Sales & Service Manager - Old Orchard

The Sales & Service Manager at Alo Yoga is responsible for leading the store's sales and service team, ensuring an exceptional guest experience, and meeting business targets. This includes evaluating sales opportunities, providing coaching and feedback to team members, and managing operational efficiency to maintain a welcoming environment.

Candidates for the Sales & Service Manager role at Alo Yoga should have 3-5 years of retail or related industry leadership experience. Strong interpersonal and communication skills are essential, along with proficiency in MS Office. The role demands agility and the ability to handle multiple tasks while being actively engaged in store operations.

The Sales & Service Manager at Alo Yoga works in a vibrant retail environment, requiring constant movement around the store's sales floor and back of house. You’ll lead your team in creating a clean, safe, and inviting atmosphere for guests, ensuring they have a positive shopping experience.

Alo Yoga is committed to the growth and development of its Sales & Service Managers. The company provides ongoing coaching, mentorship, and the opportunity to participate in succession planning. Managers also have access to competitive benefits and incentives including a clothing allowance, health plans, and employee discounts.

Under the leadership of the Sales & Service Manager, Alo Yoga emphasizes a guest-centric approach by developing sales team members’ skills in customer engagement and technical product education. This role is crucial in fostering a friendly atmosphere where guests feel valued and supported.

When dealing with a dissatisfied customer, the key is to listen actively, empathize with their concerns, and work to find a satisfactory resolution. It's important to remain calm and collected, showing a commitment to turning their experience around. Share previous experiences that highlight your problem-solving abilities.

My leadership style is collaborative and supportive. I believe in empowering my team through regular coaching and feedback, fostering an environment where everyone feels valued. I encourage open communication and team engagement, and I'll provide examples of how this has positively impacted team dynamics in my previous roles.

To meet sales targets, I analyze sales data to identify opportunities and weaknesses, implementing targeted selling initiatives. I also foster team motivation by setting clear goals, providing incentives, and recognizing achievements. Share specific metrics you've improved in past positions to emphasize your effectiveness.

In a fast-paced retail setting, I prioritize tasks by assessing urgency and impact. I use tools like to-do lists and schedule management to ensure that I focus on high-priority activities first. Provide examples of how you've successfully managed multiple responsibilities without compromising service quality.

To ensure exceptional guest service, I invest time in training my team on product knowledge and customer engagement techniques. I also regularly observe interactions and provide personalized feedback to support their growth. Discuss specific training initiatives you have implemented to enhance service levels.

Teamwork is essential in my management approach, as collaboration drives success. I encourage collaboration by fostering a culture of open communication and shared goals, ensuring everyone contributes to the store's objectives. Describe times when a team-oriented approach led to improved business outcomes.

Building relationships with clients involves active listening, understanding their needs, and following up to ensure satisfaction. I would utilize customer feedback to personalize interactions and maintain communications, establishing trust and loyalty over time.

Certainly! I once noticed an employee struggling with customer engagement. I scheduled regular one-on-one sessions to provide constructive feedback and role-play different scenarios. Over time, their confidence grew, leading to improved sales and customer satisfaction.

Key metrics for evaluating store performance include sales volume, foot traffic, conversion rates, and customer satisfaction scores. I constantly monitor these indicators and adjust strategies to drive continuous improvement, ensuring we stay aligned with business objectives.

Staying informed about industry trends involves a combination of subscribing to retail publications, participating in webinars, and networking with other professionals in the field. I also encourage my team to share insights, ensuring we remain competitive and adaptive in changing market conditions.