IT Support and Administration

Hello, we’re Bilue - a leading design and development agency specialising in mobile, cloud, web, and emerging technologies.

Bilue was founded by Cameron Barrie, an app developer with a vision to help Australian companies design and deliver cutting-edge digital experiences. What began in Cam’s living room has grown into a thriving company with a team of 50+, and offices in Sydney and Melbourne. For more than 13 years, we’ve partnered with some of Australia’s top brands to create innovative, human-centred digital solutions.

Are you an IT professional with a keen attention to detail and a drive for productivity? Do you have the ambition to grow your career while providing high-quality support?  Ideally you have a few years experience, a keen passion to make an impact, drive value and grow.  Bilue is seeking an IT Support all rounder and strong administrator to join our dynamic shared services team.

In this pivotal role, you will collaborate closely with our leadership team to manage and mature our IT support and administration processes, facilitating Bilue’s growth and scalability. The ideal candidate will have the drive and motivation to sieze the opportunity to develop into a functional leadership role, overseeing Information Technology and Information Security Operations within our organisation. If you are passionate about IT and ready to make a meaningful impact, we want to hear from you!

The role

IT Administration and support

In this hands-on role, you will take ownership of IT services for our teams, serving as the first point of contact for troubleshooting, onboarding, and offboarding staff. You will oversee system maintenance, access reviews, and the management of our office hardware, including monitors and laptops. 

Your responsibilities will also extend to managing and administering our systems and software services, which encompass Google Workspace, Slack, Kandji, Cloudflare, Crowdstrike, Jira, Confluence, as well as additional tools such as Miro, Figma, GitHub, and OnePassword. All change requests will be implemented through our processes and be managed and reported on appropriately. 

At Bilue, cybersecurity is a top priority. You will be instrumental in driving best practices in cybersecurity through daily operations, collaborating with our security experts to maintain our certifications and compliance standards. This includes but is not limited to; monitoring events, managing incidents and reporting.

Support and Maintenance Program Administration

You will also administer Bilue's customer support and maintenance program, establishing an external customer-facing support system. Your role will ensure that all SLAs are met and that customer issues are resolved efficiently through resource scheduling and activity monitoring, working closely with our Head of Delivery. 

You

• Collaborative Self-Starter: You are a passionate team player eager to grow and contribute, while effectively managing day-to-day tasks.

• Outcome-Focused: Your primary focus is on achieving results and delivering impactful outcomes.

• Thrives in Fast-Paced Environments: You enjoy working across various levels in a dynamic and diverse setting.

• Innovative Thinker: You are a trusted source for innovative ideas and have the ability to turn those ideas into actionable solutions.

• Proven Partnership Builder: You have a track record of successfully building relationships across departments to enhance collaboration.

• Adaptable to Change: You are ready to embrace change and tackle challenging problems with a positive mindset.

• Confident Communicator: You possess strong interpersonal skills, allowing you to effectively engage and guide individuals from diverse backgrounds.

• Attention to Detail:  You have an extremely high attention to detail and are particular about keeping data and items up to date. 

• Positive Impact Enthusiast: You are enthusiastic about creating a positive impact, and are eager to collaborate in shaping your role as our company scales and grows.

• Keen Learner:  You are prepared to get in and learn, get certified, ask questions - whatever it takes to move forward!

• You will hold a degree or equivalent in Computer Science, Information Technology or a related field.

• You will be an ITIL certified practitioner with demonstrable commercial experience.

• Ideally you will understand project management methodologies such as Agile and or waterfall processes to enable you to drive IT projects through the business.

• You will have base knowledge and close to certification of Security processes required by the Essential 8 framework and ISO 27001

Life at Bilue

• Client-focused: We are dedicated to delivering exceptional value to our clients while supporting each other to achieve collective success.
• Flexible work: We offer 1-2 days per week in the office, balancing flexibility with the expectation that you'll go the extra mile for our clients when needed.
• Professional development: We’re committed to your personal and professional growth, offering continuous learning through Go1 (which provides unlimited access to a wide range of courses), along with support from our dedicated internal performance coach.
• Annual events: We organise annual events to foster in-person connection and team collaboration.
• Flat structure: We operate with a flat structure, where our casual, approachable executive leadership team (ELT) ensures everyone’s voice is heard.
• Internal communities: We build and nurture internal communities for knowledge sharing and collaboration, keeping everyone connected and informed.

Bilue = Big + Blue Ocean. Are you ready to set sail? Apply now!

NB. This is a full-time position based in Sydney. To be considered, candidates must have unrestricted working rights in Australia.