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What we offer • Comprehensive health benefits including medical, vision, and dental options • 401(k) with company matching contributions • Profit-sharing opportunities • Generous paid time off and holiday policies • Paid parental leave to support your family • Company-sponsored mental health support through Headspace • Access to two free on-site fitness centers • Employee Assistance Program for additional support• Active Employee Resource Groups• Focus on personal and professional developmentJob SummaryAs a Key Account Development Specialist, your main focus will be to forge strong and profitable relationships with our Key Account Clients, ensuring they experience exceptional service from SERVPRO. Your efforts will enhance SERVPRO's brand awareness and capabilities throughout the insurance industry, ultimately driving increased call volume and revenue for our franchise network.Major Duties and Responsibilities• Regional Marketing:• Establish relationships with client field claims personnel and foster partnerships with Trainers and Franchise owners.• Implement tactical marketing programs effectively.• Craft and distribute approved marketing materials and talking points.• Support National Accounts Managers with strategic communication content.• Program Management:• Drive growth in total gross revenues and call center referrals.• Manage quality contracts and bulletins to ensure return on investment.• Work to exceed client expectations through excellent franchise performance.• Analyze program performance using the Claims Information Center and other reporting tools.• Act as a liaison to SERVPRO stakeholders, ensuring effective resolution strategies are in place for elevated issues.• Communication Management:• Ensure all communications related to key accounts are professional and provide excellent customer service.• Issue/Claim Resolution Management• Personal Growth: Continuous self-improvement is crucial for success in this role. Regularly enhance your knowledge and skills to improve performance.• Convention Support: Contribute actively at the company’s National Convention, taking on specific roles to enrich our Franchise community. Responsibilities will be assigned accordingly.Required Qualifications• Proficient in English with strong communication skills for effective interaction with employees, clients, and suppliers.• Minimum of five (5) years of successful sales experience, preferably within the insurance sector.• Experience with automated reporting tools like Microsoft CRM.• Proficient in developing and utilizing automated reporting tools.• Outstanding verbal, written, and presentation communication skills.• Solid understanding of Microsoft software applications.• Ability to establish and monitor key performance metrics.• Bachelor's degree in business administration or a related field is preferred.• Willingness to travel, up to 50% as business needs dictate.About SERVPROFor over 50 years, SERVPRO® has been a leading name in fire and water cleanup and restoration, mold mitigation, construction, and biohazard remediation across the U.S. and Canada. With more than 2,200 individually owned and operated franchises, we prioritize a workplace that values diversity and fosters collaboration and community among our team members.SERVPRO is an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, gender, sexual orientation, national origin, veteran status, or disability status.
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What You Should Know About Senior Sales Manager, Key Account Management, Intuit

Are you ready to advance your career as a Senior Sales Manager in Key Account Management with SERVPRO in beautiful Vero Beach, FL? We're on the lookout for someone who can cultivate and maintain strong relationships with our Key Account Clients, ensuring they receive the outstanding service that helps us stand out in the insurance industry. In this role, you’ll be the compass guiding our marketing initiatives, forging partnerships with regional claims personnel, and helping to implement marketing strategies that resonate with our franchise owners. You'll have the chance to manage vital programs aimed at driving revenue and increasing call center referrals while ensuring our clients always feel valued and understood. At SERVPRO, we believe in continuous self-improvement, so you’ll be encouraged to enhance your skills and knowledge regularly. We also offer amazing benefits, such as comprehensive health options, 401(k) matching, and a generous amount of paid time off. Join us and help elevate the SERVPRO brand while working alongside passionate individuals in a supportive environment that champions personal and professional growth.

Frequently Asked Questions (FAQs) for Senior Sales Manager, Key Account Management Role at Intuit
What are the main responsibilities of a Senior Sales Manager in Key Account Management at SERVPRO?

As a Senior Sales Manager in Key Account Management with SERVPRO, your main responsibilities include forging strong relationships with key account clients, driving growth in revenues and call center referrals, and managing quality contracts. You'll also be tasked with analyzing program performance and acting as a liaison between stakeholders to resolve elevated issues while ensuring excellent communication with clients.

