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Retail Outlet Experience Specialist

Retail Outlet Experience SpecialistsFull-Time and Part-Time Career OpportunitiesAt Bob’s Discount Furniture, we love what we do, we have fun and it shows in our expansive growth! Using a low pressure, honest and consultative approach, our Retail Outlet Experience Specialists exceed customer expectations by offering beautiful home furnishing solutions at incredibly marked down prices. At Bob’s Discount Furniture we are looking for motivated and career minded team players that set the benchmark high for true sales professionals. Our Retail Outlet Experience Specialists provide a world class customer experience by championing the “Bob’s Way” of treating people with integrity and respect."No phony sales, no phony gimmicks, just everyday low prices and value!We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President EmeritusAt Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!The Benefits and Perks• Hourly pay plus commission!• Feeling under the weather, we’ve got you covered! We offer National Health, Dental and Vision coverage• Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!• 401(k) Profit Sharing Plan – Generous Company match!• Paid Personal/Sick Days• Paid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holiday• Employee Assistance Program• Our prices are already low, but why not more! Generous Employee Discount• The flexibility of working a Retail Schedule (weekends, evenings & holidays)• Need a pay advance? Take advantage of Bob’s Bail Out Program• Have an unexpected extraordinary expense? Take advantage of Bob’s Helping Hand Program. Bob’s cares and is here to help• And much more!Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.Job Responsibilities• Welcome and engage customers, providing them with world class customer service and offer customers an unforgettable shopping experience• Generating sales through a low pressure consultative approachRequired Qualifications• Energetic, self-motivated customer service professional with exceptional interpersonal, listening and communication skills, bilingual a plus!• Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part Time), and most holidays.• Basic computer skills• Previous sales or customer service experience in retail environment are a plus, but not required• Strong organizational skillsIt is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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What You Should Know About Retail Outlet Experience Specialist, Bob's Discount Furniture

If you're a people person with a flair for customer service, then the Retail Outlet Experience Specialist position at Bob's Discount Furniture in Greenfield, WI, might just be your dream job! At Bob’s, we pride ourselves on our unique, low-pressure sales approach, where our experts make personalized recommendations rather than pushy sales tactics. As a Retail Outlet Experience Specialist, you will engage with customers, guiding them through their shopping experience and showcasing our beautiful home furnishings—all at incredible prices! We believe in treating our customers and each other with integrity and respect—the hallmark of the Bob's Way. Not only will you be delivering world-class customer service, but you'll also have the chance to earn commission on your sales as well as enjoy exceptional benefits including health coverage, paid time off, and employee discounts. We foster an energetic and fun working environment where career growth and teamwork are part of our DNA. If you are self-motivated, possess great communication skills, and have a passion for helping others, we would love to have you on our team. Let's make shopping a joyful experience together at Bob's Discount Furniture!

Frequently Asked Questions (FAQs) for Retail Outlet Experience Specialist Role at Bob's Discount Furniture
What are the main responsibilities of a Retail Outlet Experience Specialist at Bob's Discount Furniture?

As a Retail Outlet Experience Specialist at Bob's Discount Furniture, your primary responsibilities include welcoming and engaging customers while providing world-class customer service. You will champion our low-pressure sales approach to create an unforgettable shopping experience and successfully generate sales through consultations tailored to each customer's needs.

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What qualifications are needed for the Retail Outlet Experience Specialist role at Bob's Discount Furniture?

To succeed as a Retail Outlet Experience Specialist at Bob's Discount Furniture, you should possess strong interpersonal and communication skills, with a friendly and energetic demeanor. While previous sales or customer service experience in retail is a plus, it is not required. Basic computer skills and a flexible availability for a five-day retail schedule, including weekends and holidays, are also important.

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What kind of working environment can a Retail Outlet Experience Specialist expect at Bob's Discount Furniture?

At Bob's Discount Furniture, the working environment is team-oriented and fun, emphasizing growth and collaboration among employees. You will share your retail outlet with friendly colleagues and be part of an organization that celebrates successes while encouraging professional development.

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Are there any benefits for a Retail Outlet Experience Specialist at Bob's Discount Furniture?

Yes! Retail Outlet Experience Specialists at Bob's Discount Furniture enjoy a wide range of benefits, including hourly pay plus commission, health, dental, and vision coverage, a generous 401(k) profit-sharing plan with a company match, and an employee discount. Plus, we offer paid personal and sick days, holidays, and your birthday off!

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How does Bob's Discount Furniture support its employees in personal matters?

Bob's Discount Furniture supports its employees through various programs designed to help in personal matters. This includes the Bob's Bail Out Program for pay advances and the Bob's Helping Hand Program for unexpected expenses, ensuring that our team members feel cared for both in and out of the workplace.

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Common Interview Questions for Retail Outlet Experience Specialist
How would you describe your customer service approach?

In answering this question, highlight your philosophy on customer service, emphasizing a consultative and friendly approach. Mention how you focus on understanding customers' needs, offering solutions without pressure, and ensuring a positive shopping experience.

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Can you share an example of a time you turned a dissatisfied customer into a happy one?

When discussing this scenario, detail the situation, the steps you took to resolve the issue, and the follow-up that ensured customer satisfaction. This showcases your problem-solving skills and dedication to customer service, traits that are vital for a Retail Outlet Experience Specialist at Bob's Discount Furniture.

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Why do you want to work for Bob's Discount Furniture?

Express your admiration for Bob's values, such as integrity and respect in customer relations. Mention the company's commitment to teamwork, professional growth, and its supportive environment, which aligns with your work ethics and career goals.

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How would you handle a situation where a customer is looking for a specific item that is out of stock?

Discuss your proactive approach by offering alternatives, providing information about similar items, or suggesting when the desired product might be back in stock. Showcase your ability to keep the customer engaged and satisfied through excellent service.

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What strategies would you use to recommend products to customers?

Talk about the importance of asking open-ended questions to better understand customers' needs and preferences. Explain how you would educate them on features and benefits while highlighting special promotions to optimize their shopping experience.

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How do you prioritize duties in a busy retail environment?

Elaborate on how you assess urgent tasks and manage time. Acknowledge the importance of maintaining customer service quality even during peak hours while being flexible to support team members as needed.

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What techniques do you use to stay motivated during high-pressure situations?

Share your personal strategies, such as focusing on the positive impact you have on customers, setting daily goals, and keeping a friendly attitude. Demonstrating resilience in challenging times reflects well on you as potential Retail Outlet Experience Specialist.

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How would you incorporate teamwork in your role?

Discuss your appreciation for collaboration and the synergy that comes from working together. Provide an example of how you support colleagues by sharing knowledge or assisting with customers whenever needed, thus enhancing the overall store experience.

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What do you think exemplifies 'the Bob's Way' of customer service?

Answer this by detailing your understanding of the 'Bob's Way,' highlighting its principles like honesty, integrity, and a consultative sales approach. Reinforce your belief that genuine service leads to customer satisfaction and loyalty.

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Are you comfortable using technology and helping customers with purchases online?

Affirm your adaptability and willingness to learn new systems quickly, emphasizing that you view technology as a tool to enrich customers' experiences, whether in-store or online. Reference any relevant experience with digital sales or customer support.

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Our Mission: To provide unbeatable quality, style, comfort, and service and make it affordable every single day without resorting to gimmicks. That's the Bob's way. Our Belief: Everyone deserves a home they love. Our Purpose: We help you turn th...

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