Product Support Specialist - job 1 of 2
Skills
- Technical troubleshooting
- Excellent communication
- Support ticketing systems experience
- Ability to understand complex issues
- Problem-solving skills
- Flexibility in work hours
Responsibilities
- Resolve Tier 1 and 2 incoming issues via email, chat and Zoom.
- Translate technical language into layman's terms for stakeholders.
- Proactively communicate with internal and external stakeholders.
- Assist clients with urgent needs and product solutions.
- Translate customer feedback into product requirements.
- Author knowledge base articles.
Education
- Bachelor's degree preferred
Benefits
- Meaningful equity
- 401(k) with employer matching
- Comprehensive health benefits
- 16 weeks paid parental leave
- Generous vacation policy
- Wellness benefits
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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