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Principal Product Engineer - Americas

We’re looking for a versatile, persistent product engineer who’s not afraid to set up reusable building blocks across the stack and advocate for the time and space to do so. At Ashby, all our engineers ship features end-to-end at a high pace. Example is the best leadership. We’ll give you the room to do your best work! If that speaks to you, read on.

Hi 👋🏾 I’m Abhik, Ashby's Co-Founder and VP of Engineering. Our engineering culture strives to recreate the environments where we did our best work as ICs – where we had the ownership and agency to impact our users with creative and innovative software.

I started my career building software for artists in the Visual Effects industry. It was a formative experience for me as a software engineer, not just because the work was fun but because success relied on my ability to be a product manager and designer. I talked to artists to understand their needs. I came up with ideas. I did industry research, designed interfaces, and prototyped ideas. I watched artists use what I built and decided what to tackle in the next iteration. No daily stand-ups, no t-shirt sizing, no planning meetings.

It was an exhilarating experience to have straight out of college. I studied computer science to solve problems using software in a way that wasn’t possible before – not be a JIRA jockey. My first job allowed me to do just that, and I felt creative and fulfilled.

When I moved to technology startups, I saw my role narrow (significantly as the company grew), and the enjoyment of building software went with it. It was disheartening because, in Visual Effects, I witnessed some of the most innovative ideas from experienced engineers who blended their technical skills with customer empathy and business context. Such ideas came from the engineers' in-depth knowledge of how software is built, allowing them to create new abstractions or implement technology in novel ways. It’s a level of creativity that is difficult for most product managers or designers to achieve.

I still saw these ideas in technology startups, but as the team grew, these ideas often came to fruition through force of will and the engineer’s ability to push back against the company’s culture (rather than any encouragement from it). Engineering became narrowed to implementation and delivery, partly due to the influence of other departments and partly due to the influx of "Agile" processes like sprint planning.

I don’t want that to happen at Ashby. We’re building an environment that is optimistic about what engineers can own and achieve. An environment that embraces the innovative engineers, and frankly, often stays out of their way. As a Product Engineer, you’ll take ownership over a large portion of one of our products and own projects end-to-end (wearing hats traditionally worn by product and design). You’ll research competitors, write product specs, make wireframes, and more. To ground it with examples, product engineers at Ashby have:

  • Designed and built automated candidate scheduling. This feature automates scheduling by calculating possible times from a pool of interviewers and other constraints, and then presenting these times to the candidate for selection via our responsive web app.

  • Built a generalized filter architecture that allows users to create complex filters for any record with a consistent UI and compile it to SQL in our backend. Many user-facing features use it.

  • Spec-ed, designed, and implemented a feature that allows users to complete signing offers entirely within Ashby. This project involved talking to customers to understand their requirements, deciding what technologies to use, building a prototype, and working with other team members to integrate the final implementation into additional features.

What We’re Building

Talent teams aspire to build a hiring process that identifies great candidates, moves them quickly through the interview process, and provides an excellent experience for the candidate. To accomplish this, recruiters perform thousands of daily tasks to coordinate and relay information between candidates, interviewers, and hiring managers. Teams struggle to keep up!

Scheduling a final round is an excellent example of our customers' challenges. A recruiter needs to collect availability from the candidate, identify potential interviewers, perform “Calendar Tetris” to find who is available to interview the candidate, schedule on the earliest date possible, and perform any last-minute adjustments as availability changes. They must perform this while considering the interview load on each individual and whether interviewers need to be trained and shadowing others. 🥵

Ashby provides talent teams with intelligent and powerful software that provides insights into where they’re failing and automates or simplifies many of the tasks they’re underwater with. We put a lot of effort into designing products that are approachable to beginners but mastered and extended by power users. In many ways, spreadsheets set the bar here (and are what we often replace!).

We have many customers, great revenue growth, years of runway, and amazing investors like YCombinator, Elad Gil, and Lachy Groom. I’ll share more once we meet.

Why You Should or Shouldn’t Apply

Software engineers come in many flavors, not all of which fit our model. Here are some things  to help you decide if this fits you and what you’re looking for:

  • You’re not afraid to tackle any part of a technology stack. You do what’s necessary to successfully deliver a feature, whether writing frontend or choosing new infrastructure. We’ll provide a supportive environment to do it successfully (e.g., design system, SRE team).

