Job details

Front Desk Agent PM Shift Part Time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

At the Spark by Hilton, we are always looking for talented individuals with a passion for hospitality to join our dedicated team! Our culture reflects our greatest asset: our team members. We are proud to cultivate a culture of unlimited career opportunities, job enrichment, and a supportive working environment. We also offer benefits that help our team members thrive both personally and professionally such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement, and many more! We invite you to build your career with us. A bright and exciting future awaits you! We are currently hiring for a Front Office Agent. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

Responsibilities:
Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

Well-Being Benefits:
Sick Policy
Weekly Pay
Long Term Planning:
401(k) Retirement Program with Company Match
Team Member Programs:
Our Big 3 Mission Statement Leaders of the Month/Year
Annual Performance Appraisals and Wage Increase Opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted Room Rates for Team Members, Family and Friends
Complimentary Room Stays

$17.15 - $17.15 an hour

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Average salary estimate

$35632 / YEARLY (est.)

min

max

$35632K

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What You Should Know About Front Desk Agent PM Shift Part Time, B.F. Saul Company Hospitality Group

Join the dynamic team at B. F. Saul Company Hospitality Group as a Front Desk Agent for the PM Shift, part-time, at our Spark by Hilton location in Germantown, Maryland! We're proudly part of one of the largest private real estate companies in the Washington, D.C. area and have been providing exceptional hospitality for over 130 years. Your role as a Front Desk Agent will be a vital touchpoint for our guests, ensuring their experience from check-in to check-out is seamless and memorable. You'll engage with guests to anticipate their needs, fulfill requests, and provide top-notch service while upholding our esteemed standards. In this role, you’ll also help maximize room revenue through effective selling techniques and maintain a secure and organized work environment. We value our team members at B. F. Saul Company Hospitality Group, offering unbeatable benefits that promote your personal and professional growth, including 401(k) matching, hotel discounts, and more! If you’re excited about creating a welcoming atmosphere and being a vital part of a passionate team, we can’t wait to meet you and help you build a bright future with us!

Frequently Asked Questions (FAQs) for Front Desk Agent PM Shift Part Time Role at B.F. Saul Company Hospitality Group

What are the primary responsibilities of a Front Desk Agent at B. F. Saul Company Hospitality Group?

As a Front Desk Agent at B. F. Saul Company Hospitality Group, your main responsibilities include welcoming guests, processing check-ins and check-outs, verifying billing, and addressing guest requests promptly and professionally. You're the first point of contact for guests, so anticipating their needs and exceeding expectations is key. You will also utilize selling techniques to maximize room revenue and be knowledgeable about hotel services and local attractions.