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Account Executive, Mid-Market (Eastern Canada)

Overview:Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Responsibilities:Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence and Jira Service Management.Our Mid-Market sales team is responsible for managing a portfolio of mid-sized customers. This includes identifying cloud first sales opportunities and cross-sell and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, in guiding and aiding our customers deployment and utilization of Atlassian at scale. However, above all we believe in the Atlassian values and use them as our compass as we continue to evolve our revolutionary sales model.What You'll Do:• Develop and implement named Account or Territory (Eastern Canada) plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success.• Developing and executing sales strategies to drive revenue growth within the mid-market segment.• Prospecting and qualifying leads within the defined mid-market customer segment.• Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions.• Conducting product demonstrations and presentations to showcase the value proposition to potential clients.• Presenting contracts, pricing, and terms with mid-market clients.• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction.• Providing regular sales forecasts, reports, and updates to management.• Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment.• Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as requiredQualifications:Your background• 5+ years of quota-carrying Enterprise Software Sales Experience• Must be located in Canada in an Eastern time zone or in the United States in an Eastern time zone with experience working with customers based in Canada• Experience growing mid-market accounts• Experience creating alignment and orchestrating internal account teams• Experience managing key customer relationships and closing strategic sales opportunities• Extensive experience utilizing a CRM to achieve and correlate key performance metrics• Building and leading territory & strategic account plans• Experience leading or coordinating Account teams to drive successful customer outcomes• Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities• Proven track record of meeting or exceeding performance targets• Contributes to the overall team culture in a positive, impactful way#LI-RemoteCompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $114,300 - $152,400Zone B: $102,600 - $136,800Zone C: $94,500 - $126,000This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Our perks & benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.To learn more about our culture and hiring process, visit go.atlassian.com/crh.
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What You Should Know About Account Executive, Mid-Market (Eastern Canada), Atlassian

Atlassian is on the hunt for an engaging Mid-Market Account Executive to join our team in Eastern Canada! If you’re passionate about helping teams unleash their full potential, this position is tailor-made for you. In this role, you’ll be managing a portfolio of mid-sized customers, guiding them on their journey with our innovative agile and DevOps software solutions. You’ll be responsible for identifying exciting cloud-first sales opportunities, nurturing relationships, and working collaboratively with our Channel Partners and Product Specialists to enhance customer satisfaction. With your extensive experience in enterprise software sales and a knack for consultative selling, you'll develop strategies that not only drive revenue growth but also ensure our clients see incredible success using Jira Software, Confluence, and Jira Service Management. In return, you’ll enjoy a flexible work environment that meets your lifestyle needs, with opportunities for personal and professional growth within a passionate team. Bring your experience of 5+ years in quota-carrying roles to the table, and show us how you can lead named Accounts and Territories. Let's create powerful partnerships together and make teamwork even more productive at Atlassian!

Frequently Asked Questions (FAQs) for Account Executive, Mid-Market (Eastern Canada) Role at Atlassian
What are the responsibilities of an Account Executive, Mid-Market at Atlassian?

As an Account Executive, Mid-Market at Atlassian, you will focus on managing a portfolio of mid-sized customers in Eastern Canada. Your primary responsibilities include developing territory plans, executing sales strategies, qualifying leads, conducting product demonstrations, and collaborating with internal teams to enhance customer satisfaction. You’ll also be expected to provide feedback to product teams based on customer needs and ensure revenue targets are achieved.

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What qualifications are needed to apply for the Account Executive, Mid-Market position at Atlassian?

To be considered for the Account Executive, Mid-Market role at Atlassian, candidates should have at least 5 years of quota-carrying experience in Enterprise Software Sales. A proven track record of managing key customer relationships and closing strategic deals is crucial. Additionally, experience with CRM tools, leading account teams, and a consultative approach to sales are critical for success in this position.

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How can an Account Executive at Atlassian enhance customer relationships?

An Account Executive at Atlassian can enhance customer relationships by actively engaging with clients, understanding their business needs, and proposing tailored solutions. Regular interactions, follow-ups, and conducting product demonstrations are key ways to build trust. Utilizing feedback to inform internal teams and collaborating closely with Channel Partners will also strengthen these vital relationships.