  • You’ve tackled projects with a lot of product and technical ambiguity, and the intersection of the two is where you thrive. We’re not building a simple CRUD app, and much of the challenges we tackle require using your knowledge of our customers to build powerful abstractions and flexibility in the system to solve a class of problems.

  • You know how to strike the right balance between speed and quality. Ashby wasn’t built quickly, we took four years to launch publicly because convincing customers to switch required a high-quality product. However, time isn’t infinite, especially for a startup, so we still move with urgency – we’ve built the equivalent of 3+ VC-backed startups with a very small team.

  • You are ambitious and always looking to improve your skills. For most engineers, this role will give you more freedom and responsibilities than you’ve experienced in the past. To thrive (and level up), you’ll need to be open to feedback (and we give lots of it).

  • You’re an excellent collaborator and communicator. Ownership and freedom don’t mean you work in a vacuum. You’ll need to vet your decisions with the appropriate stakeholders, keep them up to date when necessary, and work with other engineers to get your projects across the finish line. Clear and concise communication helps a lot here!

  • You seek to create leverage in your work. The nature of software is that you can often automate or abstract what would be tedious, time-consuming work. Your impatience usually leads to new abstractions, tools to allow Support to debug before Engineering, new lint rules to prevent common bugs, etc. 

Put another way, you shouldn’t apply if:

  • You need company-driven process and structure to get your projects across the finish line. Sprint planning and well-defined project management processes are things you need or look to others to lead. You’d rather focus on the technical details and challenges.

  • You only want to do exciting work. We’re building a team of kind, collaborative folks. Customer issues and investigations are distributed across the team, including our high-leveled ICs.

  • You can get lost in the details. Once you start implementation, it can be hard to take a step back and think about the project as a whole. You like everything to be planned upfront.

  • You haven’t led or taken ownership of projects before. You’re used to working with tech leads and taking on tasks distributed by them.

  • You want to mentor earlier career engineers. We rely on engineers owning their projects. Consequently, we need engineers with that experience, which requires the team to be reasonably tenured. More than 75% of the team would be considered Senior or above in the industry today, so mentorship opportunities are very limited.

  • A tech lead, staff, or principal engineer, to you, is someone who spends most of their time project managing or doing architecture reviews. Our most tenured engineers spend most of their time building, and we often trust them with our most challenging problems. While they lead product and technical areas and help other engineers plan their most challenging work, it’s not a requirement, nor do engineers need their sign-off.

Engineering Culture

Our engineering culture is motivated by Benji’s (my co-founder and CEO) and my belief that a small talented team, given the right environment, can build high-quality software fast (and work regular hours!).

Collaboration is Natural & Communication is Deliberate

Our engineering team (and the team at large) consists of lifelong learners who are humble and kind (meet them here!). These attributes create an environment where collaboration happens naturally (we filter for it in interviews). We combine this with research, prototyping, and written proposals to see around corners and get feedback from the team across time zones. Focus time is something that we hold sacred, and, with thoughtful and deliberate communication, engineers are in <2h meetings per week (I wrote about it here). 

Increase Leverage, not Team Size

We built Ashby with the quality, breadth, and depth that many customers would expect from much larger teams over larger time scales. We’ve done this through investment in:

  • Great developer tooling. Our CI/CD takes ~10m, and we deploy at least 10x a day. Everyone on the team has contributed to developer experience 💪🏾

  • Building blocks to create powerful and customizable products fast. At the core of Ashby is a set of common components (analytics modeling and query language, policy engine, workflow engine, design system) which we are constantly improving. Each improvement to a common component cascades throughout our app (short video below).

Here’s an impromptu quote from Arjun in our company Slack of what it’s like to build a feature at Ashby:

And a demo of one of these building blocks:

Give Engineers Ownership & Agency

We, as engineers, find clever ways to solve problems, which amplifies when we deeply understand the problem. Benji and I did our best work as engineers when we had a deep understanding of the end-user and the business and ownership over the solution. Our engineering culture reflects this experience: engineers own projects end-to-end, from speaking with users to writing product specs to UX design. These are skills that we often don’t get to practice as engineers, and, at Ashby, we provide mentorship to grow them and help from the team where you want it.

Put Effort into Diversity 

Diverse teams drive innovation and better outcomes. Having seen my mother and partner build their careers as minority women in non-diverse fields, I want to make sure Ashby creates opportunities for the next generation of engineers from underrepresented groups.

