Digital Program Operations Manager

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

The Digital Program Operations Manager serves as a member of the Digital Strategy & Operations Team within the Digital Center of Excellence. As a key member of the Digital Strategy & Operations Team this role plays a pivotal role in managing and enhancing our digital projects and programs, ensuring they align with our strategic goals and operate efficiently.

This role requires an individual who has depth within several of the following disciplines: leadership skills, self-motivated, detail oriented, analytical mindset, ability to handle multiple projects/job responsibilities, champion of intradepartmental collaboration, and the ability to problem solve and bring resolution.

This position is not eligible for Visa sponsorship.

Due to work requirements, candidates must be located within 30 miles of Green Bay, Stevens Point or Milwaukee, WI.

We invite you to view the opportunity below. 

As a Digital Program Operations Manager, you will: 

• Lead, manage, and contribute to various digital projects and initiatives, while maintaining a strong alignment with our digital partners, programs, and platforms.
• Act as a liaison for operational program matters, addressing risk, finance, program management, and operational excellence.
• Drive operational efficiencies and continuous process improvement within the digital domain.
• Demonstrate strong leadership skills and self-motivation to handle multiple projects and responsibilities effectively.
• Promote collaboration within and between departments, championing interdepartmental cooperation.
• Apply an analytical mindset to problem-solving and conflict resolution.
• Accountable for the accuracy, effectiveness, and proactive management of strategic digital operations programs that support key, long-term initiatives and special projects related to the digital channel.
• Lead various program components within the digital, ensuring their effectiveness and execution.
• Develop and maintain an annual policy/program review to verify that key functions are working as designed.
• Subject matter expert for operational matters for aligned digital platforms/program initiatives
• Partners with key leaders throughout the bank to identify, assess, and evaluate digital operations-related topics.
• Develop and document standards and procedures while identifying operational risks and process efficiencies.
• Identify, assess, measure, monitor, and report of critical digital operations areas.
• Develop and maintain working relationships across lines of business and with various teams, including Finance, Vendor Management, Digital Teams, Risk, and EPMO.
• Direct accountability for the business line's role in vendor management, invoice management and vendor risk management.
• Collaborate with Finance to perform business planning for key programs, including ROI, expense management, and vendor management.
• Provide group-level reporting, forecasting, and guidance as required.
• Influence the operating model for digital programs in collaboration with business line and channel leaders.
   

Education

• Bachelors Degree Finance, Business Administration, Marketing or similar. Required

Experience

• 8-10 years leading projects and initiatives in a matrixed or complex organization. Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$86,800.00 - $148,800.00 per year