Nordic Speaking Technical Support Consultant - Athens (Remote in Greece)

As a Nordic Speaking Technical Support Consultant at Patrique Mercier Recruitment PT, your core responsibilities will include delivering exceptional technical support to clients in Nordic languages. This involves troubleshooting and resolving various technical issues, communicating solutions clearly, documenting customer interactions, and collaborating with team members to escalate complex matters as needed. Ensuring a positive customer experience will be at the forefront of your responsibilities.

To apply for the Nordic Speaking Technical Support Consultant position at Patrique Mercier Recruitment PT, you should be fluent in a Nordic language such as Swedish, Danish, Finnish, or Norwegian, and proficient in English. Prior experience in technical support or customer service is preferred. Strong analytical and problem-solving skills, along with excellent communication abilities, are essential for this role.

Yes! Patrique Mercier Recruitment PT offers a fully paid relocation package for the Nordic Speaking Technical Support Consultant position. This package includes flight arrangements, transfers, and hotel accommodations, ensuring a smooth transition to your new role.

As a Nordic Speaking Technical Support Consultant at Patrique Mercier Recruitment PT, you can expect a supportive and collaborative online work environment. Working remotely from Greece, you'll be part of a dynamic and multicultural team that values innovation and teamwork, even from a distance.

Working at Patrique Mercier Recruitment PT as a Nordic Speaking Technical Support Consultant comes with a range of attractive benefits. These include a competitive monthly salary, two extra salaries per year, health insurance, private health insurance, a monthly bonus, and much more, adding significant value to your overall compensation package.

When faced with an unfamiliar technical issue, the best approach is to stay calm and methodical. Start by gathering as much information as possible from the customer, and ask clarifying questions to fully understand the problem. Don't hesitate to use available resources, such as knowledge bases or collaborate with team members for assistance. This shows your willingness to learn and helps solve the customer's issue effectively.

In your response, focus on a specific situation where you encountered a challenging technical problem. Outline the steps you took to analyze the issue, the solutions you proposed, and the final outcome. Emphasizing your problem-solving method and critical thinking will showcase your ability to handle similar situations in the future.

Communicating technical information to non-technical clients requires clarity and simplicity. Use analogies or relatable examples to explain complex concepts, and avoid jargon. Ask for feedback to ensure the client understands, and encourage questions, creating a two-way dialogue to facilitate understanding.

Prioritization is essential in a technical support role. I assess the urgency and complexity of each inquiry, starting with issues that have the most significant impact on customers. Utilizing tools like ticketing systems helps me manage tasks efficiently, ensuring timely and effective responses.

Share specific tools you have experience with that relate to online media services. This may include content management systems, customer support software, and remote assistance tools. Highlighting your familiarity with relevant technologies shows you’re prepared for the technical aspects of the job.

Handling difficult customers requires patience and empathy. I try to actively listen to their concerns, remain calm, and reassure them that I'm there to help. Finding common ground and offering solutions while maintaining a positive attitude often leads to resolving the issue effectively.

Your response should reflect genuine interest in the role and the company. Discuss how your skills align with the requirements and how the position stands out due to its focus on technology and customer service. Mention the excitement of contributing to a multicultural team in a remote setting.

Research Patrique Mercier Recruitment PT prior to the interview and articulate your understanding of the company's mission, values, and the specific services offered, particularly in relation to the online media sector. This demonstrates your initiative and alignment with the company’s goals.

Staying current requires active engagement with technology news, participating in webinars, and joining relevant forums. Consistently exploring new updates and developments in the online media sector enables me to provide informed support to clients.

In my opinion, the most important quality is excellent communication skills. The ability to explain complex concepts clearly and demonstrate empathy towards customer issues is crucial for delivering high-quality support and creating a positive customer experience.