User research Manager

As a User Research Manager at Back Market, your primary responsibilities include managing and mentoring a team of user researchers, designing and executing qualitative and quantitative research studies, and ensuring that insights flow into our product development process. You will use your expertise to understand the needs of both consumers and sellers, influencing product strategy and enhancing the user experience.

To qualify for the User Research Manager position at Back Market, candidates should have over 5 years of experience in user research or a related field, with at least 2 years in line management. Familiarity with qualitative and quantitative research methodologies, strong communication skills, and a user-centric approach are essential. Experience in B2B research environments is highly preferred.

The User Research Manager at Back Market contributes significantly to our mission by ensuring that the insights gathered from research directly inform product development and enhance seller experiences. By putting user needs at the forefront and advocating for data-driven decision-making, you’ll help our team create sustainable and effective tech solutions in a rapidly evolving market.

At Back Market, the User Research Manager can expect a collaborative and dynamic team environment. With a strong focus on innovation and curiosity, team members are encouraged to share ideas and learn from one another. Plus, the culture champions diversity, equity, and the inclusion of all perspectives, ensuring a supportive atmosphere for growth.

Absolutely! Back Market is committed to the professional growth of its employees, including User Research Managers. You'll have access to hands-on career development activities, mentorship programs, and the chance to lead impactful projects, helping you enhance your research skills and advance your career in a fast-paced and innovative environment.

When answering this question, you should highlight specific research methods you’ve used, such as user testing, surveys, or focus groups. Emphasize your role in leading these studies and how the insights you gathered influenced product decisions at previous employers. Providing concrete examples will demonstrate your technical expertise in user research.

To effectively answer this question, discuss your management style, focusing on communication, mentorship, and fostering a collaborative culture. Share specific instances where you've guided team members in their research projects, highlighting your commitment to their professional growth and the importance of maintaining a user-centric mindset.

Talk about your methods for synthesizing research data, such as creating engaging presentations, using storytelling techniques, or designing clear visualizations. It's essential to illustrate your ability to communicate findings to stakeholders in a way that’s both understandable and impactful, ensuring that user insights drive product development.

Share a specific example where research you conducted led to significant changes in a product or service. Discuss the research process, the insights gathered, and how the decision-makers responded. This demonstrates the value of your work and your ability to influence product strategy through robust research.

In answering this question, it’s important to outline specific challenges you've encountered, such as data collection difficulties or understanding complex user behaviors in B2B contexts. Discuss how you approached these challenges, the techniques you implemented, and what you learned from the experience to highlight your problem-solving skills.

Here, you should discuss methods of recruiting diverse participants for your studies and how you seek out voices that might be underrepresented. Emphasize your commitment to inclusivity in research and the impact it has on creating products that meet a wide array of user needs.

Illustrate your experience working alongside other departments, such as product management, design, or marketing. Discuss specific projects where you collaborated to integrate user research findings into product planning. Highlight how these opportunities improved user experiences and contributed to achieving company goals.

When addressing this question, explain your approach to aligning user insights with business objectives. Provide examples of how you’ve navigated situations where user feedback challenged business decisions and how you facilitated discussions that led to balanced outcomes benefiting both users and the company.

Mention the specific tools you’ve used for survey distribution, user testing, and data analysis. Explain how these tools have enhanced your efficiency and the quality of research outputs. This not only showcases your technical skills but also your awareness of the evolving landscape of user research technology.

In your answer, convey your enthusiasm for Back Market’s mission to provide sustainable tech solutions. Discuss how your values align with the company’s commitment to environmental impact and how your experience can contribute to enhancing user and seller experiences. This will illustrate your genuine interest in the role.