Front Desk Supervisor

As a Front Desk Supervisor at The Inn at Mattei’s Tavern, you will be responsible for overseeing check-in and check-out processes, supervising front desk staff, managing room reservations, addressing guest concerns, and ensuring smooth front desk operations. Your leadership will set an exceptional tone for the guest experience, making every visitor feel welcomed and valued.

To qualify for the Front Desk Supervisor position at The Inn at Mattei’s Tavern, candidates should possess at least 2 years of hotel reception experience, preferably in a 4 or 5-star setting. Additionally, familiarity with Google Applications including G-mail, Calendar, and Tasks is essential for successful performance in this role.

The Front Desk Supervisor at The Inn at Mattei’s Tavern plays a pivotal role in guest experiences by overseeing the front desk operations, ensuring prompt check-ins, resolving inquiries, and maintaining communication with other departments. Your leadership fosters a welcoming atmosphere that significantly influences guests’ overall satisfaction and enjoyment during their stay.

The Front Desk Supervisor position at The Inn at Mattei’s Tavern offers a competitive pay rate of $24.77 per hour. This reflects the importance of this role in delivering exceptional service and maintaining the high standards expected at such a prestigious establishment.

While prior supervisory experience is beneficial for the Front Desk Supervisor role at The Inn at Mattei’s Tavern, it’s not an absolute requirement. What’s essential is a strong background in hotel reception coupled with a passion for hospitality and the ability to provide excellent customer service.

In your answer, highlight your years of experience in hotel reception, any supervisory roles you've held, and specific accomplishments. Describe how you’ve managed teams, improved guest satisfaction, or streamlined operations.

Discuss your strategies for guest interactions, from greeting guests warmly to handling complaints efficiently. Include examples of how you addressed issues and turned potential challenges into positive outcomes.

Provide a specific scenario where you faced a challenge, such as a double booking or a guest complaint. Focus on the steps you took to resolve the issue and what the outcome was, highlighting your problem-solving skills.

Mention your proficiency with hotel management systems, reservation tools, and Google Applications. Emphasize how these tools can enhance guest service and streamline front desk operations.

Explain your leadership style and how you delegate tasks effectively. Share examples of how you've coordinated staff during peak periods to ensure smooth operations and excellent service.

Describe your approach, emphasizing empathy, active listening, and resolution strategies. Share your commitment to turning a negative experience into a positive one.

Outline your training process, focusing on key skills such as customer service, operations, and technology use. Mention the importance of hands-on training and mentorship.

Discuss the significance of strong communication skills, empathy, and leadership. Mention how these qualities help create a welcoming environment and enhance the guest experience.

Share your techniques for organization, such as prioritizing tasks, using digital tools to track responsibilities, and maintaining clear communication with your team to stay on top of all duties.

Express your admiration for the hotel's history and reputation. Share what draws you to the hospitality industry and how your values align with the hotel's commitment to exceptional service.