Repair Technician**

A Repair Technician at G&W Roofing is responsible for performing various repairs for homeowners, which may include gutter installations and fabrications. You'll manage inventory, work closely with supervisors, and communicate with customers to ensure satisfaction while following safety protocols.

To qualify as a Repair Technician at G&W Roofing, candidates ideally have 1-2 years of repair experience, although we’re open to training the right individual. A valid driver's license is preferred, and being detail-oriented is essential for delivering quality craftsmanship.

G&W Roofing is dedicated to the success of its Repair Technicians and offers comprehensive training opportunities. This support ensures you develop the necessary skills and knowledge to excel in your work and meet customers’ needs effectively.

Repair Technicians at G&W Roofing benefit from a commission-based structure, earning a 25% commission on repairs, with a realistic earning potential ranging from $50K to $75K+. Additionally, you receive a variety of benefits including medical and dental insurance.

G&W Roofing offers a rewarding benefits package for Repair Technicians, including medical, vision, and dental insurance, company-paid life insurance, short-term disability, a 401(k) plan, and paid time off for vacations and holidays. A company truck and fuel for work use are also provided.

It's important to discuss any repair, maintenance, or customer service experience you have. Highlight specific positions where you performed hands-on work, managed customer interactions, or resolved issues, as these experiences will showcase your ability to succeed in the role.

Discuss your attention to detail and commitment to maintaining high standards. You can mention past scenarios where you verified the quality of your work through checks or sought feedback to ensure customer satisfaction.

Share a detailed story of a specific repair challenge you've faced, emphasizing your problem-solving skills. Describe the steps you took, any tools or methods you used, and how you ultimately resolved the issue to the customer's satisfaction.

Explain your organizational methods and prioritization strategies. You might talk about scheduling, assessing urgency based on customer needs, or using checklists to ensure no tasks are overlooked.

Discuss the importance of safety in your work. You can mention specific safety gear you use, procedures you follow to prevent accidents, and how you maintain a safe work environment for yourself and clients.

Highlight your communication skills and empathy. Discuss how you actively listen to the customer’s concerns, validate their feelings, and provide solutions to resolve the issue, demonstrating your commitment to customer satisfaction.

List the tools you are experienced in using, such as hand tools, power tools, and any specialized equipment related to roofing and repairs. Mentioning familiarity with specific brands can also demonstrate your expertise.

Express your genuine interest in the company. You can mention their reputation for quality service, the values they promote, or your desire to be part of a supportive team that fosters growth and success.

Discuss your adaptability and preparation for working outdoors. You might mention dressing appropriately, staying hydrated, and planning work schedules to accommodate the weather, demonstrating your willingness to meet the job's demands.

Share your passion for craftsmanship and helping others. You might discuss personal satisfaction from a job well done, the impact of your work on customer happiness, or the desire to build a positive reputation in the community.