Platform Support Consultant (f/m/d)

The Platform Support Consultant at Awin primarily manages requests from VIP Platform Services customers, handles financial issues, and assists with program upsells and client retention. They're responsible for ensuring that clients receive timely and efficient support while continuously improving internal tools and content.

To become a Platform Support Consultant at Awin, candidates should be fluent in English and German, possess excellent customer service skills, and have strong organizational abilities. Knowledge of MS Office applications and a commitment to providing high-quality support are also crucial.

Awin promotes work-life balance through a unique four-day Flexi-Week while maintaining full pay and no reduction in annual leave. This approach ensures that Platform Support Consultants can prioritize their mental health and personal lives.

At Awin, Platform Support Consultants have access to Awin Academy, which offers extensive training on various skills to support both professional and personal development. This allows for career growth and continuous learning.

Awin fosters a dynamic, inclusive culture that values diversity and authenticity. Platform Support Consultants can expect to be part of a team that champions unique backgrounds and promotes collaboration across its global workforce.

When answering this question, discuss specific tools and methods you use for ticket management, your approach to prioritizing urgent tickets, and examples of how you've successfully resolved customer issues in the past.

Explain your conflict resolution strategies, such as active listening, empathy, and working towards mutually beneficial solutions, providing examples of conflicts you’ve navigated successfully.

Briefly describe your habits for continuous learning, such as subscribing to relevant updates, participating in training sessions, and collaborating with colleagues to share knowledge.

Discuss your time management techniques, such as using task prioritization or tools to track your workload, and share how you ensure deadlines are met while maintaining quality.

Share a specific instance where you identified an inefficiency in a process and the steps you took to enhance it, highlighting the resultant positive impact on client satisfaction.

List attributes such as excellent communication skills, a problem-solving mindset, and the ability to work under pressure. Support your answer with examples from your experience.

Explain your approach to discussing sensitive financial topics, collaborating with the finance team, and ensuring that all communications are transparent and professional.

Discuss methods such as understanding customer needs, presenting relevant options clearly, and following up after the proposal to address any concerns, showcasing success stories if possible.

You could talk about your motivation sources, whether that’s helping clients achieve their goals, team collaboration, or personal goals that drive your professional engagement.

Define excellent service in terms of responsiveness, empathy, and going beyond expectations to ensure client needs are met, perhaps providing an example of a time when you delivered exceptional service.