Business Product Manager (Smart!)

As a Business Product Manager at Allegro Smart!, your main responsibilities include shaping and growing customer engagement initiatives, leading the buyer engagement model from concept to data-driven optimization, and coordinating with various cross-functional teams. You will also translate business needs into analytical questions, support monetization streams, and ensure all stakeholder requirements are considered in product development.

To qualify for the Business Product Manager position at Allegro Smart!, you should have experience coordinating cross-functional teams, a solid understanding of data and analytics, and hands-on experience in loyalty or product management. Strong communication skills in Polish and English are also vital, along with the ability to present outcomes to senior stakeholders.

Allegro Smart! fosters a creative environment for Business Product Managers by promoting a high degree of autonomy in organizing work, encouraging team members to continuously develop, and facilitating trial of new ideas. You'll also have access to a training budget and educational resources to support your growth.

At Allegro Smart!, Business Product Managers can expect a supportive work culture characterized by collaboration, expert insights, and teamwork. The flexible hybrid work model enables a good work-life balance, and the company values employee well-being with various benefits, including wellness programs and professional development opportunities.

Business Product Managers at Allegro Smart! enjoy a range of benefits including a hybrid work model, annual bonuses, a cafeteria plan for fringe benefits, sponsored English classes, and access to internal educational platforms aimed at enhancing both personal and professional development.

When answering this question, highlight specific projects where you led a cross-functional team, emphasizing your communication strategies, the roles of team members, and how you overcame challenges to meet project goals.

In your response, discuss key metrics such as customer retention rates, Net Promoter Score (NPS), and engagement levels based on Smart! Coins usage. Providing examples of how these metrics influenced your previous strategies will strengthen your answer.

Articulate your methodology for building a data-driven loyalty program. Discuss how you would gather data, analyze customer behaviors, and implement features in the program that would resonate with users, aligning their expectations with business objectives.

Explain your approach to presenting data in an understandable manner. Discuss visual aids you might use, how you tailor messages for different audiences, and the importance of translating data into actionable insights.

Provide a clear example of a situation where you identified an opportunity for improvement in a customer engagement program. Detail the steps you took, the strategy you implemented, and the outcomes of your efforts, supported by data where possible.

Discuss the methods you use to stay updated, such as industry publications, webinars, and networking with professionals. Give examples of recent trends you've incorporated into your strategies.

Share specific strategies you have applied in the past to enhance customer retention, discussing the importance of understanding customer needs, personalizing experiences through loyalty programs, and tracking retention metrics for ongoing improvements.

Illustrate a situation where you had to manage stakeholder expectations or resolve conflicts. Focus on your conflict resolution techniques and how you ensured project objectives were still met.

In your response, outline your task prioritization system, including how you assess urgency and impact, and mention tools or frameworks you utilize to keep organized while ensuring overall alignment with business objectives.

Discuss qualities you consider vital in a Business Product Manager, such as strong analytical skills, excellent communication abilities, creativity, and resilience, providing examples of how you've embodied these traits in your professional career.