Today, 26% of engineers at Ashby are from underrepresented groups. It’s not great, and we are taking conscious steps to improve, like sourcing diverse candidates, providing generous paid family leave, no leetcode interviews, and more.

Interview Process

At Ashby, our team and interview process want to help you show your best self. We’ll dive into past projects and simulate working together via pair programming, writing tech specs collaboratively, and talking through decisions (no leetcode or whiteboard exercises). Our interview process is three rounds: 

  1. 30-minute introduction call

  2. A technical screen (take home or 75-minute in-person)

  3. A virtual on-site of 4 hours and 15 minutes (can be split across two days) 

Your hiring manager will be your main point of contact and prep you for interviews. You’ll meet 4 to 6 people in engineering (with 15 minutes in each interview to ask them questions). If we don’t give an offer, we’ll provide feedback!

Your First Two Months at Ashby

We want an exceptional onboarding experience for every new hire. At Ashby, your dev environment sets up with a single script, you push your first change on day one, and we spend the rest of the time building your confidence in our codebase and practices culminating in the delivery of a prominent, impactful feature. We’ll pair you with a peer who’ll guide you through your first tasks and be someone you rely on, from answering questions to pair programming.

Technology Stack

I’m sharing our tech stack with the caveat that we don’t require previous experience in it (but a love of typed languages is helpful 😀): TypeScript (frontend & backend), Node.js, React, Apollo GraphQL, Postgres, Redis.

Benefits

  • Competitive salary and equity.

  • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

  • Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.

  • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

  • $100/month education budget with more expensive items (like conferences) covered with manager approval.

  • If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby’s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We’re being deliberate about building that environment from the ground up. I hope that excites you enough to apply.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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What You Should Know About Principal Product Engineer - Americas, Ashby

At Ashby, we’re on the lookout for a Principal Product Engineer to join our vibrant team in San Francisco! This isn't just a job; it’s a creative journey where you'll be at the helm of product development, shaping innovative designs, and crafting reusable solutions across the tech stack. You’ll take ownership of substantial projects and collaborate with cross-functional teams, advocating for the freedom to create and iterate effectively. As a Principal Product Engineer, you'll dive deep into understanding our users' needs and use your technical prowess to build features that solve real problems. We encourage you to research competitors, write product specs, and even create wireframes – essentially, you’ll wear many hats that blend product management and design in a hands-on environment. Our culture thrives on collaboration and communication, allowing every engineer to contribute their unique ideas while keeping customer satisfaction at the core. This powerhouse role expects you to tackle challenges with a mix of urgency and quality, ensuring that the products we deliver are top-notch. If you aim to bridge various aspects of technology with a customer-centric approach, this opportunity could be your perfect fit. We value versatility, creativity, and ambition, allowing you to create leverage in your work and drive initiatives forward without getting bogged down in unnecessary processes. If you resonate with this vision and want to play a critical role in an empowering environment where great ideas flourish, don’t hesitate to explore this exciting opportunity with Ashby!

Frequently Asked Questions (FAQs) for Principal Product Engineer - Americas Role at Ashby
What are the responsibilities of a Principal Product Engineer at Ashby?

As a Principal Product Engineer at Ashby, your responsibilities will include owning significant portions of product development and leading projects from inception to delivery. You'll conduct competitor research, draft product specifications, build wireframes, and collaborate with different teams to integrate features that significantly enhance the user experience. The role emphasizes creative problem-solving and applying customer feedback to shape product features, ensuring that the team consistently delivers high-quality software.

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What qualifications are required for the Principal Product Engineer role at Ashby?

The Principal Product Engineer position at Ashby requires a strong background in software engineering, preferably with experience in full-stack development. Proficiency in languages like TypeScript and frameworks like Node.js and React will be important. Additionally, candidates should demonstrate problem-solving skills in ambiguous situations and have a solid understanding of user-driven design principles. Experience working collaboratively within cross-functional teams is also key.

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What kind of engineering culture does Ashby cultivate for Principal Product Engineers?

Ashby fosters a collaborative yet independent engineering culture, encouraging Principal Product Engineers to take ownership of their projects and engage deeply with users to uncover needs. Our aim is to create an environment that allows engineers to thrive creatively while minimizing excessive processes. You can expect significant autonomy in your work, a commitment to clear communication, and constant opportunities for innovation.

