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SMB Sales Manager

Amazon Web Services (AWS) enables customers of all sizes to run their applications on Amazon’s industry-leading cloud computing infrastructure. AWS is growing very rapidly with hundreds of thousands of companies in over 190 countries on the platform. Amazon has a strong culture of data-driven decision-making; requiring timely, accurate, and actionable intelligence that delivers significant business value.AWS in the Small to Mid Enterprise area has an incredible opportunity to grow our engagement with the most well-known enterprises. We are looking for a senior yet hands-on leader who is passionate about leading an organization and using data to help us measure every area of the business and influence decision-making.As the leader of Small to Medium Business, you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology. Your responsibilities will include building and managing a highly talented sales team focused on driving adoption and market penetration. This leader will analyze data to extract business insights, develop GTM strategies, scale the business and lead a team of Greenfield Enterprise focused on the early stages of the customer journey.This team will assist prospects to navigate around blockers and sign up with AWS to start their cloud journey. The team will invest efforts to gain a deeper understanding of customer needs and collecting their feedback to extract market-leading patterns.Key job responsibilities• Build and manage the Small and mid-sized commercial team• Support the evolution, integration, and implementation of strategies systems/processes to meet the rapid growth of the business and targets attainment• Work with partners to extend reach & drive adoption• Manage the monthly cadenced business reporting to senior leadership and rhythm of business• Analyze data and trends and make informed recommendations to the commercial teams and managers• Manage continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our commercial team• Meet or exceed quarterly revenue targets & Ensure customer satisfaction• Manage contract negotiationsA day in the lifeDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About the teamSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Minimum Requirements• 15+ years of technology related or business development and Sales experience.• 5+ People Managing experience• Direct field & management experience in working with SMB accounts• A technical background in engineering, computer science, or MIS a plus.• Strong verbal and written communications skills.• Strong leadership skills.#J-18808-Ljbffr

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What You Should Know About SMB Sales Manager, Amazon

Amazon Web Services (AWS) is on the lookout for an enthusiastic SMB Sales Manager to join their dynamic team in Nashville, TN. At AWS, we empower customers of all sizes to thrive using our cutting-edge cloud computing infrastructure. As the SMB Sales Manager, you'll play a pivotal role in leading a talented team dedicated to transforming how small to mid-sized businesses interact with technology. Your mission will involve analyzing data to uncover critical business insights, crafting innovative go-to-market strategies, and ensuring our customers have smooth sailing on their cloud journeys. You’ll tackle challenges head-on and help businesses overcome obstacles as they sign up with AWS. Collaborating with partners to widen our reach and sustain rapid business growth will be part of your DNA. If you have a knack for motivating teams, leveraging data for strategic decision-making, and driving revenue growth, this new role at AWS could be a perfect match. Plus, you’ll work within an inclusive culture that values diverse experiences and promotes work-life harmony. Join us and be at the forefront of shaping the future in the cloud!

Frequently Asked Questions (FAQs) for SMB Sales Manager Role at Amazon
What responsibilities does the SMB Sales Manager have at Amazon Web Services?

The SMB Sales Manager at Amazon Web Services is responsible for building and managing a high-performing sales team. This includes implementing strategies to drive adoption, analyzing data to derive business insights, and developing go-to-market strategies. The role also involves overseeing contract negotiations and ensuring that the team meets or exceeds quarterly revenue targets, while continuously improving customer satisfaction.

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What are the qualifications needed for the SMB Sales Manager position at AWS?

To qualify for the SMB Sales Manager role at Amazon Web Services, candidates should have over 15 years of experience in technology-related fields, particularly in business development and sales. Moreover, at least 5 years of management experience is required, along with direct field experience working with SMB accounts. A technical background in fields like engineering or computer science is a plus, combined with strong communication and leadership skills.

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How does the SMB Sales Manager support business growth at AWS?

The SMB Sales Manager plays a crucial role in supporting business growth at Amazon Web Services by building a skilled sales team that drives market penetration. This leader analyzes trends and data to inform strategies, manages performance forecasts, and collaborates with partners to extend AWS’s reach in the SMB sector. By creating an environment focused on customer engagement, the role is pivotal in increasing adoption rates and ensuring satisfied clients.

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What does a typical day look like for the SMB Sales Manager at AWS?

A typical day for the SMB Sales Manager at Amazon Web Services includes strategic meetings with their sales team to assess progress toward revenue goals, analyzing performance metrics, and collaborating with other executives. A significant part of the role involves providing insights from data analytics to inform business strategies, as well as participating in contract negotiations and preparing reports for senior management.

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What opportunities for mentorship and career growth does the SMB Sales Manager have at AWS?

At Amazon Web Services, the SMB Sales Manager has abundant opportunities for mentorship and career growth. AWS is committed to nurturing talent through various knowledge-sharing initiatives, ongoing learning experiences, and employee-led affinity groups. This supportive environment fosters professional development and equips managers with the skills necessary to thrive as leaders in the cloud industry.

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Common Interview Questions for SMB Sales Manager
Can you describe your experience leading sales teams in the SMB sector?

When responding to this question, highlight specific examples of your past leadership experiences. Discuss strategies you've implemented to motivate your team, track performance, and drive success in an SMB environment. Emphasize your ability to analyze sales data to guide decision-making.

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What data analysis methods do you use to drive sales performance?

Explain the data analysis tools and techniques you are familiar with, such as CRMs or data visualization software. Share how you've used insights gained from data to inform sales strategies, adjust approaches, and optimize team performance effectively.

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How do you ensure customer satisfaction while driving revenue growth?

Discuss your approach to balancing customer satisfaction with revenue targets. Highlight your methods for understanding customer needs and ensuring seamless customer interactions, such as feedback collection mechanisms and personalized sales approaches.

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What strategies have you used to overcome common barriers to sales in the SMB market?

Provide examples of challenges you've faced in the SMB sector and share the strategies you've applied to overcome those setbacks. Focus on innovative solutions that helped to break down barriers and foster growth.

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How do you maintain strong relationships with partners to drive business development?

Discuss your experiences in establishing and nurturing partnerships. Mention the communication methods you employ and how you collaborate strategically to have a mutually beneficial relationship that drives sales and market presence.

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What does your ideal sales team look like?

Share your vision of an effective sales team structure. Discuss the importance of diverse skills and experiences, and how you foster an inclusive culture that encourages collaboration and innovation.

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Can you share an example of how you successfully met or exceeded a revenue target?

Prepare a specific example that showcases your goal-setting process, the tactics you used, and how your team’s efforts contributed to achieving or surpassing sales targets. Quantify your results to illustrate success.

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How do you stay informed about market trends and customer needs?

Highlight the resources and methodologies you utilize to monitor industry trends, keep up-to-date with relevant technology changes, and engage with customers. Mention any tools, networks, or strategies you deploy to gather insights effectively.

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What role does mentorship play in your leadership style as an SMB Sales Manager?

Discuss the significance of mentorship in developing team members' skills and fostering their professional growth. Share your hands-on approach to mentoring and how it contributes to a dynamic and effective sales environment.

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How do you balance data-driven decision-making with intuitive judgment in sales?

Articulate your perspective on integrating data analytics with your instincts in sales scenarios. Explain how you leverage quantitative data to inform decisions while also valuing the insights gained from experience and customer relationships.

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 3, 2024

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