Patient Services Representative - Plastic Surgery

As a Patient Services Representative at Avera Medical Group Plastic & Reconstructive Surgery, your primary responsibilities will include welcoming patients, managing their registration, verifying insurance details, and collecting payments. You'll also coordinate appointments and ensure effective communication within the clinic, all while maintaining a positive patient experience.

To apply for the Patient Services Representative role at Avera, you should have a high school diploma or GED equivalent, along with 1-3 months of related experience or training. A combination of education and experience is accepted, making this position accessible for many applicants.

The Patient Services Representative at Avera Medical Group works a consistent Monday through Friday day shift, specifically from 8 AM to 5 PM. This schedule promotes work-life balance, allowing you to enjoy your evenings and weekends.

Avera offers an impressive benefits package for Patient Services Representatives, including front-loaded PTO for eligible hires, free health insurance options for full-time employees, and a retirement plan with up to 5% employer matching contributions. This shows Avera's commitment to supporting your health and well-being.

The work environment for a Patient Services Representative at Avera is both engaging and dynamic, characterized by a commitment to compassion and teamwork. You'll be part of a multidisciplinary team that values communication, responsiveness, and collaboration to ensure a productive atmosphere in serving our patients.

To answer this question effectively, emphasize your ability to assess urgency and importance. Discuss how you handle patient check-ins and appointment scheduling while responding to phone calls or inquiries. Providing examples from past experiences can strengthen your response.

When responding, share specific details about an instance where your customer service skills made a difference. Explain the situation, your actions, and the positive outcome, particularly how it relates to the role of Patient Services Representative.

In your response, highlight your conflict resolution skills. Describe the steps you take to remain calm, listen actively to the patient’s concerns, and find a solution that aligns with clinic policies, emphasizing the importance of maintaining a positive experience.

Provide a background on your experience if applicable, detailing any previous roles involving medical records management or insurance processes. If you lack direct experience, express your willingness to learn and adapt quickly to Avera's systems.

Discuss the importance of patient confidentiality in your role as a Patient Services Representative, mentioning relevant laws and best practices such as HIPAA. Explain your commitment to protecting patient information and examples of how you ensure confidentiality.

A great way to answer this is by discussing your passion for helping others and your desire to contribute to a positive healthcare experience. Share how witnessing patients receive care drives you to excel in your duties.

Explain your multitasking skills and ability to manage time effectively. Discuss how you prioritize urgent calls while providing attentive service to each patient, possibly mentioning any tools or methods you use for efficiency.

If you have experience with specific software, mention it, detailing any relevant training you have. If not, express your adaptability and eagerness to learn Avera's systems to ensure effective appointment scheduling.

Talk about your approach to teamwork, communication, and cooperation with other departments. Emphasize your belief in collaborative patient care, mentioning past experiences where teamwork made a difference in outcomes.

In your response, focus on the attention to detail you maintain during the patient registration process. Share practices such as double-checking information, verifying insurance details, and ensuring all records are complete.