Senior Analyst-Risk Management - job 4 of 5

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

American Express has a network that connects millions of consumers, merchants and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents.  Our Global Merchant Network Services (GMNS) Risk Management Team stands behind each of these purchases, thus protecting this network of millions of consumers, merchants and businesses.

The Manager will join at team responsible for overseeing a portfolio with exposure of over $5 Billion. You will be a Risk Officer on the front line, protecting our merchant business P&L from loss, while carefully balancing the merchant relationship with American Express. Alongside credit risk management, you will be responsible for minimizing operational risk across your portfolio. The objective will be to establish the Operational Risk and Controls strategy for GMNS and set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. The manager will be focused on ensuring control management is embedded in the day-to-day operations of our organization.

The Manager must have good judgment, excellent communication skills, be analytical, motivated and be a strategic thinker, who can both dive into numeric financial details while still being able to conduct negotiations with C-Suite executives across a variety of industries. Our team members are often considered “jack of all trades”, who are self-directed and make decisions that have high stake profitability and risk tradeoffs. Additionally, our team plays a central role in both the GMNS Business and Risk organizations by collaborating with numerous Business Units within the enterprise.

Responsibilities

• The incumbent will be helping manage a portfolio of merchants to identify exposure and proper mitigation strategies. 
• Risk Officer will help manage the end-to-end life cycle of an AMEX merchant relationship from onboarding to periodic review/maintenance and possible exits.
• Support investigation and conduct root cause analysis on identified process gaps or issue types
• Help analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
• Support End-to-End (E2E) issue resolutions ensuring lessons learned are integrated into future practices
• Help conduct in-depth process design and risk analyses on business functions to identify data integrity issues and/or operational risks
• Help perform thematic analyses from previous control-related issues and partner with operational risk partners to develop risk mitigation strategies
• Work with internal stakeholders on best practices and key portfolio concerns.
• Ability to turn big, raw data files into meaningful reporting and presentations.
• Complete ad-hoc work assignments dedicated to mitigating the overall GMNS portfolio
• The incumbent will also work alone or collaborate with fellow GMNS Risk colleagues on projects designated to enhance, manage, mitigate GMNS Risk processes.    

Required Qualifications

• The successful candidate must be able to work under their own initiative, have excellent time management skills and be able to problem solve in times of fast changing priorities. In addition, they must be able to navigate through very stressful, urgent, complex and ambiguous situations independently while seeking the win-win solution. 
• The incumbent must have excellent relationship and communication skills with the ability to apply analytical/quantitative to business solutions.
• Previous Merchant Acquiring Risk, Client Management or Commercial Credit Underwriting experience throughout multiple industries is desirable.
• Good financial and analytical acumen, financial credit and/or accounting knowledge is required.
• Previous experience with C-Level counterparts presenting complex credit metrics is preferred.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards is preferred

Experience in at least one of the following:

• Translating operational risk strategy and appetite into execution guidelines
• Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
• Oversee the implementation of the operational risk governance frameworks
• Communicating and ensuring understanding and adherence to operational risk procedures and standards
• Scoping, prioritizing, and support remediation of operational issues
• Investigating and conducting root cause analysis to address repeated operational risk issue types
• Performing quality assurance on documentation of risk processes
• Overseeing BU remediation process for operational risk issues and events
• Reviewing documentation and maintaining records to ensure transparency and accountability
• Experience in operational risk management (e.g., within Risk and/or Internal Audit function) is desired
• Project management skills with experience collaborating within large business units preferred.
• Strong data analytic skills required, including extensive knowledge in Microsoft Suite (Excel and PowerPoint), SQL, Tableau, BI tools.
• Knowledge of Python and Java preferred.
• MBA, CFA, PM or equivalent work experience preferred.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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