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Content Operations Specialist

Join Atomi: Innovate, empower and inspire in the Edtech world.


Our mission is to help unlock the world’s potential by optimising the way we teach and learn. With a unique blend of technology and creativity, we bring learning to life, making complex concepts simple and accessible to students, educators, and parents alike.

We’re a team driven by our core values: a deep-rooted passion for learning, a relentless pursuit of quality at speed, humility in our growth, a commitment to pushing boundaries, empowering others fearlessly and championing the needs of our customers. Our culture is built on these values, ensuring we stay agile, innovative and empathetic to the evolving needs of the education community.

At Atomi, you’ll be encouraged to think creatively, work collaboratively and contribute to a mission where every piece of work is a step towards realising our collective potential in classrooms and beyond.


The opportunity


We’re looking for a Content Operations Specialist to join our team and play a pivotal role in ensuring the efficiency and excellence of our content creation process. This role is crucial in developing and refining systems that streamline content planning, creation, and publishing while enabling our team to produce impactful educational materials.


What you'll do...
  • Build scalable, flexible systems and workflows to enable seamless content operations.
  • Continuously evaluate and refine processes to improve efficiency and remove bottlenecks.
  • Use project management tools to track progress, allocate resources, and ensure timely content delivery.
  • Partner with the Head of Content and team leads to align operational strategies with content goals and roadmaps.
  • Develop and maintain editorial calendars and feasibility analyses for content projects.
  • Train and upskill team members on Atomi’s operational systems and standards.
  • Oversee the publishing process to maintain quality and ensure accurate captioning.
  • Manage customer feedback through a ticketing system to inform content decisions quickly.
  • Prepare reports on content production and project status.


What you'll bring to Atomi...
  • Exceptional organisational skills with the ability to manage multiple projects simultaneously.
  • A self-driven, independent mindset with a strong sense of initiative.
  • Proven problem-solving abilities and the ability to prioritize tasks effectively.
  • Strong communication and interpersonal skills to train and support team members.
  • High attention to detail and a commitment to operational excellence.
  • Proven experience in an operations analyst/coordinator or similar role.
  • High proficiency in project management tools like Jira and advanced skills in Google Sheets or equivalent software.


Working at Atomi
  • Tailored flexibility: Enjoy work-life balance with hours that adapt to your needs, whether for university, family or personal time.
  • Generous leave: Experience unlimited paid leave options as a permanent team member.
  • Location Independence: Work from Sydney, interstate or wherever you find inspiration.
  • Growth and development: Use ongoing opportunities to improve your skills and expand your knowledge.
  • Holistic wellbeing: Benefit from a comprehensive employee assistance program subscription and additional wellbeing leave, supporting your best self.
  • Parental support: Enjoy 14 weeks of paid leave for new parents, with additional leave specifically for birthing parents.
  • Work with the best: We know you want to work alongside the best, so we work hard to hire only the best.
  • Regular social in-person and remote events: Including team sports competitions, trivia nights and themed annual events.
  • Atomi access: Enjoy free Atomi services for you and your family.
  • Onsite teams: Our Sydney office is ideally located in a central setting with cafes, shops and public transport nearby.


How to Apply


We’d like to understand who you are, your values and your professional journey. Please apply with your resume, a link to your portfolio and any insights you’d like to share.


We embrace diversity. Bringing together a variety of thoughts, backgrounds, and expressions is key to creating outstanding products and teams. We value many different skills and perspectives and how they can enhance Atomi and our culture. So, please apply even if you don’t meet every requirement listed.


Please note:

All applicants must hold Australian working rights.

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Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Content Operations Specialist, Atomi

At Atomi, we're on a mission to innovate and inspire in the Edtech world, and we want you to be part of this exciting journey as our next Content Operations Specialist! Based in Sydney or working remotely from anywhere in Australia, you’ll play a pivotal role in optimizing our content creation process. Imagine being the backbone of our operations, crafting flexible systems and workflows that empower our team to produce engaging educational materials that make learning accessible for everyone. Your exceptional organizational skills will shine as you manage multiple projects, ensuring timely content delivery while also collaborating with our Head of Content and team leads to align operational strategies with our goals. You’ll be responsible for developing editorial calendars, overseeing quality publishing processes, and training fellow team members on Atomi’s standards. If you are a self-driven individual with a keen attention to detail and a commitment to operational excellence, we would love to see how your unique abilities can contribute to our mission at Atomi. Here, you'll enjoy a dynamic culture built on values like empathy, collaboration, and a relentless pursuit of quality. Ready to take your career to new heights? Join us and help unlock the world’s potential through dynamic learning experiences!

