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Market Manger - Chicago Western Suburbs, Devices Offline Sales & Marketing

Description

Amazon offers a collection of revolutionary devices and the device business is one of the most innovative and fastest growing at Amazon. Our lineup includes Echo devices, Kindle e-readers, Fire tablets, Amazon Fire TV, and more. We pride ourselves in being able to provide customers a fully-integrated service with easy access to millions of movies, TV shows, magazines, newspapers, books, songs, apps and games.

The Amazon Offline Retail team is responsible for selling Amazon devices into many brick and mortar retailers across the US. Market Managers lead sales and marketing initiatives for Amazon branded products in retail locations. They are responsible for the in-store experience, running assisted selling events, fostering relationships and training at the store level and promoting Amazon through customer interactions. Market Managers are focused on increasing sales of Amazon products in retail stores, educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.

Market Managers ensure the Amazon in-store experience and merchandising is properly implemented across retailers. They serve as the Amazon evangelist, running group training events for sales associates on how to sell Amazon and participating in assisted selling activities. They manage the in store product transitions and retailer communications. They rely heavily on influence over authority to drive project deliverables.

Key job responsibilities
In this role you will:
· Travel to complete store visits within assigned territory
· Manage business expense (mileage, etc.) and submit expense reports accurately
· Effectively install, troubleshoot, and maintain a variety of Amazon devices in various national retail stores
· Assist customers and is an ambassador of the Amazon brand
· Develop professional relationships with store managers, general managers and in-store employees
· Educate store associates on the value of Amazon devices, accessories and Amazon ecosystem Work with retail sales personnel to resolve merchandising and training issues.
· Follow instructions to assemble displays and reset sections according to planogram
· Set-up and/or ensure powered displays are fully functional
· Conduct basic merchandising visits such as stocking, cleaning, auditing, and updating signage
· Ensure the Amazon in-store experience and merchandising is properly implemented across retailers within your region
· Conduct sales and training demonstration in-store and during large scale events based on program / market needs
· Complete daily instore reports to document visits, including submitting digital photos
· Participate in assisted selling activities during peak selling times at select retail locations
· Collect business and market insights from consumers and store associates
· Create and participate in quarterly business reviews and quarterly business reviews
· Work independently with minimal supervision
· May be asked to participate in overnight travel
· Be on your feet for up to 8 hours at a time
· Push, pull, lift or carry items up to 50 pounds (with or without reasonable accommodation)
· Must work flexible work hours including nights and weekends (ability to work 40 hours a week)
· It is required to possess a cell phone compatible with Form.com which includes, iOS and Android devices. Form.com is not compatible with Windows, Blackberry or any other OS
· It is required to have access to reliable transportation to travel between worksites during the work day
· Possess a valid driver’s license, proof of insurance

A day in the life
Market Managers ensure the Amazon in-store experience and merchandising is properly implemented across retailers. They serve as the Amazon evangelist, running group training events for sales associates on how to sell Amazon and participating in assisted selling activities. They manage the in-store product transitions and retailer communications. They rely heavily on influence over authority to drive project deliverables.

About the team

The Amazon Offline Retail team is responsible for selling Amazon devices into many brick and mortar retailers across the Unites States. Market Managers lead sales and marketing initiatives for Amazon branded products in retail locations. They are responsible for the in-store experience, running assisted selling events, fostering relationships and training at the store level and promoting Amazon through customer interactions. Market Managers are focused on increasing sales of Amazon products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.

Basic Qualifications

2+ years of work experience in retail sales · High School Diploma or equivalent · It is required to possess a mobile phone compatible with iOS or Android operating systems.

Preferred Qualifications

Bachelor's degree · 6+ years of relevant work experience in retail sales · Consumer electronics or high-tech products retail experience · Demonstrated ability to work independently with minimal supervision · Experience managing multi retail accounts · Experience and comfortability presenting to large audiences · Strong verbal and written communications skills · Composed, poised and professional demeanor · Attention to detail

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Market Manger - Chicago Western Suburbs, Devices Offline Sales & Marketing, Amazon

At Amazon, we're on the lookout for an enthusiastic Market Manager for the Chicago Western Suburbs to join our vibrant Offline Sales & Marketing team. In this exciting role, you'll be at the forefront of promoting our innovative range of devices, like Echo, Kindle, and Fire TV, to brick-and-mortar retailers. As a Market Manager, you'll lead engaging sales and marketing initiatives, curating the in-store experience that our customers love. You’ll spend your days visiting retail locations, developing strong relationships with store managers and employees while providing training and support to enhance their selling skills around Amazon devices. Your role will not only involve direct sales but also the critical task of fostering better brand awareness through in-store events and training demonstrations. Flexibility is key, as you may travel within your assigned territory and work varied hours, including weekends and nights. Your ability to efficiently manage business expenses, as well as the logistics of merchandising and product displays, will be essential. You'll collect valuable insights from consumer interactions and ensure that our brand stands tall in every retail space. If you're passionate about technology and have a knack for sales, this might be the perfect opportunity for you. Come join us and help drive Amazon's mission to deliver the best experience to our customers through our exceptional devices!

