Account Manager (Japan)

As an Account Manager at Substance, your main responsibility will be managing key accounts and serving as the primary point of contact for your clients. You'll address their needs, ensure customer satisfaction, and develop account strategies that align with their business goals. Additionally, you'll collaborate with internal teams to deliver effective solutions, guaranteeing high service standards in the process.

Candidates applying for the Account Manager role at Substance should have at least five years of relevant experience, especially in manufacturing, high technology, chemical, or energy sectors. Significant experience in Key Account Marketing (KAM) is preferred, as well as exposure to roles such as a medical representative. This background will equip you to manage client relationships effectively.

To be successful as an Account Manager at Substance, candidates should possess a university degree or higher. Additionally, high interpersonal skills including negotiation, presentation, and analytical thinking are essential. Fluency in Japanese is mandatory as it will be vital for working with clients based in Japan.

Yes, Substance is committed to the professional development of its employees. As an Account Manager, you will have clear pathways for career progression, allowing you to grow and advance within the organization. This is a space where your skills and contributions will be celebrated and nurtured.

At Substance, we foster a flexible work environment, especially for Account Managers. While this position can be done remotely, it also encourages collaboration with a diverse team across international markets. We believe in creating a balance that allows our team members to thrive both personally and professionally.

In preparing for this question, think of a specific account you managed that had significant outcomes. Discuss the strategies you implemented, challenges faced, and how you fostered client relationships to achieve positive results. Use metrics to quantify your success wherever possible.

When answering this question, emphasize your approach to conflict resolution. Discuss a specific situation where you successfully resolved a dispute, highlighting your negotiation and communication skills. Show how maintaining client satisfaction was your priority.

Emphasize the importance of understanding client needs and establishing clear communication channels. Discuss how you build trust, deliver on promises, and follow up regularly. Sharing a personal success story can illustrate these strategies effectively.

This is a great opportunity to talk about the tools and methodologies you use. Mention time management techniques, organization tools like CRM software, and any prioritization strategies you implement to ensure all accounts receive the attention they need.

In your answer, describe the methods you use for assessment. This could include regular meetings, surveys, or feedback sessions. Explain how you analyze this information to tailor your strategies effectively to meet their objectives.

Discuss current trends in technology or market changes that could affect client relationships and account management. Demonstrate your industry knowledge and willingness to adapt to changes to continue meeting client needs.

Highlight your collaborative approach by giving examples of how you work with internal and perhaps external teams. Discuss methods for aligning goals and maintaining open communication to ensure that everyone is working towards the same objectives.

When responding, tie your qualifications and experiences directly to the job description provided. Discuss your relevant experience in high-tech industries, your interpersonal skills, and your commitment to client satisfaction to visually affirm why you are a great fit.

This question allows you to share your personal strategies for motivation and productivity. Discuss how you create a structured routine, set goals, and stay engaged in teamwork despite working remotely.

To answer this question effectively, do your homework on Substance's values and practices. Be prepared to discuss how the company's focus on action and real connections aligns with your personal work ethic and approach to client management.