Sales & Service Manager - Mall of America

As a Sales & Service Manager at Alo Yoga, your main responsibilities include leading the Sales & Service team to offer an exceptional guest experience, investigating sales opportunities, maintaining operational efficiency, and collaborating with the General Manager to manage budgets and business data. You’ll also focus on team development through coaching and fostering strong client relationships.

Candidates for the Sales & Service Manager position at Alo Yoga should have 3-5 years of retail or industry leadership experience, strong interpersonal and communication skills, and a working knowledge of MS Office. Additionally, agility in handling multiple tasks, an independent work ethic, and the ability to lift and move up to 50 pounds are important for this role.

The Sales & Service Manager at Alo Yoga plays a crucial role in business growth by overseeing the execution of sales strategies, coaching team members to improve guest experiences, and promoting effective sales initiatives that drive customer engagement and retention. Collaborating with the General Manager allows for a comprehensive approach to meet sales targets.

The employee culture at Alo Yoga for the Sales & Service Manager role is centered around collaboration, continuous coaching, and a shared commitment to the brand's values. You’ll be leading a passionate team that embodies Alo’s mission of mindful movement, creating an inspiring environment for both employees and guests alike.

Alo Yoga offers a variety of perks to the Sales & Service Manager, including a generous employee discount, free Alo Moves membership, competitive medical and dental plans, a 401K with company matching, monthly store incentives, and the opportunity to attend free yoga classes at any Alo Sanctuary.

To answer this question, share specific examples of past roles where you led a team, highlighting your achievements and how your leadership influenced sales performance and team morale.

Discuss metrics you use to evaluate performance, such as sales targets, customer satisfaction scores, and team engagement levels. Share how you use these metrics to provide constructive feedback and support.

Explain your approach to de-escalate situations with unhappy customers by actively listening, empathizing, and taking steps to resolve their issues promptly while ensuring a positive outcome for both the guest and the store.

Talk about various motivational techniques you’ve employed, such as setting attainable goals, recognizing achievements, conducting regular one-on-ones, and fostering a supportive environment that encourages growth.

Highlight your ability to assess tasks quickly, delegating appropriately, and ensuring that priority guests receive attention while maintaining operational efficiency throughout the store.

Detail how you structure the onboarding process, including training on product knowledge, store policies, customer service expectations, and integrating them into the team culture.

Share specific resources you use, such as industry publications, online courses, and networking with other professionals, to continuously improve your knowledge of retail trends and customer preferences.

Describe a specific sales initiative, outlining your goals, the strategies you implemented, and how you measured success. Highlight the impact it had on sales and customer engagement.

Discuss your approach to maintaining compliance by regularly reviewing store procedures, conducting training sessions, and encouraging team members to prioritize health and safety in their daily operations.

Elaborate on the importance of teamwork in achieving sales goals, fostering a positive workplace culture, and how you create an inclusive atmosphere where all employees contribute to the store's success.