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Human Resources Administrator

Large Telecommunications Client4x onsite and 1 day a week remote in Charlotte, NC6+ months, with potential to convert to direct hireOn a W2 basis ONLY (no corp to corp or 1099)Pay: $12-$15hr W2Shift: 9am-6pmTop Requirements:• Customer service or HR experience• Good written and verbal communication• General understanding of computers• Time managementDay to Day Responsibilities/project specifics:• Assist department in carrying out various human resources programs and procedures for all company employees.• Review, process, and triage inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements within the case management system.• Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.• Record and update the case management system with call/transaction specific information and supporting documentation and ensure documentation captured in the case management system is thorough and accurate.• Provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources partners. Effectively address customer questions and concerns within the scope of responsibility.• Provide administrative support for Corporate Human Resources Departments. Prepare reports and correspondence, as directed.• Manage time effectively to ensure HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.
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Average salary estimate

$28080 / YEARLY (est.)
min
max
$24960K
$31200K

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What You Should Know About Human Resources Administrator, Apex Systems

Looking for an exciting opportunity in the Human Resources field? Join our team at a leading Telecommunications company in Charlotte, NC, as a Human Resources Administrator! This engaging role offers a mix of onsite collaboration and the flexibility of one remote day a week, making it perfect for those who thrive in dynamic environments. Working on a W2 basis only, we're seeking someone who can jump in to assist our HR department in executing various programs and procedures to enhance our employee experience. Your days will be packed with collaboration, as you'll process communications through mail, email, and voicemail, while effectively managing workflows and ensuring service level agreements are met. Strong customer service skills and a basic understanding of computers are essential to help you address employee inquiries swiftly and accurately. In addition to handling a high volume of calls and cases, you'll also provide valuable administrative support to our Corporate Human Resources team, including preparing essential reports and correspondence. If you possess time management skills and a genuine passion for helping others, this position could be your gateway to furthering your career in HR. Pay ranges from $12 to $15 per hour, and with the potential for direct hire after six months, there’s room for growth! Come be a part of a company that values collaboration and service excellence—it might just be the career move you've been looking for!

Frequently Asked Questions (FAQs) for Human Resources Administrator Role at Apex Systems
What are the specific responsibilities of a Human Resources Administrator at a Telecommunications company in Charlotte, NC?

As a Human Resources Administrator at a Telecommunications company in Charlotte, NC, your primary responsibilities will include assisting the HR department in executing various HR programs and processes for all employees. You will review and triage inbound communications through email, standard mail, and service requests, ensuring they are directed to the appropriate teams within established service level agreements. Daily tasks involve monitoring queues, managing workflows, and participating in the continuous improvement of HR services to ensure employee satisfaction.

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What qualifications do I need to become a Human Resources Administrator at this Telecommunications company?

To be considered for the Human Resources Administrator role at our Telecommunications company in Charlotte, NC, candidates should have customer service or prior HR experience. Strong written and verbal communication skills are essential, alongside a general understanding of computers. Effective time management is also a must to ensure that you can manage a high volume of communications and maintain adherence to service level agreements.

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What is the work schedule like for a Human Resources Administrator in Charlotte, NC?

The work schedule for a Human Resources Administrator at our Telecommunications company in Charlotte, NC, is typically from 9 AM to 6 PM. This role offers the flexibility of working onsite four days a week, allowing for collaboration with your team, while also permitting one day of remote work to accommodate personal schedules.

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How does the case management system work for the Human Resources Administrator?

In the role of Human Resources Administrator, you will utilize a case management system to record and update call or transaction-specific information. This system tracks inbound communications and ensures that thorough and accurate documentation is captured. You'll monitor the system to maintain continuous workflows and to evaluate case complexities, which is crucial to improving HR service delivery.

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What are the potential career growth opportunities for Human Resources Administrators at this company?

Human Resources Administrators at our Telecommunications company in Charlotte, NC, have potential growth opportunities following successful performance in the role. After a satisfactory six-month period, there may be a possibility for conversion to a direct hire position. Furthermore, exemplary performance can lead to promotions within HR or other departments, enhancing career trajectory in the human resources field.

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Common Interview Questions for Human Resources Administrator
Can you describe your experience with customer service in an HR setting?

When answering this question, emphasize your customer service skills by providing examples of previous HR-related customer interactions. Showcase how you managed inquiries, addressed employee concerns, and maintained professionalism under pressure. Mention any specific tools or methodologies you are familiar with that aided you in delivering outstanding service.

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How do you prioritize tasks when dealing with multiple HR inquiries?

A good approach to this question is to outline your time management strategies. Talk about the use of technology, such as task management systems, and explain how you assess and prioritize requests based on urgency and impact. Mention specific scenarios where your approach led to successful resolution of issues.

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What experience do you have with HR case management systems?

Share any relevant experiences you have with HR case management systems. Highlight your familiarity with tracking inquiries, managing documentation, and ensuring data accuracy. Providing examples where you've helped improve processes or increased efficiency within the system will showcase your capability.

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How do you handle difficult conversations with employees?

When addressing this question, highlight the importance of empathy and active listening. Share techniques you employ, such as focusing on the employee's feelings, acknowledging their concerns, and delivering solutions in a clear, respectful manner. Real-life examples will add credibility to your response.

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Can you give an example of a time you improved an HR process?

To effectively answer this, describe a specific process you identified as needing improvement. Discuss the problem, the steps you took to analyze and modify the approach, and the positive outcome resulting from those changes. This exhibits both initiative and innovative thinking.

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How do you ensure compliance with HR policies and legal regulations?

Discuss your understanding of HR policies, compliance regulations, and legal considerations. Talk about any training you’ve received, tools you utilize to stay informed, and how you ensure that your actions reflect this knowledge in your role as a Human Resources Administrator.

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What role does teamwork play in the HR field?

In your answer, stress the importance of collaboration in HR. Share experiences where you worked closely with other teams to achieve common goals, emphasizing the value of diverse viewpoints in problem-solving and resource sharing. This showcases your ability to foster teamwork.

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How do you stay updated on HR trends and best practices?

Talk about the resources you use to keep abreast of HR trends, such as professional networks, online courses, workshops, and industry publications. This shows your commitment to continuous learning and professional development, which is highly valued in HR roles.

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What strategies do you employ to maintain employee confidentiality?

When answering this question, highlight your understanding of confidentiality in HR. Discuss specific policies you follow and actions you take to safeguard sensitive information. Provide examples of situations where you’ve successfully maintained confidentiality to enhance trust and security within the workplace.

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Why do you want to work as a Human Resources Administrator in this Telecommunications company?

In your response, express your enthusiasm for the HR field and explain how it aligns with your career goals. Mention specifics about the Telecommunications company, such as its culture or innovation, and how those aspects attract you to work there. Personal connections to the company values will resonate strongly in your answer.

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Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern ...

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Full-time, hybrid
DATE POSTED
December 16, 2024

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