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What qualifications are needed to become a Senior Sales Manager in Key Account Management at SERVPRO?

To qualify for the Senior Sales Manager position in Key Account Management at SERVPRO, candidates typically need at least five years of successful sales experience, preferably in the insurance sector. Proficiency in English, solid communication skills, knowledge of automated reporting tools such as Microsoft CRM, and a Bachelor's degree in business administration or a related field are preferred qualifications.

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How does SERVPRO support personal and professional development for Senior Sales Managers?

SERVPRO is dedicated to the personal and professional development of its Senior Sales Managers through initiatives that encourage continuous learning and skill enhancement. The company offers training programs, resources for self-improvement, and attendance opportunities at national conventions aimed at enriching the Franchise community.

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What benefits can a Senior Sales Manager expect to receive at SERVPRO?

As a Senior Sales Manager at SERVPRO, you'll enjoy an extensive benefits package that includes comprehensive health insurance (medical, vision, and dental), 401(k) plans with company matching, generous paid time off, and paid parental leave. Additionally, employees can access mental health support through Headspace and utilize on-site fitness centers to promote well-being.

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Is traveling required for the Senior Sales Manager in Key Account Management role at SERVPRO?

Yes, the Senior Sales Manager in Key Account Management at SERVPRO may be required to travel up to 50% of the time, depending on business needs. This travel is essential for building relationships with clients, conducting face-to-face meetings, and supporting franchise owners in various regions.

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Common Interview Questions for Senior Sales Manager, Key Account Management
Can you describe your experience with managing key accounts in the insurance sector?

When answering this question, emphasize specific examples from your previous roles where you effectively managed key accounts. Discuss the strategies you used to enhance client relationships, any challenges you faced, and how you achieved measurable success in your account management efforts.

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What are some successful sales strategies you've implemented in your past roles?

Provide concrete examples of sales strategies you've implemented that resulted in success. Discuss the methodologies you used, how you tracked outcomes, and any adjustments you made based on feedback or performance metrics. This demonstrates your adaptability and strategic thinking.

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How do you handle objections from potential key account clients?

Explain your approach to handling objections by showcasing your active listening skills and how you address client concerns. Provide an example of a time when you turned an objection into an opportunity, which will illustrate your problem-solving abilities.

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What tools or software do you find essential for managing sales and reporting?

Mention specific tools that you've used, such as Microsoft CRM, and explain how they helped you streamline sales processes and report on key metrics. Highlight any trends or insights you've derived from using these tools to enhance performance.

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How do you ensure clear communication with internal and external stakeholders?

Discuss your communication strategies, focusing on clarity, professionalism, and timeliness. Provide examples of successful communication initiatives that facilitated collaboration and improved stakeholder engagement.

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What role do you believe data analytics play in sales management?

Address the importance of data analytics in understanding market trends and client behavior. Share how you have used data to drive decisions and improve sales strategies in your experience.

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How do you prioritize and manage your workload in a fast-paced environment?

Illustrate your time management skills and methods for prioritization. Share specific techniques that have helped you stay organized and focused, especially during busy periods.

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What motivates you in a sales role?

Reflect on your passion for sales; whether it's achieving targets, building lasting relationships, or providing excellent customer service. Relating your personal drive to the goals of SERVPRO can leave a positive impression.

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Can you provide an example of a successful marketing program you've developed or executed?

Detail a marketing program you've created, highlighting objectives, implementation, and measurable outcomes that demonstrate its success. Discuss the impact it had on client engagement or revenue generation.

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Why do you want to work for SERVPRO as a Senior Sales Manager in Key Account Management?

Your answer should reflect your alignment with SERVPRO’s values and mission. Mention specific aspects of their company culture, benefits, or reputation in the industry that attract you to the role and how you envision contributing positively to their team.

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DATE POSTED
December 3, 2024

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