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Manager, Customer Support (Shift 11am-7pm CDT, Monday-Friday)  image - Rise Careers
Job details

Manager, Customer Support (Shift 11am-7pm CDT, Monday-Friday)

AlertMedia is looking for a Manager, Customer Support to lead their team and ensure an excellent customer experience and achieve goals while fostering talent and collaboration.

Skills

  • Customer Support Leadership
  • Salesforce
  • Zendesk
  • Problem-solving
  • Excellent communication

Responsibilities

  • Develop and deliver customer experience initiatives
  • Attract, mentor, and grow customer support talent
  • Engage with customers to build strong relationships
  • Evaluate data to identify meaningful trends
  • Manage customer escalations and solve problems

Education

  • Bachelor's degree preferred

Benefits

  • Competitive base salary
  • Company-Wide Bonus program
  • Generous time and parental leave policies
  • Health benefits 100% paid for employees
  • 401K with company match
To read the complete job description, please click on the ‘Apply’ button
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CEO of AlertMedia
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Brian Cruver and Christopher Kenessey
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Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 5, 2025

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