Desktop Support Technician

As a Desktop Support Technician at TTEC Digital, you'll be responsible for configuring omni-channel contact centers and troubleshooting issues related to desktop systems, workstations, and mobile devices. Your role will involve aiding in the setup and configuration of various services and skills, helping clients effectively utilize their technologies.

TTEC Digital prefers candidates with 1 to 2 years of helpdesk or customer support experience, ideally in contact centers. While CCNA certification is beneficial, knowledge in CRM, Interaction Management, and experience with LINUX or HTML will set you apart. A strong work ethic and excellent customer interaction skills are essential for this role.

To prepare for your interview at TTEC Digital, familiarize yourself with common desktop support tasks and technologies. Be ready to discuss your past experience in troubleshooting technical issues. Moreover, articulating your understanding of customer service best practices will help demonstrate your fit for the team.

Yes, the Desktop Support Technician position at TTEC Digital may allow for remote work, enabling you to engage with clients and colleagues from virtually anywhere in the Philippines. This flexibility can be a great opportunity to balance work and life while contributing to our culture and mission.

At TTEC Digital, we believe in rewarding our employees. As a Desktop Support Technician, you can expect a competitive salary of ₱300,000 to ₱350,000 annually, as well as opportunities for professional development and engagement in an inclusive workplace that values diversity.

In my previous role, I regularly diagnosed and resolved issues related to hardware and software. I employed systematic troubleshooting methods, which included checking system logs and using debugging tools to quickly identify underlying problems.

I prioritize tasks based on urgency and impact. For instance, issues affecting multiple users or critical business operations take precedence, while less critical troubleshooting can be scheduled accordingly to ensure efficiency in addressing all concerns.

I once faced a significant networking issue that disrupted connectivity for an entire department. I conducted thorough troubleshooting, identified the problem in the configuration, and communicated effectively with the team to restore connectivity promptly.

I regularly follow tech blogs, participate in online forums, and attend webinars to stay informed about new tools and best practices. This commitment helps me deliver the best support possible and adapt quickly to technological advancements.

Customer service is vital in this role. I aim to make every interaction positive, ensuring that users feel supported and valued. By practicing empathy and effective communication, I can reduce user frustration and enhance their experience.

I have hands-on experience with omni-channel contact centers, including the configuration of voice, chat, and email handling. Understanding how these channels integrate allows me to provide better solutions for client's needs.

I approach frustrated users with empathy and patience. Listening to their concerns fully helps me identify the issue quickly and provides reassurance that I am there to help resolve their problem effectively.

I utilize several tools, including ticketing systems and shared documentation platforms, to log support issues. This process helps track ongoing problems and ensures necessary follow-ups are carried out efficiently.

In my previous position, I frequently configured interaction processing scenarios, designing efficient workflows for both inbound and outbound channels. This experience enabled my team to effectively engage with customers across different platforms.

My combination of technical skills, customer service experience, and strong problem-solving abilities makes me an ideal candidate for TTEC Digital. I'm passionate about technology and helping others, aligning perfectly with the company's mission to provide exceptional customer experiences.