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Senior Product Designer - job 21 of 28

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Role Description

Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing.

Produces high-fidelity designs for implementation by development teams. Analyze user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers.

Key Responsibilities

  • Identifies the right artifacts to create based on project needs and timeline and delivers high quality artifacts such as wireframes, prototypes, and high-fidelity specifications. Sets the vision for the user experience.
  • Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data
  • Presents design decisions and design strategy to peers, partners and cross- functional leadership.
  • Actively improves design process and workflow for broader design organization.
  • Contributes to and actively improves design systems and UX patterns.
  • Collaborates closely with product managers, engineers, design leads and other cross-functional partners to define project requirements and deliver against them
  • Actively engages with other designers to exchange ideas, share skills, and provide mentorship for teammates
  • Mentors associate designers and peers and may have a direct report
  • Efficiently leverages design tools to deliver artifacts, drive collaboration with cross-functional partners, and build efficiencies into broader design team workflow

    Preferred Qualifications

    • Has at least 5 years of hands-on experience in or with a product design organization
    • Demonstrates a deep understanding of user-centered design methodologies, research, and processes
    • Shares solutions and strategy to problem-solving initiatives in an engaging way
    • Is a proactive and energetic communicator, with an attention to detail
    • Must show experience leveraging Figma to build complex and organized component-driven designs in a fast-paced workflow
    • Management of a direct-report experience preferred
    • Understanding and execution of designs for responsive web and mobile app, striving for consistency across platforms
    • End-to-end execution of designs for responsive-web and mobile app, striving for consistency across platforms

    Skills

    1. Accessibility Design
    2. Expert knowledge of Figma
    3. Customer Journey Mapping
    4. Design Thinking
    5. Product Strategy
    6. Prototyping
    7. Requirements Gathering
    8. Wireframing

    Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    • Competitive base salaries 
    • Bonus incentives 
    • 6% Company Match on retirement savings plan 
    • Free financial coaching and financial well-being support 
    • Comprehensive medical, dental, vision, life insurance, and disability benefits 
    • Flexible hybrid working model 
    • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
    • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
    • Free and confidential counseling support through our Healthy Minds program 
    • Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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    Average salary estimate

    $127500 / YEARLY (est.)
    min
    max
    $90000K
    $165000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Senior Product Designer, American Express

    If you’re a Senior Product Designer looking to make a real impact, American Express in New York, New York, might just be the perfect place for you! Here at Team Amex, we pride ourselves on backing our customers as well as our colleagues. This role is all about crafting user-centered experiences and delightful interfaces that improve our products and enhance user journeys. You’ll dive deep into user research, leveraging valuable data to create stunning wireframes, prototypes, and high-fidelity designs that are ready for our development teams to implement. With a collaborative mindset, you’ll work alongside product managers and engineers, ensuring that every facet of our projects aligns with user experience standards and best practices. You’ll not only identify what design artifacts are necessary given a project’s scope and timeline, but you’ll also engage in mentorship, helping to elevate the skills of associate designers while driving improvements within our broader design organization. Plus, you’ll have the autonomy to present your design strategies to leadership, showcasing your vision and creativity. The role requires at least five years of experience in a product design capacity where you’ve honed your skills in user-centered methodologies and tools like Figma. Come join us at American Express, where we support your professional journey with robust benefits and a focus on flexibility, allowing you to thrive both personally and professionally as we lead the way together!

    Frequently Asked Questions (FAQs) for Senior Product Designer Role at American Express
    What are the key responsibilities of a Senior Product Designer at American Express?

    As a Senior Product Designer at American Express, your key responsibilities will include creating user-centered experiences, developing design specifications, and producing high-fidelity designs to be implemented by our development teams. You'll engage in user research to enhance customer experiences and present your design strategy to peers and leadership. Collaboration with cross-functional partners to define project requirements and mentor associate designers will also be crucial in this role.

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    What qualifications do you need to apply for the Senior Product Designer position at American Express?

    To be considered for the Senior Product Designer role at American Express, you should have at least five years of hands-on experience in product design, demonstrating a deep understanding of user-centered design methodologies. You must also have proficiency in using Figma for complex design projects and showcase experience with responsive web and mobile app design.

    Join Rise to see the full answer
    How does American Express support the professional growth of Senior Product Designers?

