Dispatcher - Nashville, TN

The Dispatcher at ARS-Rescue Rooter in Nashville, TN is responsible for efficiently managing technician dispatching, ensuring timely service delivery, and relaying customer information. This role requires exceptional customer service skills, proficient use of technology, and an understanding of the local area to assist technicians in navigating traffic.

To qualify for the Dispatcher role at ARS-Rescue Rooter, candidates should demonstrate exceptional customer service skills, computer proficiency, and familiarity with multi-line phone systems. Additionally, knowledge of the local Nashville area is essential, and applicants must be prepared to undergo a pre-employment drug screen and background check.

ARS-Rescue Rooter offers a competitive benefits package for Dispatchers, including multiple health insurance options starting as low as $5 a week, paid time off, a 401(k) plan with company matching, life insurance, and comprehensive training opportunities aimed at professional development.

No, the Dispatcher position at ARS-Rescue Rooter requires working on-site at our Nashville office. This ensures effective communication and coordination among the dispatch team and field technicians for optimal service delivery.

The pay range for the Dispatcher role at ARS-Rescue Rooter in Nashville, TN is between $18 to $23 per hour, depending on experience and qualifications. Additionally, sign-on bonuses may be available depending on your background.

When prioritizing calls as a Dispatcher, it's important to evaluate the urgency of each service request, considering factors such as customer needs, the technician's proximity, and the expected time to fulfill the service. Demonstrating your organizational skills and ability to think quickly under pressure is key.

In instances with difficult customers, it's crucial to remain calm, listen actively, and empathize with their concerns. Providing a clear solution or escalating the issue when needed showcases your commitment to excellent customer service, which is vital for a Dispatcher.

Familiarity with dispatching software and CRM systems significantly enhances efficiency. Mention any specific tools you've used and share how you utilized them to improve operations or streamline communication, as technical proficiency is a required skill for Dispatchers at ARS-Rescue Rooter.

Effective communication with field technicians involves clear, concise messaging through a reliable communication channel, whether it be via phone or a dispatch system. Regular check-ins and clarifying expectations can enhance the overall workflow, contributing to seamless service delivery.

Managing stress during busy call periods involves maintaining an organized approach and leveraging prioritization techniques. Discuss strategies such as deep breathing, taking short breaks, and maintaining a positive mindset, which can help you perform well under pressure.

As a Dispatcher in Nashville, having local area knowledge is crucial. Highlight your familiarity with major routes, traffic patterns, and peak times, and explain how this knowledge helps you effectively dispatch technicians to ensure timely service.

Explain that your motivation to deliver exceptional customer service stems from a desire to help others and ensure customer satisfaction. Discuss past experiences that highlight your dedication to going above and beyond for clients, as this aligns with the values of ARS-Rescue Rooter.

Addressing discrepancies in technician schedules requires immediate communication with those affected and analysis to identify the cause. Sharing how you would rectify the situation while keeping all stakeholders informed demonstrates critical thinking and leadership skills.

Providing feedback on improving dispatch processes involves identifying specific areas for enhancement and proposing actionable solutions. Showing a proactive approach and willingness to collaborate with the team reflects a commitment to continuous improvement at ARS-Rescue Rooter.

Express your interest in ARS-Rescue Rooter based on its reputation as an industry leader, commitment to employee development, and the excellent benefits package. Demonstrating a clear alignment with the company’s values will help reinforce your candidacy for the Dispatcher role.