Sales Operations Analyst

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

Job Summary:
The Sales Operations Analyst will drive efficiency and effectiveness of the Athelas sales team by analyzing data, optimizing processes, and providing strategic insights. This position involves collaborating across departments to ensure seamless sales operations, enabling the team to achieve revenue goals. This role will directly support Athelas’ Scribe Go-To-Market Organization and report into the Head of Revenue Operations.

Key Responsibilities:

• Data Analysis and Reporting:

  • Collect, analyze, and interpret sales data to identify trends, opportunities, and areas for improvement.

  • Develop and maintain sales dashboards, performance metrics, and forecasts to support decision-making.

  • Provide actionable insights to sales leadership.

• Sales Process Optimization:

  • Evaluate and refine sales processes to enhance productivity and efficiency.

  • Implement and maintain tools and technologies to streamline workflows and improve data accuracy.

• CRM Management:

  • Oversee the administration and maintenance of the CRM (Salesforce).

  • Ensure data integrity and consistency within Salesforce and other sales tools.

  • Train sales teams on Salesforce best practices and usage.

• Performance Monitoring:

  • Track and analyze sales performance against KPIs and quotas.

  • Identify bottlenecks and recommend solutions to improve sales outcomes.

• Collaboration and Communication:

  • Act as a liaison between sales, marketing, finance, and other departments to align strategies and resources.

  • Support the sales team with tools, insights, and documentation.

Qualifications:

• 3-5 years of experience in sales operations, data analysis, or a related role.

• Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Marketo) and analytics tools (e.g., Excel, Tableau, Power BI).

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Knowledge of sales methodologies and best practices is a plus.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.