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Sales Account Manager

Description

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.

We’re looking for a results oriented Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems, mitigating risks before they become roadblocks. As an Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue opportunities from the advertisers you own. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals. This role is highly collaborative, working with Creative, Senior Sales, Product, and Retail partners and will drive process improvement to gain efficiency and foster collaboration. The Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers.

Key job responsibilities
Responsibilities
• Become a knowledgeable partner on Amazon Advertising solutions
• Develop annual brand and media strategies for growth based on overall advertiser goals/objectives
• Develop campaign strategies and audience targeting recommendations per brand and product line
• Evaluate KPIs and optimize campaign performance using a data driven approach
• Perform in-depth data analysis to deliver actionable insights & recommendations that influence short term / long term digital media strategy
• Educate advertisers on performance metrics, insights, and how to achieve greater results on Amazon
• Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfaction

Basic Qualifications

- 5+ years relevant experience in a client facing role including but not limited to digital marketing, analytics etc.
- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing
- Adept at solving problems that span business and technology
- Influence process improvement that scales broadly; inventing and simplifying within existing processes

Preferred Qualifications

- Bachelors’ degree in Economics, Marketing, Advertising, Statistics, Engineering or Business; MBA is a plus
- Excellent organizational, relationship-building, and communication (written and verbal) skills
- Programmatic strategy and implementation experience
- Proven track record of delivering results (including revenue targets) and significantly contributing to advertiser revenue growth

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,200/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Average salary estimate

$110150 / YEARLY (est.)
min
max
$70200K
$150100K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Account Manager, Amazon

Are you passionate about digital marketing and building lasting relationships? At Amazon, we have an amazing opportunity for a Sales Account Manager in sunny Santa Monica, California. In this role, you'll partner with our advertisers to navigate through the world of Amazon Ads, a booming avenue where eCommerce meets advertising. You'll be the go-to person for our clients, helping them to achieve their advertising goals and solve any complex business problems that may arise. You'll dive deep into data, extracting valuable insights that lead to strategic recommendations and optimizations. Collaboration is key in this position, as you'll work closely with various teams including Creative, Product, and Retail to enhance overall advertiser satisfaction and identify new revenue opportunities. We're looking for someone with at least five years of experience in a client-facing role, ideally with a rich background in digital marketing and analytics. If you thrive in a data-driven environment and are eager to drive impactful results for our clients, we'd love to hear from you. At Amazon Ads, we're committed to fostering a diverse and inclusive workplace where your talents can shine while contributing to our mission of exceeding customer expectations. Join us and be part of a dynamic team, making a difference every day!

Frequently Asked Questions (FAQs) for Sales Account Manager Role at Amazon
What responsibilities does a Sales Account Manager at Amazon involve?

As a Sales Account Manager at Amazon, you'll be responsible for managing and delivering on complex advertiser goals and driving revenue to meet targets. This includes developing annual brand and media strategies, evaluating KPIs, optimizing campaign performance, and educating advertisers on performance metrics and insights to help them achieve better results.

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What qualifications are needed to become a Sales Account Manager at Amazon?

To qualify for the Sales Account Manager position at Amazon, you should have a minimum of five years of relevant experience in a client-facing role. Experience in digital marketing, analytics, omni-channel marketing, and problem-solving across business and technology is essential, along with excellent relationship-building and communication skills.

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How does the Sales Account Manager role at Amazon affect advertiser success?

The Sales Account Manager plays a critical role in advertiser success by leveraging Amazon's proprietary data to develop personalized strategies for growth. You will analyze trends to provide actionable insights and recommendations, ultimately enhancing campaign performance and achieving advertiser satisfaction.

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What does collaboration look like for a Sales Account Manager at Amazon?

Collaboration for a Sales Account Manager at Amazon involves working cross-functionally with various teams like Creative, Senior Sales, Product, and Retail. This synergy is essential for driving process improvements, increasing revenue opportunities, and fostering a unified approach to meeting client objectives.

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What type of work environment can a Sales Account Manager at Amazon expect?

As a Sales Account Manager at Amazon, you can expect a fast-paced and dynamic work environment that is also highly collaborative. The inclusive culture encourages teammates to share ideas and solutions, ensuring that the best performance is delivered for clients and the company alike.

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Common Interview Questions for Sales Account Manager
How do you prioritize tasks in a client-facing role like Sales Account Manager?

Effectively prioritizing tasks is essential in a Sales Account Manager role. Begin by assessing the urgency and impact of each task related to client needs. Utilize tools for project management and communication to ensure you are addressing the highest priority issues while keeping stakeholders informed.

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Can you describe a successful marketing campaign you managed?

When discussing a successful campaign, highlight the objective, the approach you took, the challenges faced, and the results achieved. Include metrics that showcase your ability to drive engagement, conversion rates, and ultimately, how it contributed to revenue growth.

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How do you handle challenging conversations with clients?

Handling challenging conversations begins with active listening. Acknowledge the client’s concerns and ensure they feel valued. Offer constructive solutions and maintain a calm, professional demeanor, focusing on how to resolve the issue collaboratively.

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What is your approach to data analysis when optimizing campaigns?

My approach to data analysis involves first identifying KPIs that align with campaign goals. I utilize analytical tools to gather relevant data, assess performance trends, and derive actionable insights that can inform future strategies for improved outcomes.

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How do you stay updated on digital marketing trends?

Staying updated on digital marketing trends involves continuous learning. I subscribe to industry newsletters, participate in webinars, and engage with professional communities online to discuss best practices and emerging tools that could enhance campaign performance.

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Describe a time when you influenced a stakeholder decision.

When sharing this experience, outline the situation, the data and recommendations you presented, and the rationale behind your arguments. Explain how you tailored your communication to resonate with the stakeholder, ultimately leading to a decision that benefited the business.

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What strategies do you use to nurture customer relationships?

Building and nurturing customer relationships involves regular communication, seeking feedback, and providing value through insights or support. I make it a point to check in with clients proactively, ensuring their evolving needs are met and they feel prioritized.

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How do you measure the success of your account management efforts?

Success in account management can be measured through a combination of metrics, including client satisfaction, renewal rates, revenue growth, and performance against objectives. Regular feedback from clients can also provide qualitative insights to gauge how well I'm meeting their expectations.

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What tools do you use for managing your accounts?

I leverage tools such as CRM software, project management platforms, and data analytics tools to manage accounts effectively. This allows me to keep track of ongoing projects, maintain accurate communication histories, and analyze campaign performance comprehensively.

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What do you think is the most important quality for a Sales Account Manager at Amazon?

The most important quality for a Sales Account Manager at Amazon is the ability to be customer-centric. This means not just understanding the client’s needs but anticipating them and being proactive in delivering solutions that align with their goals and challenges.

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 13, 2024

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