Veterinary Client Service Representative
- Greet clients with enthusiasm
- Answer multi-line phone system
- Schedule daily appointments
- Organize next day procedures
- Scan and upload patient documents
- Outline costs and fees in a positive light while supporting hospital payment policies
- Educate clients on best pet care recommendations
- Respond appropriately to emergencies when they arise
- Ensure the comfort of clients and patients during wait times, explain any delays to clients
- Work closely with technicians and doctors to ensure patients and clients receive the best care
- Ability to handle financial transactions with accuracy.
- Love for animals and people
- Professional demeanor and outgoing personality
- Positive, will-do attitude
- Attention to detail is critical
- Strong relationship building and bonding skills, both face-to-face and over the phone
- Great memory for client and patient names, ability to greet them by name
- Commitment to working within a team environment
- Ability to remain calm and professional in stressful situations
- Organized and able to multi-task in a busy work setting
- Must be computer savvy
- Must be reliable and dependable
- Veterinary experience preferred
Compensation starting at $15 / hour
Average salary estimate
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