Surveillance Investigator - job 2 of 7

The primary responsibilities of a Surveillance Investigator at Allied Universal® include conducting discreet mobile and stationary surveillance to confirm the activities and capabilities of claimants. This role involves utilizing various surveillance techniques, documenting observations, and collaborating with other investigators and law enforcement when necessary. By performing these duties, the investigator plays a critical role in the claims administration process across multiple coverage types.

To qualify for the Surveillance Investigator position at Allied Universal®, candidates must possess a high school diploma or equivalent and successfully complete the proprietary training course post-offer. Experience in witness interviews, video monitoring, or incident reporting is highly beneficial. Applicants should also have the flexibility to work irregular hours and the ability to manage stressful situations with professionalism.

As a full-time Surveillance Investigator at Allied Universal® in Middletown, you will enjoy comprehensive benefits, including medical, dental, and vision coverage, life insurance, and participation in our 401(k) plan. Additionally, the company offers paid holidays, vacation time, and an employee assistance program, ensuring you have the support you need both on and off the job.

Key skills for a Surveillance Investigator at Allied Universal® include proficiency in using surveillance equipment, strong observational abilities, and excellent written communication for report documenting. The ability to multitask and maintain focus in a dynamic environment is essential, alongside having a professional demeanor when managing sensitive situations.

Yes, Allied Universal® offers comprehensive training for Surveillance Investigators. Upon receiving a job offer, candidates will complete a proprietary training course tailored to equip them with the necessary skills and knowledge for conducting successful investigations, ensuring they meet the company's high standards.

In answering this question, you might want to reflect on your passion for investigative work and dedication to upholding integrity within the insurance industry. Be sure to mention how you enjoy solving problems and how your skills align with Allied Universal’s mission.

When addressing this, focus on a specific situation where you effectively used your surveillance techniques. Highlight your thought process, the actions you took, and the positive outcomes that arose from your approach, demonstrating your problem-solving skills and resilience.

This is your chance to showcase your knowledge of various surveillance methodologies, such as stationary and mobile monitoring, video recording, and the use of technology in surveillance. Be specific about any tools or equipment you've worked with and how you used them effectively in past experiences.

Highlight your understanding of legal and ethical standards when it comes to confidentiality. Describe practices you follow to protect sensitive information and ensure that you comply with all relevant regulations during investigation processes.

Explain the systematic approach you follow for documentation, such as taking detailed notes, using video footage, and compiling reports in a clear format. Emphasize your attention to detail and the importance of accurate reporting in maintaining the integrity of the investigation.

To respond effectively, share techniques that you use, such as prioritizing tasks, staying focused on the objectives, and remaining calm under pressure. Illustrate with examples of how you've successfully managed stress in previous roles.

It's a good idea to express your flexibility and readiness to adapt to the demands of the role. Share any past experiences where you successfully managed a work-life balance while dealing with irregular work hours.

Here, emphasize that as a Surveillance Investigator at Allied Universal®, attention to detail is crucial for gathering accurate data and forming credible reports. Discuss how precision impacts the overall effectiveness of investigations and outcomes.

Discuss any previous experience you have with surveillance tools like cameras and recording devices. If you lack direct experience, you could highlight your technology aptitude and willingness to learn quickly.

Talk about your understanding of teamwork in investigations, including communication protocols, the importance of sharing findings, and maintaining professional relationships that contribute to successful investigation outcomes.