Job details

Customer Success Manager - London

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users

As part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: London (Candidate will travel regionally as required for Customer meetings)

RESPONSIBILITIES:

Account Management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams

Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.

Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data.

Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.

Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities.

Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.

QUALIFICATIONS: B.S. in Computer Science or an equivalent engineering degree 10+ years of experience working with Enterprise software solutions, startup experience desirable. 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers. Self-motivated, strong problem-solving skills with good business acumen Database/SQL skills are a must. Domain expertise in Mobility & Security is highly desirable. Ability to travel as needed to customer sites.

ADDITIONAL RESPONSIBILITIES: Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues. Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Zimperium® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Zimperium Glassdoor Company Review

3.7

Zimperium DE&I Review

3.9

CEO of Zimperium

Shridhar Mittal

Approve of CEO

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Customer Success Manager - London, Zimperium

Zimperium® is on the lookout for a passionate Customer Success Manager to join our innovative team in London. In this pivotal role, you'll be the face of Zimperium, responsible for nurturing post-sale customer relationships, ensuring that our clients not only are satisfied but also derive maximum value from our cutting-edge mobile threat defense solutions. As the first company to provide a comprehensive mobile threat defense system, we pride ourselves on offering world-class protection against evolving mobile cyber threats. Your responsibilities will include driving product adoption, managing renewals, and facilitating growth opportunities while maintaining high customer satisfaction levels. You'll act as a trusted advisor, leveraging your technical prowess to navigate and extract insights from complex data, all while advocating for customer needs. Ideally, you have a strong background in enterprise software solutions, a knack for problem-solving, and a solid understanding of the mobility and security domain. Plus, if you enjoy interacting with customers, planning deployments, and working collaboratively with diverse teams across various time zones, this position is for you! With the opportunity to make a real difference in our customers' success stories, elevate your career with Zimperium where your expertise in cloud security can shine. Join us in our mission to redefine mobile security—let's protect the future together!

Frequently Asked Questions (FAQs) for Customer Success Manager - London Role at Zimperium

What are the primary responsibilities of a Customer Success Manager at Zimperium?

As a Customer Success Manager at Zimperium, your primary responsibilities include managing client relationships to ensure renewals, drive product adoption, and gather customer feedback to inform product improvements. You'll be the key interface for managing customer escalations and risks, ensuring a high level of customer satisfaction while facilitating growth opportunities.