globally.
• Experience in employee engagement, performance management and coaching, compensation programs.
• Employee Relations deep expertise and experience in local laws and administration of performance management particularly in Ireland. 
• Experience managing, leading, and coaching teams and people, both formally and informally.
• A high energy, thoughtful Talent Partner who can work at a detailed tactical level and also see the big picture.
• Ability to balance competing priorities and drive projects to completion in a fast-paced environment and often under conditions of ambiguity.
• Strong communication and relationship building skills to effectively support and connect with a global, diverse and valuable team.
• Strategic mindset and creative problem-solving skillset. Ability to zoom in and out to see both the big picture strategic landscape, and the detailed design decisions that ladder up to that vision.
• Well-developed analytical and influencing skills, unquestioned integrity and a confident presence to effectively resolve sensitive employee issues.
• Experience working for a global company in a global role
• Genuine curiosity and strong desire to continuously learn and grow.
• Self-directed and highly independent. Comfortable with being remotely managed.
• Great at collaborating with employees at all levels and with many different teams.
• Ability to be patient and communicate respectfully in a fast paced environment.
• Ability to perceive, understand, judge, and come to a reasonable and logical conclusion in order to have the best outcome in any given situation.
• A sense of humor and passion for Airbnb are essential - we are really excited to work here, and you should be too!

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.