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How does Ashby support professional growth for a Principal Product Engineer?

At Ashby, we prioritize the professional growth of our Principal Product Engineers, providing ample opportunities for development. You will be encouraged to engage with feedback, participate in ongoing education, and explore new technology trends. Our supportive environment fosters mentorship among senior staff and provides a budget for continuous learning, which is essential for pushing the boundaries of your skills and expertise.

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What tools and technologies will a Principal Product Engineer use at Ashby?

As a Principal Product Engineer at Ashby, you will work with a range of modern technologies and tools including TypeScript, Node.js, React, and Apollo GraphQL. Familiarity with database systems like Postgres and caching tools like Redis will also be beneficial. We emphasize building great developer tooling and collaborative platforms, which support a high-performing engineering environment.

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Common Interview Questions for Principal Product Engineer - Americas
How do you prioritize features when developing a product as a Principal Product Engineer?

When prioritizing features, it’s essential to consider user feedback, business goals, and technical feasibility. Start by gathering data from users and stakeholders to understand their needs, then align them with the company's objectives. Use frameworks like the MoSCoW method—Must have, Should have, Could have, and Won't have to categorize features, ensuring that the most impactful ones receive priority in development.

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Can you describe a challenging project you took ownership of as a Principal Product Engineer?

When discussing a challenging project, focus on the problems you encountered, how you approached them, and the steps you took to find solutions. Highlight how you collaborated with your team and adapted to feedback while maintaining clear communication. Detailing the outcome and what you learned from the experience can illustrate your capacity to handle challenges effectively.

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What strategies do you use to gather and implement user feedback?

To gather user feedback, I typically employ methods like surveys, interviews, and usability testing sessions, ensuring I engage users at various stages of the product lifecycle. Once collected, I analyze the feedback to identify patterns and actionable items that can be prioritized for implementation. Maintaining close communication with users throughout this process helps refine features and align them closer to user needs.

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How do you ensure high-quality work while meeting tight deadlines?

Balancing quality with urgency is key. I start by breaking the project down into manageable tasks with clear milestones. By focusing on creating reusable components and leveraging existing solutions, I streamline development. Regular communication with the team helps identify bottlenecks, allowing for rapid adjustments, and I emphasize code reviews to ensure quality before delivery.

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What is your experience with full-stack development?

In my previous roles, I have worked extensively in both front-end and back-end development, allowing me an integrated view of the entire system architecture. I’m comfortable using technologies like React for the front end and Node.js for the back end, which enables me to tackle various problems and make holistic design decisions that enhance the user experience across the stack.

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What role does documentation play in your work as a Principal Product Engineer?

Documentation is crucial in a collaborative environment, especially in a Principal Product Engineer role. I ensure that every feature is well-documented, covering design decisions, APIs, and user instructions to enhance team understanding and onboarding. Good documentation serves as a reference point for current and future teammates, minimizing ambiguity as the product evolves.

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How do you handle conflicts in a team setting?

When conflicts arise, I proactively engage affected parties to clarify perspectives and seek common ground. Open, respectful communication is vital for resolving misunderstandings. I focus on finding solutions that honor everyone’s input, emphasizing the goal of project success. If needed, I’m open to involving external mediators to facilitate discussions for complex issues.

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What factors do you consider when designing a user interface?

In designing a user interface, I prioritize user needs by conducting research to understand their preferences and behaviors. I consider usability, accessibility, and aesthetic appeal, aiming for an intuitive experience. Rapid prototyping and iterative feedback loops allow me to refine designs based on real user input before final implementation, ensuring the product is both functional and enjoyable to use.

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How do you approach learning new technologies as a Principal Product Engineer?

I approach learning new technologies with curiosity and purpose. I invest time in online courses, workshops, and hands-on projects to understand practical applications. Connecting with communities, attending conferences, and reading technical blogs keeps me updated with trends. This learning mindset allows me to integrate modern tools and practices into my work effectively.

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Describe a time when you had to pivot your project based on unexpected feedback.

In one instance, user feedback revealed that a product feature was more confusing than helpful. I gathered my team to analyze the feedback and brainstorm possible solutions. We explored alternative designs that better met user expectations. This pivot led to a simplified interface that significantly improved user satisfaction, demonstrating the importance of being adaptable based on user insights.

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DATE POSTED
January 14, 2025

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