Product Support Engineer - Air Defense

As a Product Support Engineer at Anduril Industries, you'll be responsible for developing and implementing sustainment strategies for cutting-edge defense technology systems. Your primary duties will include collaborating with cross-functional teams to create comprehensive lifecycle support plans, owning the maintenance strategy, and determining best practices for product reliability and operational readiness. This role also requires working with technical writers to ensure up-to-date documentation and interfacing with supply and logistics teams to optimize product support.

To qualify for the Product Support Engineer role at Anduril Industries, candidates should demonstrate extensive technical expertise and a solid application of engineering principles. Required qualifications include proficiency in CAD software, notable experience in high rigor environments, and the ability to work independently in unstructured settings. Candidates should have 5+ years of relevant experience, and a Bachelor's degree in a related engineering field is preferred. Strong verbal and written communication skills are also crucial for this position.

At Anduril Industries, Product Support Engineers play a crucial role in ensuring that all products meet the highest safety standards throughout their lifecycle. You will partner closely with environmental health and safety teams to guarantee compliance with defense industry regulations. By developing robust maintenance and sustainment strategies, you'll ensure that every aspect of the product aligns with safety protocols, making your expertise critical to the company’s mission of advancing defense technology.

Product Support Engineers at Anduril Industries utilize a variety of tools and technologies, including CAD software and product lifecycle management tools to develop and manage sustainment strategies. You’ll also engage with data analytics for predictive maintenance models, ensuring optimal product reliability. The role demands a comprehensive understanding of military standards and Integrated Logistics Support (ILS) processes to effectively support product development and sustainment activities.

Anduril Industries is committed to the professional development of its employees, including Product Support Engineers. You’ll have access to a professional development stipend, which can be used towards training and learning opportunities. As your role evolves, you’ll be positioned to make significant contributions to innovative projects while expanding your knowledge in defense technology. The company supports a dynamic and inclusive workplace where career growth is a priority.

In your response, highlight specific product lifecycle management tools you've used and describe how you applied them in your previous roles. Provide examples of how these tools helped streamline processes or improve product quality, demonstrating your analytical skills and attention to detail.

Outline the steps you take to develop maintenance strategies. Discuss research and analysis of system performance data, collaboration with cross-functional teams, and your methods for ensuring alignment with defense standards, while emphasizing a systematic approach that ensures optimal system reliability.

Discuss data analytics methods you have employed to forecast maintenance requirements. Explain how you interpret data trends, make informed recommendations, and implement predictive maintenance models to enhance product reliability. Provide an example of a successful implementation.

Explain your process for creating and maintaining technical documentation, such as manuals or maintenance guides. Emphasize your proficiency in collaborating with technical writers and engineers while ensuring that all documentation is accurate, clear, and accessible. Share examples of how you maintained up-to-date information in past roles.

Provide a specific example where you faced unexpected changes in project scope or priorities. Discuss how you assessed the situation, communicated with your team, and redirected your efforts to meet the new objectives while maintaining quality and timelines.

Discuss your knowledge of relevant defense industry standards and your responsibility in ensuring compliance in your previous roles. Highlight specific compliance strategies you've employed and how you collaborated with colleagues to uphold standards at every phase of product support.

Share techniques that have facilitated successful collaboration among different teams, such as regular meetings, shared documentation, or using collaboration tools. Mention instances where your communication skills helped bridge gaps between engineering, manufacturing, and logistics teams.

Discuss your familiarity with reliability engineering principles and methods. Provide examples of how you've applied these concepts in past roles, focusing on how you've influenced product design and contributed to maintaining performance standards in defense technology.

Outline the various ways you stay informed about developments in defense technology and product support. Mention active participation in training, webinars, or industry conferences that helps you acquire new skills and enhance your knowledge effectively.

Express your interest in the product support role at Anduril by mentioning the company's commitment to innovation and its impact on national security. Highlight your passion for defense technology and how your skills and ambitions align with Anduril’s mission to advance military capabilities.