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Department Supervisor - Maplewood Mall

Job Description

About the Role

As a Department Supervisor, you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

  • You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Representing yourself and the H&M brand positively during customer interactions
  • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
  • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
  • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
  • Ensure all admin routines for both people and operations are handled in a correct way


Fashion & Trend Awareness

  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions


Team & Development

  • Retain and share your knowledge and skills with the Store team
  • Collaboration, planning & teamwork with in-store Visual Merchandiser team
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed


Retail Operations/ Visual & Commercial Execution

  • Secure a clean and tidy sales floor and back of house including stockroom areas
  • Ensure high fashion quality, visual and commercial product presentation, with good garment care
  • Secure good stock levels and provide input on allocation to Area team
  • Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
  • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
  • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
  • Responsible for opening & closing of store daily

 

Qualifications

Who You Are
 

  • To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility.
  • You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
  • You are achievement-oriented, motivated by performance and competition to be truly customer centric.


Why You’ll Love Working at H&M
 

  • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
  • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
  • You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
  • We are an inclusive company where you’re encouraged to be yourself at work
  • You will have access to a large global talent community, where career growth and aspirations have no limits
  • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
  • You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Compensation: Hiring Range is $18.34-21.04 Hourly**
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly


*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Average salary estimate

$40979 / YEARLY (est.)
min
max
$38063K
$43895K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Department Supervisor - Maplewood Mall, H&M Group

As a Department Supervisor at H&M in Maplewood Mall, you'll play a key role in enhancing our customers' shopping experience while driving sales and profits. Your day-to-day will have you working closely with your team to deliver top-notch customer service, curating a visually appealing department that aligns with H&M's brand standards. Expect to immerse yourself in the latest fashion trends, providing your team with the knowledge to promote products effectively and engage customers meaningfully. Your passion for fashion will pave the way as you identify commercial opportunities and collaborate with your Department Manager. You'll also oversee daily operations including fitting room management, transactions, and adherence to all administrative procedures, while ensuring our stores uphold the highest levels of cleanliness and organization. At H&M, teamwork is at the core of what we do, so you’ll regularly communicate with your colleagues to motivate and inspire them through daily meetings and feedback sessions. Beyond sales, you'll take pride in instilling a culture of inclusivity and personal expression among your colleagues, supported by the unique values of H&M. Joining us means you’ll not only have the chance to develop your leadership skills but also enjoy various employee benefits, from generous discounts across all H&M brands to comprehensive health and wellness programs. If you're someone who thrives in a dynamic environment and is driven by success, becoming a Department Supervisor at H&M could be your next great adventure!

Frequently Asked Questions (FAQs) for Department Supervisor - Maplewood Mall Role at H&M Group
What are the responsibilities of a Department Supervisor at H&M?

As a Department Supervisor at H&M, your key responsibilities will include managing daily store operations, ensuring excellent customer service, leading your team in presenting our products stylishly, and collaborating with colleagues to identify opportunities for sales growth. You will also oversee fitting room routines and be where the action is during peak shopping hours.

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What qualifications are needed for a Department Supervisor at H&M?

To succeed as a Department Supervisor at H&M, candidates should possess strong leadership skills, excellent communication abilities, an understanding of fashion trends, and a results-driven mindset. Experience in retail management and familiarity with sales metrics will be advantageous, as these skills will enable you to guide your team effectively.

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How does H&M foster a team-oriented environment for Department Supervisors?

H&M is committed to creating an inclusive and collaborative work culture. As a Department Supervisor, you will participate in regular feedback sessions, daily meetings with your team, and plan strategies together with the Visual Merchandising team. This allows for shared growth and learning, promoting success across the department.

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What is the career growth potential for Department Supervisors at H&M?

H&M actively supports the career growth of its employees, including Department Supervisors. You will have access to a global talent community, training resources, and various development programs that enable you to learn valuable skills and prepare for advancement within the company.

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What employee benefits can a Department Supervisor at H&M expect?

Employees at H&M enjoy a range of benefits, including a generous employee discount on all H&M brands, comprehensive health insurance, retirement plans, and wellness programs. Additionally, we provide paid time off and community service days, further emphasizing our commitment to employee well-being.

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Common Interview Questions for Department Supervisor - Maplewood Mall
Can you describe your leadership style as a Department Supervisor?

When discussing your leadership style, focus on how you promote collaboration and inspire your team. Share examples of how you motivate your colleagues, delegate tasks effectively, and support their development through regular feedback and training opportunities.

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How do you ensure excellent customer service in your department?

Highlight specific strategies you implement for customer engagement, such as setting standards for your team's interaction with customers, ensuring knowledge about products, and actively promoting the loyalty program. Discuss how you monitor service levels and make improvements based on customer feedback.

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How do you stay updated with fashion trends for your role?

Emphasize your proactive approach to staying informed about fashion trends. You might follow leading fashion influencers, read industry publications, and observe competitor activities. Explain how this knowledge helps you guide your team and enhance customer interactions.

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What tools and technology do you use to manage retail operations?

Discuss your familiarity with retail management tools such as inventory management systems, customer relationship management software, and point-of-sale systems. Mention how you utilize these tools to track sales, manage stock levels, and maintain a smooth operational flow.

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How do you handle conflicts within your team?

Provide an example of a conflict you've managed and detail the steps you took. Mention your approach to listening to all parties involved, mediating effectively, and reaching a resolution that fosters a positive team dynamic.

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How do you promote sustainability initiatives in your department?

Share your commitment to H&M's sustainability goals. Discuss your role in encouraging your team to promote the Customer Loyalty App and your strategies for integrating sustainable practices into daily operations. This could include product selection, eco-friendly promotions, or encouraging customer participation.

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How do you evaluate and improve sales performance in your department?

Discuss the metrics you analyze to assess sales performance, such as conversion rates and customer feedback. Illustrate how you create actionable plans based on this data, collaborating with team members to implement improvements effectively.

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What is your experience with visual merchandising in a retail setting?

Share your past experiences related to visual merchandising, explaining how you have effectively collaborated with teams to create appealing displays that align with brand guidelines and draw customers' attention.

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Can you provide an example of when you exceeded sales goals?

Prepare a specific example that showcases your strategy and execution. Highlight how you engaged your team, identified growth opportunities, and ultimately exceeded the sales target through hard work and dedication.

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What strategies do you use to motivate your team?

Discuss the various motivational techniques you employ, such as setting clear objectives, celebrating successes, and fostering an environment where feedback is encouraged. Share examples of how you ensure each team member feels valued and driven to achieve their best.

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Founded in 1947, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. The company is headquartered in Stockholm, Sweden.

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December 6, 2024

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