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Sr Manager, Product Design, Ring

Description

Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The Amazon Device and Services team designs and engineers high-profile consumer electronics, including Kindle eReaders, Fire tablets, Alexa, Fire TV, Echo, Blink, Eero, Halo, Kuiper and Zoox. We are also the home of Ring.

The Ring design team is looking for a Senior Manager of Product Design to guide several consumer teams. In this role, you'll be a foundational member on the app leadership team, working together with your counterparts in engineering, product management, UX research, content design and other disciplines to define the strategy, operations and communications that guide the team to build great products addressing real customer needs. You’ll be expected to utilize your full range of people management skills, product strategy, product design, interaction design and visual design skills.

Key job responsibilities
* Grow and manage a talented team of product designers with a broad range of experiences, perspectives, approaches, and backgrounds that consistently deliver on projects and are well-balanced across a range of design skill sets
* Provide leadership and design direction, influencing across teams and giving thoughtful, detailed and actionable design feedback
* Promote collaboration and facilitate communication with stakeholders at all levels and across diverse disciplines and geographies
* Responsible for overall team performance and health, resource allocation, project prioritization, and building an environment of design craft
* Foster a customer-obsessed design culture by sharing best practices, evangelizing design principles and influencing product strategy
* Lead and oversee the user experience of a product from conception to launch in partnership with product managers, engineers, UX researchers and content designers
* Contribute to strategic decisions around the future direction of our devices, software features and services

A day in the life
You’ll oversee various product design teams across Ring. You'll set objectives for the expanding function, champion design thinking, and optimize customer journeys using advanced analytics. Collaborating with executives, you'll shape the unified product strategy for Amazon's home security solutions. You'll foster innovation across brands, represent Amazon's design philosophy externally, and lead initiatives to create transformative products that enhance our smart home ecosystem and drive market growth.

About the team
Ring Blink Key Sidewalk (RBKS) Design is a collaborative, multi-disciplinary organization of designers, engineers, writers, researchers, product managers, and program managers working together to bring the RBKS product vision to life. We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers. We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.

Basic Qualifications

- 10+ years of design experience
- 5+ years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience
- Experience managing teams
- Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)

Preferred Qualifications

- Experience presenting to and effectively advising senior leaders outside of design
- Experience embedding design within product teams for agile design and development collaboration

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Average salary estimate

$215350 / YEARLY (est.)
min
max
$162300K
$268400K

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What You Should Know About Sr Manager, Product Design, Ring, Amazon

At Ring, we are on the lookout for a talented Senior Manager of Product Design to guide our product design teams in Hawthorne, California. This exciting role puts you at the helm of the app leadership team, allowing you to collaborate closely with engineering, product management, user experience research, and content design. You'll be instrumental in shaping strategies and operating procedures that fuel the creation of exceptional consumer products. As a Senior Manager, your leadership will be vital in nurturing a diverse team of product designers who will tackle challenges with creativity and skill. You’ll cultivate a culture focused on customer needs, ensuring that every design decision is driven by a passion for innovation and user satisfaction. Your responsibilities will include mentoring your design team, promoting effective communication and collaboration across various disciplines, and overseeing the design process from initial concept through to product launch. With responsibilities stretching from high-level strategic planning to hands-on design direction, you will be expected to influence not just your immediate team but also furnish value across wider organizational divisions. Your knack for establishing a customer-centric design ethos will serve as a guiding principle, ensuring your team’s output consistently addresses real-world challenges. The work environment at Ring encourages novel ideas and collaborative spirit, making it a fantastic place for those eager to contribute to the smart home ecosystem. If you're looking to drive growth while enjoying a rewarding career, this Senior Manager position at Ring may well be your next exciting chapter!

Frequently Asked Questions (FAQs) for Sr Manager, Product Design, Ring Role at Amazon
What are the key responsibilities of the Sr Manager, Product Design at Ring?

The Sr Manager, Product Design at Ring is responsible for overseeing multiple product design teams, providing leadership and strategic direction. This role includes nurturing team talent, guiding design operations, promoting collaboration across disciplines, and ensuring a customer-obsessed design culture. Moreover, you’ll play a crucial role in shaping product strategy and overseeing the design process from ideation to market launch.

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What qualifications are needed to apply for the Senior Manager, Product Design position at Ring?

