Fleet Operations Manager (Engineer)

As a Fleet Operations Manager (Engineer) at Ayvens, your core responsibilities will include managing the Maintained Fleet, conducting technical inspections, producing reports, and providing technical support to both internal and external customers. You’ll also be the key point of contact for complex technical issues, ensuring timely resolutions and maintaining excellent communication with stakeholders.

To qualify for the Fleet Operations Manager (Engineer) position at Ayvens, candidates should possess an IMI Level 4 Technician qualification or equivalent, along with certification in the Repair of Electric & Hybrid Vehicles. Experience in proactive fleet management and a solid understanding of Service, Maintenance, and Repair processes are also essential to succeed in this role.

Ayvens is committed to fostering growth and career development among its employees. As a Fleet Operations Manager (Engineer), you'll have access to study support, which can help you enhance your skills and stay current with industry advancements. Additionally, we promote a culture of continuous improvement and offer opportunities for professional development through various sustainability initiatives.

At Ayvens, we pride ourselves on a progressive and collaborative work culture. As a Fleet Operations Manager (Engineer), you'll enjoy the benefits of working from home while engaging with a dynamic team. We prioritize effective communication and value diversity in ideas and people, allowing everyone to thrive in their role.

Ayvens utilizes advanced technologies to manage our fleet operations effectively. This includes a combination of data analytics and technical support systems that aid in real-time decision-making. As a Fleet Operations Manager (Engineer), you'll be at the forefront of implementing these technologies, leveraging your exceptional technical knowledge to enhance our operational efficiency.

When addressing your experience with fleet management, be sure to highlight specific roles where you managed fleet operations. Discuss any technologies you've utilized, challenges you've faced, and how you overcame them. It’s essential to show how your experience aligns with Ayvens' commitment to sustainable mobility.

In answering this question, share a specific instance where you resolved a complex technical issue in a fleet setting. Discuss your problem-solving approach, how you engaged stakeholders, and the strategies you used to communicate resolutions effectively, showcasing your role as a technical support point.

Discuss your methods for building relationships with suppliers, your approach to managing queries and escalations, and how you ensure adherence to quality standards. Highlight any systems you've implemented or methodologies you've used to maintain good supplier relationships in past roles.

You can demonstrate your organizational skills by explaining your approach to prioritizing tasks based on urgency and impact. Discuss how you manage your time effectively, your methods for tracking cases, and how you communicate progress to stakeholders to keep everyone informed.

When answering this question, you’ll want to show your forward-thinking mindset. Discuss any innovative ideas you have for implementing processes, utilizing technology, or enhancing maintenance schedules to minimize downtime and optimize fleet performance, consistent with Ayvens’ sustainable approach.

It’s essential to exhibit your understanding of warranty policies and processes. Discuss your experience in adhering to these standards and how you've educated your team or stakeholders on compliance to prevent issues with warranty claims.

Share a compelling story about a project you managed from start to finish. Focus on the objectives, your role, the team's collaboration, and the successful outcomes. Link this experience to how you can drive similar success at Ayvens, emphasizing sustainability where relevant.

Communication is vital in fleet operations, and you can illustrate this by discussing how effective communication can lead to faster resolutions and better supplier relationships. Share your experiences in conflict resolution and how open dialogues have improved operations in past positions.

This is an opportunity to show your commitment to continuous learning. Mention any resources you use—such as industry publications, workshops, or webinars—to stay updated on the latest technologies. By demonstrating your curiosity, you position yourself as a proactive candidate for Ayvens.

Discuss the specific KPIs you have tracked in the past, such as vehicle uptime, maintenance costs, or customer satisfaction ratings. Explain why these metrics are important and how they can help inform decisions at Ayvens, ensuring that the company's goals are met efficiently.