    American Express is committed to the professional growth of its Senior Product Designers through robust training and career development opportunities. You'll have the chance to learn from industry leaders while receiving mentorship and guidance, enabling you to carve out your unique career path within the company.

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    What is the work culture like for a Senior Product Designer at American Express?

    The work culture for a Senior Product Designer at American Express is collaborative, supportive, and focused on inclusivity. Here, your ideas are valued, and you’ll experience an environment where you can share your design strategies with cross-functional teams, engage in meaningful discussions, and feel empowered to contribute to the company's success.

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    What tools and methodologies does a Senior Product Designer use at American Express?

    At American Express, a Senior Product Designer utilizes various design tools, primarily Figma, to create wireframes and high-fidelity designs. You'll engage in user-centered design methodologies, conduct user research, and leverage insights to inform your design decisions and improve overall user experiences across the platforms.

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    Common Interview Questions for Senior Product Designer
    How do you ensure that your designs address user needs in your role as a Senior Product Designer?

    In my role as a Senior Product Designer, I prioritize user needs by conducting user research and gathering insights to inform my design decisions. I create user personas and user journey maps to develop empathy and ensure that my designs resonate with the target audience.

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    Can you describe a challenging design project you worked on and how you approached it?

    I'd be happy to share! One challenging design project involved revamping an existing product based on user feedback. I conducted thorough user research and collaborated closely with stakeholders to define project requirements while iterating on designs through user testing, ensuring alignment with user needs and enhancing the overall experience.

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    How do you handle feedback on your design work from stakeholders?

    When receiving feedback, I actively listen and approach it with an open mind. I prioritize understanding the rationale behind stakeholders' comments and use their insights to refine my designs while maintaining a balance with user-centered principles to ensure the final product aligns with both their vision and user needs.

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    What design tools and processes do you prefer for your workflow?

    For my workflow, I primarily use Figma due to its versatility and collaborative features. I also rely on user journey maps and prototyping tools to visualize user flows, and I follow an iterative design process that involves frequent user testing and feedback sessions to continuously enhance my designs.

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    How do you stay updated with the latest design trends and technologies?

    To stay current with design trends and technologies, I regularly participate in design webinars and workshops, follow industry leaders on platforms like Medium and LinkedIn, and engage in design communities. Continuous learning is essential for growth and innovation in my role.

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    Describe your experience with implementing accessible design solutions.

    I recognize the importance of accessibility in design. I always ensure that my designs comply with WCAG guidelines, conduct accessibility audits, and use tools to ensure color contrast and screen reader compatibility. My approach is to make products usable for all individuals regardless of their abilities.

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    How do you approach collaboration with cross-functional teams?

    Collaboration is key in any design project. I prioritize clear communication and actively engage with cross-functional teams from the beginning. I host design reviews and brainstorming sessions, ensuring all voices are heard, and find common ground to drive our goals forward collectively.

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    Can you give an example of a product design that you are particularly proud of?

    Certainly! I'm particularly proud of a mobile app design I worked on that streamlined the user onboarding process. After conducting user testing and gathering insights, I redesigned the flow to simplify the experience, resulting in increased user engagement and higher retention rates.

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    What is your design philosophy, particularly as a Senior Product Designer?

    My design philosophy revolves around empathy and user-centered methodologies. I believe that understanding the user's perspective is central to creating meaningful designs. I strive to balance innovation with usability and always aim to create products that delight users while achieving business goals.

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    How do you measure the success of your designs once implemented?

    To measure the success of my designs, I analyze user engagement metrics and conduct post-launch user feedback sessions. I also track key performance indicators (KPIs) aligned with project goals to understand how well the design meets user needs and drives business outcomes.

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    American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

    3215 jobs
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    BADGES
    Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
    CULTURE VALUES
    Inclusive & Diverse
    Empathetic
    Collaboration over Competition
    Growth & Learning
    Transparent & Candid
    BENEFITS & PERKS
    Medical Insurance
    Dental Insurance
    Mental Health Resources
    Life insurance
    Disability Insurance
    Child Care stipend
    Employee Resource Groups
    Learning & Development
    FUNDING
    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    EMPLOYMENT TYPE
    Full-time, hybrid
    DATE POSTED
    April 18, 2025

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