Senior Manager, Employee Experience

Why join CMH? 
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.

• Share our passion – every day.

• Always act with integrity.

• We work as a team.

• Aim for best.

• Balance our social, fiscal, and environmental responsibilities. 

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.

• Working for a company that stands behind its mission, vision, and values.

• An inclusive and rewarding company culture where employees are valued and supported.

• Explore and work at a world-class mountain destination.

• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

• Work with hospitality professionals that take pride in providing a high-end guest experience.

• An opportunity to grow and learn in a work environment that promotes feedback and development.

• Discounts with brand partners and on CMH merchandise.

• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more.
 

Position Title: Senior Manager, Employee Experience

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: VP Employee Experience

Location of Work: Banff, Alberta (hybrid)

Terms of Employment: Full-time, year-round

FLSA Status: Exempt

Number of Positions: 1

Direct Reports: 0

Date of Last Review: March 2025

Ideal Start Date: May 12, 2025

Posting Close Date: April 16, 2025

Purpose

As Senior Manager, Employee Experience, you’ll be a critical member of the Employee Experience Team. Our team’s purpose is to support our leaders in creating an exceptional employee experience where everyone can be their best, deliver a world class guest experience and deliver great business results.

Essential Duties and Responsibilities

Business Alignment and Support

• Ensure our Employee Experience Team activities and HR systems proactively inform CMHs company-wide business planning and decisions regarding all things people.
• Help ensure our EE team efforts align with and drive our business priorities.

Employee Relations

• Support Managers in being amazing coaches and leaders for their teams, communicating standards, coaching performance as well as formally and informally recognizing the great results.
• Draw on your practical experience, and formal learning to be a balanced sounding board and source of capable, trusted advice through difficult employee issues.
• Build relationships with employees at all levels across functions and CMH locations, with external talent partners, the Mike Wiegele team and our teammates in Denver to strengthen ties, gain perspective, leverage business synergies and promote a “One Team” culture.
   

Program Building, Ownership, Support and Execution

• Leverage relationships and understanding of our operations to identify opportunities to build programs, tools and training to build capability in our teams.
• Support execution of Human Resources initiatives that are home grown at CMH as well as those that are part of the larger Alterra Human Resources strategy.
• Partner with our Recruiter to support employee onboarding and make recommendations for improvement in how we welcome new team members and ramp them up quickly.

Occupational Health and Safety

• Partner closely with the head of Occupational Health and Safety to ensure consistent understanding and execution of Health and Safety plans, programs and policies across CMH.
• Support the head of Occupational Health and Safety in identifying opportunities for recognition and improvement in operations.
• Support the efforts of both BC and Alberta Health and Safety Teams, attend meetings as a guest and coach teams in alignment with the direction set by the head of Occupational Health and Safety.
• Role model behaviours consistent with a Safety-first culture and organization.

Values Champion

• Model the CMH Principles and Alterra Values and ensure they are integrated into all our programs and decisions.
• Support recognition for team members who consistently live our values.

People Operations Management:

• Oversee and enhance core people operations processes, ensuring efficiency, compliance, and scalability.
• Identify opportunities to improve workflows and communications within Employee Experience and among our CMH team.
• Identify opportunities to improve workflows and communications within Employee Experience and among our CMH team.
• Recommend new tools and automation to streamline workflows and improve employee experience.
   

Compliance and Immigration:

• Manage and monitor compliance efforts, ensuring our team is aware of and adheres to labor laws and company policies.
• Support our Recruiter with immigration efforts particularly around visa applications for key talent.
• Stay up-to-date with changing regulations and provide strategic recommendations for compliance initiatives.

Minimum Qualifications

• Proven, solid experience at an HR manager-level in a multi-location, operations and employee-intensive company where human resources is a key business function and driver of a branded guest/customer experience.
• HR generalist experience complimented by deeper experience in one or more of the key HR disciplines, particularly Talent Acquisition or Learning and Development.
• Experience in an operations company of at least 500 team members or experience that would enable you to be great in a company the size of CMH.
• Success collaborating with shared services or a head office located elsewhere and/or in the US.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• You’re curious. You naturally put in the time and effort to hone your HR craft, understand how things work and to hear peoples’ stories.  You’re good at what you do because you can connect all three.
• You can operate in the ambiguity and the give and take of a seasonal, 7-day operations model to deliver great results for the business and achieve a personal and professional life blend.
• You’re great at influencing through strong relationships, expertise and data and can manage a complex group of stakeholders.
• You’re a leader even if you don’t have direct reports; you’ll head into uncharted territory in a way people will follow.
• You look for the best solution even if it’s not always the easiest.

Working Conditions

• Physical ability to perform the duties of the role and ability to lift, carry, or otherwise move and position up to 50 pounds regularly.
• Manual dexterity to operate a computer and other common office equipment on a regular basis.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary starting between $100,000 - $120,000 which is based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.

Benefits and Perks:

• Health and dental benefits.
• Group Savings Plan.
• Paid Personal/Sick and Vacation days.
• IKON Pass Benefits.
• CMH Ski Pass Program eligibility.
• Opportunities to heli-hike and heli-ski, as available.
• Pro deals with brand partner affiliations.

**CMH is an equal opportunity employer**