Frequently Asked Questions (FAQs) for Market Manger - Chicago Western Suburbs, Devices Offline Sales & Marketing Role at Amazon
What are the main responsibilities of a Market Manager at Amazon?

As a Market Manager at Amazon, your main responsibilities will include leading sales and marketing initiatives for Amazon devices in retail locations, facilitating in-store experiences, running training events for store associates, and promoting Amazon products through engaging customer interactions. You'll also manage store communications and ensure merchandise is displayed effectively across your assigned territory.

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What qualifications are necessary for the Market Manager position at Amazon?

To qualify for the Market Manager role at Amazon, you need at least 2 years of experience in retail sales, a high school diploma or equivalent, and a mobile phone compatible with iOS or Android. Preferred qualifications include a bachelor's degree and 6+ years of relevant experience, particularly in consumer electronics or high-tech products.

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How does a Market Manager contribute to Amazon's overall sales strategy?

A Market Manager contributes significantly to Amazon's sales strategy by increasing product visibility and promoting Amazon devices through authentic customer and retail associate interactions. By fostering relationships at the store level and driving training initiatives, they help enhance the overall in-store experience, which plays a vital role in boosting sales.

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What skills are crucial for a Market Manager in the retail environment?

Crucial skills for a Market Manager at Amazon include strong verbal and written communication skills, attention to detail, and the ability to work independently. Experience presenting to large audiences and managing multiple retail accounts is also beneficial. A composed and professional demeanor will help you build trust with clients and store staff alike.

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Is travel required for the Market Manager position at Amazon?

Yes, travel is a necessary aspect of the Market Manager position at Amazon. You will travel within your assigned territory to complete store visits, which will involve managing business expenses related to these trips effectively.

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Common Interview Questions for Market Manger - Chicago Western Suburbs, Devices Offline Sales & Marketing
Can you describe your experience in retail sales and how it relates to the Market Manager role?

In discussing your retail sales experience, highlight specific roles and responsibilities that demonstrate your ability to engage with customers, drive sales, and manage product displays effectively. Focus on outcomes, such as sales increases or successful promotional events, to illustrate your alignment with the Market Manager role at Amazon.

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How would you handle a situation where a store associate is resistant to selling Amazon products?

To address resistance from store associates, I would focus on understanding their concerns by fostering open communication. I would provide them with comprehensive training on the benefits of Amazon products and ask for feedback to tailor my approach, ensuring they feel supported and confident in promoting our devices.

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What strategies would you use to improve the in-store experience for Amazon devices?

I would implement engaging product demonstrations and training sessions, focusing on educating both associates and consumers about the benefits of Amazon devices. Additionally, I would ensure visually appealing displays and team up with associates to create excitement during peak shopping times, enhancing the overall in-store experience.

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How do you prioritize your tasks when managing visits to multiple retail locations?

I prioritize tasks by assessing the needs of each location, considering factors like sales metrics, upcoming promotional events, and operational challenges. Utilizing a structured schedule and clear communication with retail staff helps me address urgent matters while maintaining long-term relationship-building efforts.

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What techniques do you use to build strong relationships with store managers and employees?

Building strong relationships requires active listening, empathy, and frequent follow-ups. I make it a point to engage in meaningful conversations, show appreciation for their efforts, and provide ongoing support through training and resources tailored to their needs, establishing trust and collaboration.

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Can you provide an example of a successful sales initiative you've led?

Certainly! I led a promotional event that integrated interactive demos, which resulted in a 30% increase in sales for featured devices. We engaged customers through direct interactions and special offers, while training store staff beforehand ensured they felt confident discussing the products, amplifying the overall impact.

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How do you handle feedback from store associates on Amazon products?

I view feedback from store associates as invaluable input for improving our product offerings and training programs. I ensure to actively listen to their suggestions and concerns, document this feedback, and communicate it back to the relevant teams for consideration, fostering a collaborative relationship.

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What do you believe is the most important quality for a Market Manager to exhibit?

The most important quality for a Market Manager is adaptability. Working in retail presents constant changes, whether in staffing, product availability, or customer preferences. Being able to adjust strategies and approaches quickly ensures maximum effectiveness in promoting Amazon devices and supporting retail staff.

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How do you ensure effective communication with retail teams across your territory?

I ensure clear lines of communication through regularly scheduled check-ins, digital platforms for updates, and open discussions for feedback. Sticking to a consistent format for communications—like emails or reports—also helps maintain clarity and prevents misunderstandings with the retail teams.

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What motivates you to work for Amazon as a Market Manager?

I am motivated by Amazon's innovative spirit and commitment to customer satisfaction. The chance to promote cutting-edge technology and connect with customers while fostering relationships in the retail environment aligns perfectly with my passion for technology and sales, and I am excited about making a real impact.

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 21, 2024

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