Trades Manager

The Trades Manager at Apex Service Partners is responsible for overseeing all aspects of skilled trade operations, which includes workforce management, project and service operations, customer and business development, financial oversight, and ensuring compliance with safety standards. You'll manage technicians, optimize service efficiency, track job financials, and maintain strong client relationships to foster growth.

To be considered for the Trades Manager position at Apex Service Partners, candidates typically need at least 5 years of management experience within HVAC, plumbing, or electrical services. A strong knowledge base in skilled trades, excellent leadership and communication skills, and a commitment to safety and service quality are also essential.

A Trades Manager supports business growth at Apex Service Partners by implementing operational efficiencies, optimizing workforce productivity, fostering strong client relationships, and identifying upselling opportunities in collaboration with sales teams. This proactive approach helps ensure profitability and sustainable expansion for the company.

Apex Service Partners offers a high-growth career path for Trades Managers, providing expanding leadership responsibilities and opportunities to head new expansion initiatives. With a company committed to investing in its people, you'll have the chance to lead a skilled trades team and advance within an ever-growing organization.

Apex Service Partners provides comprehensive training and development programs for Trades Managers, focusing on enhancing leadership skills, operational expertise, and compliance with industry regulations. As part of a performance-driven environment, you'll receive ongoing coaching and support to excel in your role.

When answering this question, highlight specific instances where you've successfully led HVAC, plumbing, or electrical teams. Discuss your management style, key achievements in team development, and how you’ve handled challenges. This showcases your leadership capabilities and commitment to fostering team productivity.

Emphasize your proactive approach to safety by discussing your methods of enforcing compliance, conducting regular audits, and staying updated on OSHA regulations. Showing that you prioritize a safe working environment will build confidence in your ability to manage operations effectively.

Share specific examples of how you've tracked and managed job costs and profitability in your previous roles. Discuss strategies you've implemented to maintain financial health, such as identifying cost-saving measures, to illustrate your financial acumen.

Detail your approach to customer service, including active listening, addressing concerns promptly, and following up to ensure satisfaction. Highlight an example where you transformed a dissatisfied customer into a loyal one to demonstrate your commitment to high service levels.

Discuss your methods of setting clear performance expectations, providing feedback, and conducting regular reviews. Sharing your experience with training programs or performance incentives can illustrate how you motivate and improve your team's performance.

Select a project that had significant challenges and discuss the steps you took to overcome them. Focus on your problem-solving skills, teamwork, and how you managed to meet project objectives despite obstacles.

Explain your scheduling techniques, such as prioritizing efficiency based on project deadlines and resource availability. Mention any tools or software you’ve used, which can illustrate your organizational skills and your understanding of operational efficiency.

Talk about your experience with client consultations, emphasizing the importance of understanding their needs and recommending appropriate services. This shows your ability to foster strong client relationships and deliver tailored solutions.

Highlight your belief in teamwork and collaboration. Share specific ways you've encouraged a team-oriented environment and how this has positively impacted operations and results, underscoring the effectiveness of collaborative efforts.

Provide your perspective on what makes a successful Trades Manager, such as strong leadership, effective communication, a commitment to safety, and a customer-focused mindset. This shows your understanding of the role’s multifaceted nature and your alignment with the company’s values.