As a Shift Manager at The Westin Monache, your primary responsibilities include managing all aspects of the Front Desk operations, including front desk, bell, valet, and concierge services. You will also be in charge of training new employees, maintaining positive guest relations, overseeing employee relations, and occasionally managing purchasing tasks as needed. This role requires you to act as the manager on duty, ensuring smooth operations and exceptional customer service throughout your shift.

To qualify for the Shift Manager position at The Westin Monache, candidates should hold a four-year college degree, although it is preferred. Additionally, you should have at least two years of experience in hotel front desk and reservation operations, along with six to twelve months of supervisory experience. Proficiency in business software, particularly MS Excel, Word, PowerPoint, Sirius, and Visual One, is essential as well. A professional attitude and strong communication skills are crucial for engaging effectively with guests and staff.

Working as a Shift Manager at The Westin Monache offers an array of exciting benefits. You will receive a free season pass for skiing, which includes access to all other Alterra resorts. You can also enjoy discounts on ski lessons, retail, and food, plus offers for your friends and family. Other advantages include contributions to your 401k, comprehensive healthcare plans, dental and vision coverage, as well as paid time off for eligible employees. It's an excellent opportunity for work-life balance and enjoying the great outdoors!

Advancing your career as a Shift Manager at The Westin Monache requires a commitment to excellence and ongoing professional development. Take the initiative to build strong relationships with your team and management while demonstrating outstanding leadership and a knack for problem-solving under pressure. It's also beneficial to learn about other hotel operations and participate in training programs offered by the company. By continuously improving your skill set and seeking feedback, you can position yourself for future growth opportunities within the organization.

Essential skills for a successful Shift Manager at The Westin Monache include strong leadership and communication abilities. You must be adept at working under pressure and effectively managing time while multitasking. A professional demeanor is necessary to interact positively with guests and employees. Problem-solving skills, a solid understanding of hotel policies, and familiarity with relevant software programs play a key role in this position's daily operations. Additionally, a strong work ethic will help you thrive in this dynamic environment.

In your answer, highlight specific examples of your past roles in managing front desk operations. Mention types of systems you've used, challenges faced, and how you ensured customer satisfaction. Discuss leadership strategies you've implemented to inspire your team.

Demonstrate your conflict resolution skills by describing a time you successfully resolved a guest issue. Emphasize the importance of listening, showing empathy, and maintaining the hotel's policies while seeking a satisfactory solution for the guest.

Share your training philosophy and how you structure the onboarding process. You might discuss mentorship, hands-on training, and ongoing evaluations to ensure that new staff members feel confident and informed about their roles.

Discuss your time management strategies and provide examples of how you've successfully handled multiple tasks. Mention tools or techniques you utilize to stay organized and focused, ensuring guest requests are met promptly.

List the specific hotel management systems and software you have experience with, such as Visual One or Sirius. Discuss how you utilize these tools to streamline check-ins, manage reservations, and improve guest experience.

Talk about fostering a collaborative environment by organizing team-building activities and open communication. Provide examples of how you've encouraged staff to support one another, creating a positive workplace culture that enhances performance.

Outline your guest service philosophy, including being proactive, attentive, and responsive to guest needs. Provide examples of past experiences where your efforts led to positive guest feedback or improved service quality.

Explain how you actively seek information about hospitality trends through professional organizations, conferences, and online resources. This shows your passion for the industry and your commitment to bringing innovative ideas to the role.

Share key traits and practices that contribute to a successful Shift Manager, such as effective communication, strong decision-making, leadership skills, and a commitment to guest satisfaction. You can relate personal experiences that reflect these attributes.

Provide a specific example that illustrates your ability to think on your feet and make effective decisions in challenging situations. Discuss the outcome of your decision and what you learned from the experience.