Frequently Asked Questions (FAQs) for Content Operations Specialist Role at Atomi
What are the key responsibilities of a Content Operations Specialist at Atomi?

As a Content Operations Specialist at Atomi, your main responsibilities will include developing scalable systems for content operations, refining processes for efficiency, using project management tools to track progress, and maintaining editorial calendars. You'll also play a crucial role in overseeing the publication process to ensure quality and training team members on operational standards.

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What qualifications are needed for the Content Operations Specialist position at Atomi?

To qualify for the Content Operations Specialist role at Atomi, you should have a strong background in operations, ideally as an operations analyst or coordinator. Essential skills include high proficiency in project management tools like Jira, advanced knowledge of Google Sheets or similar, and exceptional organizational and communication abilities.

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What does the work environment look like for a Content Operations Specialist at Atomi?

Atomi offers a flexible work environment, allowing you to work from Sydney or remotely from anywhere in Australia. Our company culture emphasizes work-life balance, ongoing development opportunities, and a supportive atmosphere that encourages collaboration and employee wellbeing.

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How does Atomi support professional development for the Content Operations Specialist?

Atomi is committed to your growth and development. As a Content Operations Specialist, you'll have access to ongoing training and opportunities to enhance your skills. Regular workshops and team collaborations are encouraged, empowering you to contribute more effectively to our purpose-driven mission.

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What benefits does Atomi offer to Content Operations Specialists?

Atomi provides a holistic suite of benefits for its Content Operations Specialists, including unlimited paid leave options, comprehensive wellbeing programs, and parental support with 14 weeks of paid leave for new parents. As part of our team, you can also enjoy social events and free access to our Atomi services.

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Common Interview Questions for Content Operations Specialist
Can you describe your experience with project management tools?

In responding to this question, you should provide specific examples of projects where you utilized tools like Jira or Trello. Highlight how these tools helped you streamline processes, track progress and communicate effectively with your team.

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How do you prioritize tasks when managing multiple projects?

When answering this question, explain your method or framework for prioritizing tasks, such as the Eisenhower Matrix or Kanban system. Illustrate with an example where you successfully managed conflicting deadlines to meet project goals.

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Describe a time you improved a content operation process.

To craft a compelling answer, select a specific instance where you identified inefficiencies in a process and took steps to improve it. Discuss the outcome, such as time saved or increased quality, and emphasize your problem-solving skills.

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How would you handle negative feedback from customers regarding content?

When addressing negative feedback, focus on your approach to listening, assessing the feedback constructively, and implementing changes based on it. Describe a real-life situation where you resolved a similar issue effectively.

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What strategies would you employ to train new team members on operational systems?

Here, you should discuss your approach to onboarding, including using hands-on training, mentorship, and clear documentation. Providing an example of past onboarding successes can illustrate your ability to transfer knowledge effectively.

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What do you consider the most important aspects of quality assurance in content publishing?

When answering, emphasize your belief in thorough proofreading, collaborative editing, and user testing as crucial for quality assurance. Providing insights into your specific experiences with quality checks can strengthen your response.

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How do you ensure effective communication within your team during projects?

You should discuss the tools and practices you use to maintain open lines of communication, such as regular check-ins, updates via collaboration software, and encouraging a culture of feedback. Examples from your previous roles can help reinforce your points.

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How do you stay organized while working on various content projects?

Highlight your organizational strategies, such as using spreadsheets for tracking progress, maintaining a digital calendar, or employing task management software. Share specific examples of how these strategies worked in past projects.

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Can you give an example of a time when you resolved a bottleneck in a project?

Choose a relevant example that demonstrates your analytical and problem-solving skills. Describe the bottleneck, your analysis, the actions you took to resolve it, and the ultimate impact on the project timeline.

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What role does data play in your decision-making process as a Content Operations Specialist?

Explain your reliance on data for decision-making, such as using analytics to assess content performance and user engagement. Providing a past example where data influenced a key operational decision will be beneficial.

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Full-time, hybrid
DATE POSTED
December 21, 2024

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