To qualify for the Senior Manager, Product Design role at Ring, candidates should have at least ten years of design experience and five years of experience leading multidisciplinary design teams. It’s crucial to have proven skills in managing teams, along with a strong portfolio showcasing end-to-end experience, including user flows and high-fidelity visuals. Additionally, experience mentoring diverse teams and collaborating with product teams in an agile environment will be advantageous.

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How does Ring promote a customer-centric design culture?

Ring fosters a customer-centric design culture by emphasizing the importance of understanding customer pain points and needs in the design process. In the role of Sr Manager, Product Design, you will be expected to share best practices, educate the team on design principles, and ensure that all design efforts are aligned with creating products that truly benefit users. This approach encourages innovative solutions and enhances the overall customer experience.

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What kind of collaboration can be expected in the Sr Manager, Product Design role at Ring?

As a Sr Manager, Product Design at Ring, you will collaborate extensively with various teams, including product management, engineering, UX research, and content design. This multi-disciplinary collaboration is crucial for ensuring cohesive product strategies and creating comprehensive user experiences. You'll be responsible for setting objectives and facilitating communication among all stakeholders to drive successful product outcomes.

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What is the team structure like for the Sr Manager, Product Design position at Ring?

The team structure for the Sr Manager, Product Design role at Ring is highly collaborative and multi-faceted. You will manage a talented group of product designers with diverse backgrounds and design skills. The RBKS Design team consists of designers, engineers, writers, researchers, and product managers, all working together to bring innovative ideas to life while tackling complex challenges in the smart home technology space.

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Common Interview Questions for Sr Manager, Product Design, Ring
Can you describe your design leadership style as a Sr Manager, Product Design?

When discussing your design leadership style, focus on your ability to inspire and mentor a team. Highlight your approach to fostering collaboration and open communication, ensuring each team member feels valued and heard. Share specific examples of how you’ve influenced design decisions and driven successful outcomes through inclusive leadership practices.

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How do you ensure that your design team remains customer-focused?

To keep the design team customer-focused, regularly emphasize the importance of user research and feedback in the design process. Discuss methods you use to incorporate customer insights into product development and share examples of how past design initiatives addressed real customer needs.

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What strategies do you implement for effective team collaboration?

Effective strategies for team collaboration include fostering an open environment for sharing ideas, utilizing collaborative tools, and establishing regular check-ins. Mention the importance of clear communication channels and how you encourage team members to contribute diverse perspectives to enrich the design process.

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Can you discuss a time when you had to handle conflicts within your design team?

Describe a specific conflict situation, focusing on how you addressed and resolved the issue. Emphasize your conflict resolution skills, including how you listened to all parties, facilitated discussions to find common ground, and how the resolution improved team dynamics and project outcomes.

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What processes do you use to evaluate design performance and team health?

Discuss processes such as regular performance reviews, feedback sessions, and team health check-ins. Highlight the importance of metrics that measure project success and team morale, and explain how you use these evaluations to make informed decisions about resource allocation and team development.

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How do you promote design innovation within your teams?

Promoting design innovation can involve creating structured brainstorming sessions and encouraging team members to take calculated risks. Share unique ways you’ve inspired innovative thinking, such as workshops, hackathons, or collaborating with other departments to encourage cross-pollination of ideas.

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What role does feedback play in your design process?

Feedback is crucial in the design process as it fosters improvement and learning. Discuss how you encourage both giving and receiving feedback at all stages of the design process, ensuring that constructive criticism is welcomed and used to refine design iterations leading to the best possible outcome.

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How do you balance project deadlines with quality design work?

Balancing project deadlines with quality design work involves effective planning and prioritization. Talk about how you set realistic timelines, communicate the importance of maintaining quality standards, and employ agile methodologies that allow for iterative progress while adjusting to deadlines as required.

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What is the significance of user research in your design approach?

User research is fundamental in shaping design decisions. Explain how you integrate user research throughout the design process, emphasizing its role in illuminating customer needs and informing design choices, ultimately leading to more effective and user-friendly products.

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How do you stay informed about the latest design trends?

Stay current with design trends by engaging with the design community through conferences, workshops, and online courses. Mention your habits for following industry leaders and publications while actively applying new trends and techniques into your work to foster innovation within your team.

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 25, 2025

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