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Senior MSP Sales Engineer

About CommvaultCommvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.JOB DESCRIPTION:Commvault is currently seeking a dynamic Senior MSP Sales Engineer to bolster our North America SaaS MSP Team. As a pivotal member of our team, you'll drive the adoption and consumption of our SaaS offerings among Managed Service Providers (MSPs).Your primary focus will be on nurturing and growing our partnerships with MSPs, assisting them in building and selling managed services centered around our SaaS solutions. This role demands a blend of technical prowess, sales savvy, and relationship-building finesse. If you're ready to dive into the fast-paced world of MSP partnerships and thrive with the challenge of scaling a rapidly growing segment, this opportunity is tailor-made for you. This position is remote-friendly with occasional travel requirements, ideally situated within the continental United States.What you’ll do:• Act as the go-to technical expert for Commvault Cloud within our Managed Service Provider business unit.• Provide hands-on guidance and support during the pilot and ramp-up phases for MSPs, ensuring their short-term success and long-term growth.• Collaborate with Product Management to capture and prioritize technical feature requests based on MSP feedback.• Partner with MSP Account Executives to target and engage strategic clients, articulating the value proposition of Commvault Cloud and driving opportunities to closure.• Showcase the technical value of Commvault Cloud through compelling presentations, demos, proof-of-concepts, and onboarding assistance.• Distill complicated technical concepts into clear messages that highlight how Commvault Cloud addresses MSPs' business, operational, and financial challenges.• Collaborate with MSPs in a consultative manner to develop market-ready Backup as a Service (BaaS) offerings on the Commvault MSP Platform.• Engage with senior-level MSP leadership independently, understanding their key technical and business difficulties to position Commvault Cloud effectively.• Foster enduring relationships with technical decision-makers within MSP accounts to drive ongoing happiness and adoption.• Serve as a trusted advisor to our MSP partners, aligning Commvault's capabilities with their current and future managed services roadmap.• Cultivate evangelists among MSPs and customers, driving continuous adoption and expansion of services.• Provide deployment assistance and leverage standard methodologies to ensure successful onboarding and end-user engagement.• Keep senior management and internal partners informed of key developments and challenges, facilitating alignment and informed decision-making.• Effectively communicate MSP needs, product feedback, and process improvements to relevant internal teams.• Stay abreast of evolving industry trends and technologies through continuous learning, training, and certifications.Requirements:• 5+ years of technical pre-sales experience, preferably in the SaaS or Managed Services industry, with a strong preference for 2+ years in Data Protection or Business Continuity solutions. Commvault experience a plus.• Detailed understanding of MSP services, business models, and market dynamics.• Intermediate knowledge of public cloud platforms, particularly AWS, Azure (preferred), and GCP.• Comprehensive awareness of the competitive landscape, including key players like Druva, Veeam, Cohesity, Rubrik, and Datto.• Hands-on experience in areas such as enterprise storage, virtualization (VMware/Hyper-V), cloud platforms, security architecture, and backup solutions.• Familiarity with enterprise applications like SAP, Oracle, Exchange, and Office 365.• Proven track record in selling and architecting SaaS data management solutions, including backup and recovery, data migration, and cloud security.• Basic understanding of transitioning software licensing practices from perpetual to subscription and utility models.• Ability to thrive in a rapidly evolving environment, adapting quickly to changing priorities and responsibilities.• Strong consultative selling skills, with the ability to articulate complicated concepts in a business context.• Excellent written and verbal communication skills, with proficiency in presentations and relationship-building.• Experience using tools like Salesforce.com for process and information organization.• Bachelor's or Master's degree in Computer Science, Engineering, or related field preferred, coupled with proven technical experience in the IT industry.• Familiarity with sales methodologies such as MEDDIC, TAS, SPIN, Solution Selling, or Challenger.• Comfortable working remotely and autonomously, with a willingness to travel approximately 20-30% depending on locationMeet the Hiring Manager: Dan Criel, Director Sales EngineeringYou’ll love working here because:• High income earning opportunities based on self performance• Opportunity for Presidents Club• Employee stock purchase plan (ESPP)• Continuous professional development, product training, and career pathing• Sales training in MEDDIC and Command of the Message• Generous global benefitsThank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:$134,300 - $247,300We’re proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting benefits.commvault.com.Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.For our Candidates to prioritize your security:Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment.If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteam@commvault.com. You can also find more tips about job scams and how to avoid them on the FTC’s website.