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What type of sales strategies should an Account Executive at Atlassian implement?

An Account Executive at Atlassian should develop and implement sales strategies targeted at maximizing expansion opportunities across various products. This includes prospecting within the defined mid-market customer segment, identifying upsell and cross-sell opportunities, and tailoring approaches that resonate with mid-sized clients. Utilizing data from CRM tools to craft these strategies will further enhance their effectiveness.

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What is the expected salary range for an Account Executive, Mid-Market at Atlassian?

The expected salary range for the Account Executive, Mid-Market role at Atlassian varies by geographic zone. For roles in Eastern Canada or the related regions, the base pay typically ranges between $94,500 and $152,400 depending on the candidate's skills, experience, and the specific zone they reside in. This may also include benefits, bonuses, and equity opportunities.

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Common Interview Questions for Account Executive, Mid-Market (Eastern Canada)
Can you describe your experience with mid-market sales?

When discussing your experience with mid-market sales, be sure to highlight specific accomplishments and strategies you've implemented in previous roles. Mention how you’ve identified and nurtured sales opportunities within mid-sized businesses and your understanding of their unique challenges. Provide examples of how you’ve successfully collaborated with internal teams to address customer needs.

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How do you approach prospecting for new leads in mid-market sales?

In your answer, discuss your methods for researching and identifying potential clients in the mid-market sector. Explain the tools you use, such as CRMs or market analysis platforms, and how you prioritize outreach. Share specific examples of successful prospecting that led to new client acquisition.

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How do you manage and maintain client relationships?

Explain your approach to relationship management, emphasizing regular communication and personalized service. Discuss how you gather feedback from clients to ensure their needs are met and how you utilize that feedback to foster long-term partnerships. Consider mentioning any CRM tools that have helped you keep track of interactions.

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What strategies do you use to meet or exceed sales targets?

Outline the strategies you employ to achieve sales targets, such as setting clear goals, tracking performance metrics, and adjusting your sales tactics based on feedback. Provide examples of how these strategies have resulted in exceeding quotas in previous roles, and consider discussing your team collaboration efforts to improve results.

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How do you stay informed about industry trends and competitor activities?

Discuss the various ways you monitor industry trends, such as following key publications, attending webinars, and networking with industry professionals. Highlight any tools or platforms you use, and emphasize the importance of staying up to date to provide valuable insights to clients.

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Can you share a time when you turned a challenging customer situation into a positive outcome?

Provide a specific example of a challenging customer situation where you successfully resolved issues. Focus on the steps you took to understand the client's concerns and how you implemented a solution that not only met their needs but strengthened your relationship with them.

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What is your experience with conducting product demonstrations?

Share your experience with product demonstrations, focusing on how you customize presentations based on client needs. Discuss any techniques you use to ensure demonstrations engage the audience, such as highlighting key features that will resonate with potential clients.

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How do you handle objections during the sales process?

Explain your strategy for handling objections by listening actively to the customer’s concerns, empathizing with their viewpoint, and providing clear information to alleviate those concerns. Share specific examples of how you effectively addressed objections in past sales scenarios.

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What tools and technologies do you utilize to enhance your sales efforts?

Discuss the tools and technologies you regularly use, like CRMs for managing customer relationships, sales enablement platforms, or analytic tools for tracking performance. Emphasize how these technologies have enhanced your productivity and contributed to successful sales outcomes.

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What role does collaboration play in your sales strategy?

Highlight the importance of collaboration in your sales strategy, particularly with internal teams and partners. Discuss how working together enhances the customer experience and leads to successful sales outcomes, providing examples from previous experiences where collaboration made a difference.

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Atlassian's mission is to unleash the potential in every team—including our own. We know that the highest performing teams include people with diverse perspectives and ways of solving problems.

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CULTURE VALUES
Customer-Centric
Empathetic
Collaboration over Competition
Feedback Forward
Inclusive & Diverse
Mission Driven
Diversity of Opinions
Rise from Within
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Dental Insurance
Vision Insurance
Maternity Leave
Mental Health Resources
Equity
401K Matching
Employee Resource Groups
Performance Bonus
Education Stipend
Life insurance
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 5, 2024

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