Pharmacy Prior Authorization Specialist (ON SITE) - job 2 of 2

As a Pharmacy Prior Authorization Specialist at Blink Health, your primary responsibilities will include initiating new prior authorization requests, identifying the correct forms for insurance providers, coordinating with prescribers to ensure accurate information is provided, and following up with medical offices regarding request statuses. You'll also communicate updates to patients and providers and assist in handling appeals when necessary, making this role vital in ensuring that patients receive their medications timely.

To become a Pharmacy Prior Authorization Specialist at Blink Health, you need at least a high school diploma or GED, although a Bachelor's degree is strongly preferred. Additionally, customer service or inbound call center experience is required, alongside strong verbal and written communication skills. Familiarity with prior authorizations or insurance verification in a pharmacy setting is a plus, so a strong attention to detail and a passion for patient care will help you excel in this role.

At Blink Health, the work environment is collaborative and supportive, emphasizing teamwork and innovation. As a Pharmacy Prior Authorization Specialist, you'll work on-site in Boise, ID, where casual dress is encouraged, and team members are always eager to support one another. Our culture fosters ongoing learning and curiosity, ensuring that you are never afraid to bring new ideas to the table as we work to improve our patients’ experiences.

The Pharmacy Prior Authorization Specialist position at Blink Health is a full-time role. This means you can expect to work shifts ranging from 8 AM to 8 PM, allowing for flexibility in scheduling to accommodate work-life balance while making a significant impact in the healthcare technology space.

As a Pharmacy Prior Authorization Specialist at Blink Health, you'll enjoy a range of benefits including comprehensive health coverage, a 401k plan, holiday pay, and the opportunity for overtime. You'll also appreciate our casual dress code and the availability of free snacks to keep you energized throughout the day as you work towards making a difference in people’s lives.

In answering this question, highlight your relevant experience with prior authorizations, including specific examples of how you initiated requests, followed up with providers, and communicated with patients. Be sure to emphasize any technical skills you utilized to streamline this process.

Discuss your strategies for managing stress and maintaining empathy in difficult conversations. Provide examples of how you have successfully supported patients in the past, ensuring they feel heard and understood while effectively resolving their concerns.

Emphasize the importance of attention to detail in the role of a Pharmacy Prior Authorization Specialist. Discuss your methods for double-checking your work, using checklists or cross-referencing information, and how being proactive contributes to successful outcomes.

Your answer should outline the importance of clear communication and establishing rapport with medical staff. Highlight your willingness to follow up systematically, as well as your experience in using professional yet friendly tones while doing so.

Discuss common challenges in prior authorizations like navigating different insurance requirements or the need for constant updates. Explain how you adapt to these challenges and find solutions, showcasing your problem-solving skills.

Focus on Blink Health’s mission to make prescriptions accessible and affordable and express your enthusiasm for working in an innovative healthcare technology company. Mention how this aligns with your values and career goals.

This question allows you to showcase your interpersonal skills. Describe the situation briefly, focusing on how you approached the issue with open communication, active listening, and a collaborative mindset to reach a resolution.

Outline your organizational methods, whether through digital tools, creating spreadsheets, or prioritizing tasks, that will help you keep track of follow-ups and status updates while ensuring timely processing of requests.

Express a commitment to continuous learning by mentioning specific resources you utilize, such as professional organizations, online forums, or newsletters that provide the latest insights on healthcare regulations.

Conclude by summarizing your relevant skills, experiences, and passion for patient care, tying them back to Blink Health's values and demonstrating how you would be a valuable addition to their team.