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What You Should Know About Senior MSP Sales Engineer, Commvault

Are you passionate about technology and ready to elevate your career? Join Commvault as a Senior MSP Sales Engineer, where you'll play an essential role in driving the adoption of our leading SaaS offerings among Managed Service Providers (MSPs). Located in New Jersey, this position offers the flexibility of remote work with occasional travel. Your expertise will be critical in nurturing partnerships with MSPs, helping them build and market managed services around Commvault's robust solutions. In this dynamic environment, you'll exhibit your technical skills as you engage with MSP leadership, present impactful demos, and communicate the value of Commvault Cloud. If you're keen to become the technical expert for our Cloud solutions and work closely with our Product Management team to influence product features, this could be the perfect role for you! You'll also assist MSPs during the crucial pilot phases to ensure their ongoing success. With over 25 years of industry leadership, at Commvault, we prioritize continuous learning and professional growth. We're looking for someone who not only understands the intricacies of the SaaS and Managed Services landscape but also thrives in a collaborative environment. If you're ready to make a significant impact amidst a team that celebrates innovative solutions and customer success, look no further. Apply now and join us on this exciting journey to redefine data resilience together!

Frequently Asked Questions (FAQs) for Senior MSP Sales Engineer Role at Commvault
What are the primary responsibilities of a Senior MSP Sales Engineer at Commvault?

As a Senior MSP Sales Engineer at Commvault, you'll be responsible for driving the adoption of our SaaS solutions in Managed Service Providers. This includes nurturing partnerships, providing technical expertise, assisting during the pilot phase for MSPs, and collaborating with product management to prioritize features based on feedback.

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What qualifications are needed to become a Senior MSP Sales Engineer at Commvault?

To qualify for the Senior MSP Sales Engineer position at Commvault, candidates should have over 5 years of technical pre-sales experience, preferably in the SaaS or Managed Services sector. Strong expertise in data protection and cloud platforms like AWS or Azure is also essential to excel in this role.

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How does Commvault support its Senior MSP Sales Engineers in their role?

Commvault offers continuous professional development, including training in methodologies like MEDDIC and Command of the Message, along with product training to ensure our Senior MSP Sales Engineers are equipped with the knowledge to succeed and grow within the company.

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Can a Senior MSP Sales Engineer at Commvault work remotely?

Yes, the Senior MSP Sales Engineer position at Commvault is remote-friendly, providing flexibility to work from home with the opportunity for occasional travel to engage directly with partners and clients.

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What kind of relationships will a Senior MSP Sales Engineer build at Commvault?

In the role of Senior MSP Sales Engineer at Commvault, you'll forge strong relationships with technical decision-makers at MSP accounts. You will act as a trusted advisor, helping them align Commvault's capabilities with their managed services offerings for long-term success.

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Common Interview Questions for Senior MSP Sales Engineer
How would you approach a technical presentation for an MSP selling Commvault's SaaS solutions?

When presenting to an MSP, I would simplify complex concepts, focusing on how our SaaS solutions address their specific operational and financial challenges. Using real-world examples and clear visuals can effectively demonstrate the value proposition.

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Can you describe your experience with Data Protection solutions?

In my previous roles, I've worked extensively with data protection solutions by implementing backup and recovery strategies in various customer environments. I ensure that our solutions are not only effective but also meet compliance requirements.

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What strategies do you use to build relationships with MSP leaders?

I ensure that I understand their business challenges and can offer tailored solutions. Regular communication, transparency, and delivering on promises help establish trust and foster enduring relationships with MSP leaders.

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How do you stay current with emerging technologies in your field?

I am committed to continuous learning by attending webinars, pursuing certifications, and engaging with industry news. This approach helps me stay informed about market trends which I can leverage when collaborating with MSPs.

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What is your experience with cloud platforms such as AWS, Azure, or GCP?

I have hands-on experience with AWS and Azure, managing deployments and integrations to ensure seamless cloud solutions. This technical knowledge allows me to better support MSPs during their transition to cloud services.

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How do you prioritize feature requests from MSPs?

I collaborate closely with product management, gathering and analyzing feedback from MSPs to understand their key needs. By prioritizing these requests based on impact and feasibility, I ensure our offerings remain competitive.

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What role does communication play in the Senior MSP Sales Engineer position?

Effective communication is vital in this role. It ensures alignment between MSPs' needs and our solutions, facilitates knowledge transfer, and builds trust between all parties involved.

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Describe how you handle objections from potential partners.

When faced with objections, I listen attentively to the concerns raised, address them with factual information, and provide case studies if possible. This helps in converting potential partners into advocates for our solutions.

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What is your understanding of Managed Service Providers (MSPs)?

MSPs provide a range of IT services to clients, usually including managed cybersecurity, cloud services, and data management. Understanding their business models helps me position Commvault's offerings effectively.

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How would you ensure the successful onboarding of new MSP clients?

I would take a hands-on approach during the onboarding phase, offering support and training sessions tailored to the MSP's needs, while also establishing a clear communication plan to ensure they feel supported throughout.

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Commvault is a worldwide leader in delivering data readiness. We’re committed to ensuring you can protect, manage, move, recover, and use your data. Always. Our software automates mind-numbing IT tasks and makes your data work harder for you — so ...

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Full-time, hybrid
DATE POSTED
December 6, 2024

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